[Resolved]  Payback — redemption ordered not honored

Address: Tiruvannamalai, Tamil Nadu

I have placed order for American Tourist Stroller to Payback to utilise my reward points awarded by ICICI Bank for their Credit Card usage who had tie-up with PAYBACK for redemption.
Based on that I have placed order through system and their acknowledgement detail given below.

Dear D NULL ANANDAN

Thank you for placing the PAYBACK redemption order listed below.

Please refer to your order batch ID for further enquiries on your order.

Your order batch ID: 571929

Item Code Item Name Quantity
TL0042 American Tourist Stroller 1

Your reward will be delivered to you at no additional cost within two weeks.

Enjoy your PAYBACK reward! We look forward to welcoming you to www.payback.in again in order for you to enjoy more earn and redemption offers.

With Regards,

PAYBACK Membercare


Important note

PAYBACK does not solicit your password or personal information through emails or calls. In case of any unidentified email or call asking to you provide any confidential or personal details, please contact us at [protected]@payback.in.


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I have received SMS message in my cell phone No. [protected] on 16.11.11 that my payback redemption order AMERICAN TOURIST STROLLER has been dispatched on 12.11.11 by first flight courier my order reference no. is AWB/REF No. is F11620829
Another message received on 24.11.11 material delve-rd on 19.11.11 to Mr. Kumar.
I have not received any material to my address till date.
I have demanded the docket no. of First flight courier by sending Email through [protected]@payback.in so that it is possible to trace.
But till date i have not received the docket Number of the first flight courier from them. My Payback card No.[protected]