[Resolved]  Pantaloon Retail — Negligence and Poor Maintenance- Life Risk to Customers

Address: Khordha, Odisha

This is regarding a serious accident that happened in lift of Big Bazaar, Kharvela Nagar, Bhubaneswar.
The accident happened with my father, (age- 63 yrs), a reputed Doctor and my mother (age- 56 yrs).
They were stuck in the lift(inside the premises of Big Bazaar) for 1.5 hrs, and no one responded for more than 30 minutes after repeated alarms.
After 40 mins, some Big Bazaar maintenance(or what, I am not sure) came but no one was able to rescue them.
I, daughter of Dr. B.K. Das called Forum Mart Mall but they said it is not their responsibility,it is responsibility of Big Bazaar.
Then I called East Zone Office of Big Bazaar and they said they will escalate this to higher authorities.
My Mom, being a high BP patient had fainted and Dad also almost fainted.
They are undergoing lot of physical/ emotional pain after this unfortunate incident.
No one came to offer a glass of water after they were rescued from the lift after 1 hr and 30 mins.
I don't know how Forum mart got a Mall status and how Big Bazaar doesn't have a accident mitigation Plan.
I want action to be taken against Ankur Kapoor(store manager) and the Maintenance Team who were in duty for the physical/emotional/health loss of my parents.