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Pantaloons Fashion & Retail Complaints & Reviews

www.pantaloons.com

2.3

Updated: May 27, 2024

Complaints 841

Resolved

385

Unresolved

456

Good! Pantaloons Fashion & Retail values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Pantaloons Fashion & Retail step up their efforts to fully resolve all complaints 👍

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Return for the product not being arranged and no refund regarding the order.

Partial order canceled and ask me to reorder again without refund

Refund complaint of product picked up a month ago

Regarding Refund Delay

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about return policy

regarding to transfer refund amount to bank account

Accused of shoplifting

forever glam ladies handbag from pantaloons outlet

Delay In delivery of prepaid order

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Refund complaint of product picked up a month ago

Pantaloons Fashion & Retail reviews & complaints page 35

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Address: Gautam Buddh Nagar, Uttar Pradesh

Hi, I purchased a T-shirt worth rupees 499, from your store located in TGIP, Noida sector 18, NCR, India. But the salesman(at the billing counter) deducted 599 from my card. Then he void that sale and made another transaction for 499. He told me that the deducted money will be back to my account in within 3-4 days. Its been 27 days from the sale made on March 12, 2015, and i didn't get my money back. Kindly look into this matter,...

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Address: Kolkata, West Bengal

Hi, I did shopping in Pantaloons at city centre – 2, New town, Rajarhat in Kolkata on 4th April 2015 and used my AXIS Bank debit card to pay the bill. But the counter guy swiped it twice reciting transaction failure for first swipe but i have received messages from Axis Bank 2 times for the same transaction. I came to know this only when i checked the mini statement of my account, it was clearly showing the amount has been paid to pantaloons...

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Address: Pune, Maharashtra

Hi team,

I recently had purchased few clothes from pantaloon, where they had given me the trial shirt stating the packaed one has same size and didnt allow me to trail it when I return home and checked it was not coming to my size and when I went to return the product on the same day they said returns happen only on weekday and on on weekend. When I went during weekday they simply deny to take the clothes back. The behaviour...

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Address: Mumbai City, Maharashtra

I bought a Tresmode 3000 rupees shoes (I don't know model name). In the first use itself, the sole came off. The salesman said we can only repair and not exchange it. It was within 1 month's time. Now after 5 months of having purchased it, the same problem occurred. Now the salesman said, I am quoting his direct words, he said, "Mam, you should have exchanged it the first time instead of getting it repaired. You should have fought with...

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Address: Bangalore, Karnataka

I had purchased a garment from Pantaloons, Gopalan Innovation Mall Bangalore on 5th of Feb 2015 for an amount of Rs 1260. On swiping my debit card, an amount of Rs 1260 was debited twice from my Kotak Bank account but the transaction seemed unsuccessful. The Kotak Mahindra bank has confirmed that the transactions were successful. The transaction IDs are[protected] and[protected]. Therefore, You are requested to return my cash Rs.2520...

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Address: Pune, Maharashtra

Hi Customer Care, I bought one pair of Red Tape (4898) shoes on 27th Jan from Pantaloons, SB Road, Pune. After I took them home, I noticed some foul smell is coming from the shoes. Upon finding this, next day on 28th Jan, I visited the store and complained regarding the issue. But as per the store, smell is not a defect and they cannot do anything on this issue. Please advise. Thanks, Karan [protected]...

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Address: Raipur, Chhattisgarh

Dear Sir, i have purchased cloths from Raipur store on dated 17.01.2015 for Rs.5934.80 and the payment is made by debit card of SBI, but during process it was shown cancelled, but payment was deducted from my account. Your Raipur staff told me that the said payment will credited in your account in next 2 days. So i am again made payment through debit card of bank of baroda for 5934.80. I am sorry to say that till date the amount...

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Address: Lucknow, Uttar Pradesh

Sir, I have purchased a women handbag worth Rs.1818 by cash from Pantaloon store at Phoenix Mall, Alambagh Lucknow on 06.11.2014 due to not acceptance of SBI Debit Card but the amount of Bag Rs.1818 is deducted two times from My Account. So, Therefore, You are requested to return my cash Rs.3636 as immediate as possible. Account Statement is enclosed in .png file. Regards Alok Kumar Singh System Admin Deptt of Post, Unnao Mob...

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Address: Khordha, Odisha

Hi There, I am a Pantaloons privileged customer (also green card) & my card payback number is: [protected]. A week back i bought multiple items and when yesterday my wife went there to change 1 dress (Jinny & Johnny) which is as per their policy can be done they told me the dress is not from their mall. Then I checked the Bill and came to know the price in the tag of the T-Shirt is 699 and they have charged me in the bill...

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Address: Dehradun, Uttarakhand

Dear Sir/Ma'am, My name is Dhiraj Bhaumik and my phone number is [protected]. I currently hold a membership card of Pantaloons (Payback Card). My Payback no. is [protected]. On one particular purchase at Kolkata Pantaloons (South City Mall), I had forgotten to carry my Payback card and couldn't get the points on the purchase added immediately. I was told that I could show the bills at any other Pantaloons outlet and get the same...

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Address: Bhopal, Madhya Pradesh

Hi. I have purchased Lee Cooper Jeans from Pantaloons from DB City Bhopal. When I wore it first time the fabric got tiered seems either to be a manufacturing defect or degraded fabric used. The detail of invoice is 14/21238, 1298 in Aug 2014. I travel frequently that’s why unable to exchange immediately. When I went to Pantaloons DB city Bhopal in my next visit in Dec 2014 they deny to exchange stating that the exchange policy...

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Address: Mumbai City, Maharashtra

1. Apparently having a green card is not sufficient to qualify for the sales offered at pantaloons, one must have a 3star and above. We were denied the sale option and instead suggested that We buy items worth a certain amount so that we would qualify to become 3 star customers. We agreed to this mindless logic, however when our green card was checked for details on points they told us since we hadn't shopped in the last 8 months they had...

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Address: Mumbai City, Maharashtra

Dear sir, I had purchased a bag git bag from pantaloon, infinity mall, malad west, mumbai. I was out of town so i was unable to check my bag. I used only one times. When i returned i checked the bag. It was some spot and leather was some defect. My husband goes to pantaloon office to exchange the product. They where not ready to return. As per my knowledge there norms are we can exchange products within one months. And i was exchanging...

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Address: Lucknow, Uttar Pradesh

I went to pantaloons saharaganj mall hazratganj lucknow at 9pm to buy some kurtis but did not. So as i was on the exit door the RIFD (security system) starts to beep the security guard asked me to step aside all the male staff of the store collected over there, it was harassing and humiliating as all of them started declaring me a shop lifter, without seeing the cctv. A lady guard asked me to come in some room for checking. I refused and...

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Address: New Delhi, Delhi

This is in regard to the 1000 gift voucher that I got on purchase of 6000 during the Sharodia Saaj Utsav. I received 2 vouchers of Rs 500 each after I made a purchase of 6000. As an educated customer the so called terms and conditions are written at the back of the voucher, which of course we will have to adhere to. The voucher is valid till 30th November. So today I reached the pantaloons store located in Saket, select city walk, New Delhi....

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Address: Ahmedabad, Gujarat

before diwali i had a purchase of Rs.6395.00 from you store located at Gulmahor park, satellite, Ahmedabad. at the time of billing you bill desk not informed me from where and when i have to collect the vouchers. they also informed me that you can use vouchers only after 27th of Oct. still i am not in receipt of any vouchers. last week again i visited your same store and i represent the same thing to your customer desk. after one day he told...

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Address: Durg, Chhattisgarh

sir i bought 2 suits from pantaloons at surya treasure island mall bhilai, but when I went back to return it as the size was not fit, i already declared at the counter that my bill is misplaced and i don't have green card the person at the counter allowed me to exchange the suits but when i came back at counter after selecting suit a new person came at the counter and he refused to do so, then i went to customer care center their also the...

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Address: Hyderabad, Andhra Pradesh

I have lost my green card. Can you please provide me with the duplicate card. My registered phone number is +91 [protected] Could you please send the duplicate card to the below address: Leela Bikke Synergy Park Tata Consultancy Services Ltd. 26, Gachibowli Hyderabad - 500019 AP Landmark: Opp. to IIIT building, Gachibowli...

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Address: Kolkata, West Bengal

Dear Sir/Madam, Yesterday I have visited your Nagerbazar, Kolkata stire at Diamond Plaza. At Ajile counter in Sorts there was a signage (Buy 1 for Rs. 499/- and 2 for 899/-). Accordingly I have selected 2 sorts ( 1 with a tag of Rs. 599/- and other one with a tag of Rs. 499/-) and went to billing counter. On billing it was showing Rs. 1, 098/- and after that I got the news that offer is not valid on Sorts with Price Tag of Rs. 599/-...

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Dear Sir, I am one of the regular customer holds pantaloon green card. The Manager of the above subjected outlet is not supportive and very irritating. I have faced him two times in the same manners. Now I have started saying my friends and colleagues that not to go to the Cross River Pantaloon outlets because of this reason and I am quite happy that it is working now. If any action will not be taken by you, I will make it publish in...

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