Philips India Complaints & Reviews

Philips CRT Monitors — Monitors faulty

The following monitors of philips make are faulty and requires servicing immediately.

1)- MONITOR S. -- Patel Colony Telephone Exchange, JAMNAGAR, Ahmedhabad
2)- MONITOR S. -- RANDER Telephone Exchange, SURAT.Ahmedhabad
3)MONITOR model no.107E61 at Vastrapur.Ahmedhabad

PHILIPS / TELEVISION — WORST CUSTOMER SERVICE AND NON RESPONSE OF COMPLAINT FOR REPAIR OF TELEVISION

I HAD LOGGED A COMPLAINT ON 12 TH OF OCTOBER AT AROUND 7.33 PM AT CUSTOMER CARE ON PHONE NO :[protected]CUSTOMER CARE) ABOUT THE TV NOT FUNCTIONING AS THE AV MODE IS NOT FUNCTIONING ONLY SOUND IS COMING.THE EXECUTIVE OVER THE PHONE HAD CONFIRMED THAT THE TECHNICIAN WILL VISIT WITHIN 48 HRS. EVER SINCE THAT TILL DATE 17TH OCTOBER NO RESPONSE HAD COME .FROM 14TH TO 17TH I HAD CALLED UP THE CUSTOMER CARE FOR THE SAME HAD HAD NOT GOT ANY DESIRED RESPONSE AS THEY SAY WE ARE LOOKING INTO THE MATTER.NOW I HAD THOUGHT OF CALLING THE LOCAL TECHNICIAN TO GET THE TV RECTIFIED AS I CANNOT WAIT FOR THE FALSE PROMISE OF PHILIPS SERVICE .THIS IS NOT THE FIRST TIME I HAD FACED PROBLEM WITH THE PHILIPS SERVICE CENTRE.I HAD GOT BAD EXPERIENCE PREVIOUSLY ALSO WITH THE MUSIC SYSTEM WHICH I PAID THEM APPROX 3000 RS FOR NOTHING AND IT WAS RECTIFIED BY A LOCAL TECNICIAN FOR RS 50.I DISPOSED OF THE SAME AND TOOK SONY MUSIC SYSTEM.I HAD ALSO POSTED THE COMPLAINT IN THE WEBSITE BUT HAD NOT GOT APPROPRIATE RESPONSE.EVEN THE CUSTOMER CARE HAD NOT BOTHER TO CALL US AND STATE THE STATUS.MY CALL NO IS 50570.I AM PLANNING TO SUE THEM AND LOGGEING A COMPLAINT IN CONSUMER FORUM .ALSO I AM SENDING, MY COMPLAINT TO FEW NEWS PAPER.I WANT TO TAKE THIS MATTER SERIOUSLY.MY COMPLAINT WITH THEM IS STILL OPEN.THIS IS THE WORST SERVICE I HAD RECEVIED FROM A COSUMER DURABLE COMPANY.I FEEL LIKE CLENING THE IDENTITY OF PHILIPS FROM INDIA

immy J. Sura

October 25, 2008




M/s. Rounak Services
Philips Service Centre
72 Viswas Colony
Alkapuri Petrol – Punit Travel Lane
Vadodara 390 007


Dear Sir,

Sub : Philips LCD TV Sr. No. 42PF9541/98 – Work Order No. [protected] dated 18.08.2008


Since my above TV was not working properly (no picture display), after 15 days of making the complaint, your personnel came and collected the TV to repair at your workshop, under your above work order on 18th August 2008. However, I regret to inform you that despite two months have been elapsed, I have not heard anything further with regard to putting the TV back into normal working condition.

I shall be grateful if you could kindly let me know the exact status of the same per return.

Thanking you,

Yours sincerely,




JIMMY J. SURA

c.c. Consumer Centre,

Philips — FAULTY LCD SET & NO RESPONSE FROM SERVICE CENTER

I Purchase a PHILIPS LCD 26ta 2800 in November, 2007 within 3-4Months I came to know that there is fault in above Set, because sound in most of the Channels Intrupted. I lodge a complaint to PHILIPS SERVICE CENTRE, but they not responded, after reminding several times a person visited & WITHOUT EXAMINE THE LCD SET, advise that there is a fault in your cable line, so you contact your Cable operator & remove the fault, Cable operator visited, checked the entire cable line & informed us that there is no fault in our Cable line & you have to check your LCD Set, but we request them to change entire Cable Line, after changing the entire Cable line the fault is continued then I again contact to Philips Service Center on 14th August, 2008 vide complaint No. 3336, reminded on 26th August, 2008 & 9TH September, 2008 but no positive response recd. from their end, they informed me that there is fault of programming software in your set, presently we programming machine not available with us, we are waiting for that, they also not interested to lodge fresh complaint, every time they told us that there is no need to lodge fresh complaint earlier Complaint No. 3336 Dt. 14.08.2008 is sufficient & we are try to solve your problems, but till date we have not recd. any response from their end. As no response recd. from Service Centre I contacted Philips Customer Care on 20th October, 2008 & informed the entire matter, they assured us that your problem will solve within 48hours & register my complaint vide registration No. 31771 but no response recd. till 29th October, 2008. Again I reminded to Philips Customer Care (Telephone No.[protected] on 29th October, 2008 & they assured me that we directed the concerned person & your problem will solve within a day, But till today no one contacted.

So, you are requested to please look the matter & advise us regarding the above matter or replacement of faulty LCD set.

DVD philips — Digital display not working

submitted to Bharat Electronic Centre, Multi Brand System, No-3, West Perumal Maistry Street, Madurai-625001. Tele -2341535, 2345376 given on[protected]. Their W.O.No.23660No proper response for rectification and telling the philips company is not supplying parts to them Request immediate action for remedy to rectify the repair Awaiting for proper service
Thanking You.
Yours sincertely
Mohan

my TFT not working please call me my number is [protected]

Phillips — LCD TV

I had bought an LCD TV on 06/03/2009 from Meerut UP & Log an call for wall Mounting installation & Demo of the product in gorakhpur. On 09/03/2009 The engg. from Local service center & gone with the commitment that he will come later with acessories for wall mounting. after some day when i call to call center for the some other issues like remote problem & current in cable inlet & status for old call, as per the call center executive the call was closed.

again the executive log the call & assured me for the services. From the 06 march i was called more than 6 times but still i dont get any resolution from philips. Can someone help me.

Customer should get the compensation in full by cash and purchase other brand lcd tv.

do you need my help ? i m the winner of case against philips india limited at mrtp commission.
prashant sane- sandhyaa sane kushwaha.

To, 10/4/2010

Customer Care
Philips
India

Dear Sir,

We have purchased 2 LCD televisions from Vijay Sales dated 02/10/2007 for a Total Cost of Rs. 91900. One LCD is a 42 inch screen and the other is a 20 inch.

Whereas the 20 inch LCD is working fine, we have experienced a problem with the 42 inch LCD over the last 75 days which has not been redressed to our satisfaction to date.

Around the 1st February 2010 the 42 inch LCD lost the picture and went blank, even though the sound from the LCD was working fine. We got in touch with Mr. Dinesh Pol from the Philips service centre, who sent an engineer to repair it and then gave us an exhorbitant estimate of Rs. 27, 000 to complete the repairs since according to him the master circuit needed to be replaced. We then got in touch with Mr. Madaswamy, the regional manager of Philips for western India, who then reduced the amount for repairs to Rs. 15, 000. This was done on the 11/2/2010.

Then we were told that the master circuit was to come from the company and the same would be replaced and the LCD would then work fine. The master circuit was received on the 3/3/2010 (after waiting for 25 days), when the engineer came to fix it. However, with the new master circuit also the LCD did not work. Around the 9th March 2010 the LCD was collected and taken to the service center and we were promised that it would be repaired and returned in a weeks time. It is now 35 days since the LCD has been taken to the service center and 75 days since it has stopped functioning, but there is no resolution of our problem.

We have been without a TV for the last 75 days. The said LCD was purchased only 2 years back for an amount in excess of Rs. 90, 000 ( Bills have been sent to you earlier) and to have such a major problem within such a short time o[censored]sage definitely makes us doubt the quality and durability of this particular brand of Philips LCD, especially when we have other brand LCDs giving us a problem free run. It is not ethical that the company is charging us Rs. 15000 for repairs and is not being able to detect the exact problem and offering such delayed service. This clearly points to the fact that the problem with the LCD is unique and has arisen due to some faulty non durable parts at the time of manufacture.

We as a customer have been subjected to a substandard quality LCD, shoddy service and mental agony for the last 75 days. We had purchased Philips, thinking that it is a reputed brand and expected a quality and service to match the standards of other similar brands that are available in the market. However, we have been extremely disappointed with both the quality and service that we have received from the brand.

Having had to bear the brunt of this shoddy and delayed service and substandard quality, we do not feel it is ethical for the company to charge us a bill of Rs. 15, 000 for the repairs that the LCD is undergoing. On the contrary, looking at the unique nature of the fault that has arisen the company should offer a replacement for the said LCD, which within a short period of 2 years has stopped functioning.

We urge the company to immediately get in touch with us on our below mentioned numbers and redress our above problem at the company cost immediately, failing which we will be compelled to appeal to the consumer courts and make a pitch for the substandard quality and delayed service received from Philips.

Yours truly,

Malik Chamdawala

[protected]

P.S. A detailed email has been sent to the service center on 24/3/2010, no reply has been received for it todate.

I bought 32" LCD television from Hypercity Mall in Malad in Mumbai three years back with great expectations of a trouble free working for at least five years. But problem of no video signals started after two and half years. signals comes sometimes and then goes off. One month ago, the video signal stopped totally and only sound comes.I complained to Philips customer care Centre.They directed me to their authorised service provider, Micro Service.A mechanic came from Micro inspected the set and promised to get PCB to rectify the set. It is more than one month now and Micro has failed to do any meaningful service.Micro staff never provides any clear answer about when they can get the part and when the mechanic will come.
It is extremely disappointing that a reputed company like Philips has such a deplorable service provider.How is that Philips management is not monitoring the kind of services provided by Micro. I am intending to move Consumer Redressal Forum shortly as I am convinced that Micro will not be able to rectify the set now.

When I had trouble with my 32" LCD TV, it went blank in May'2010, and it going to be 2 months since I had sent it for repairs to Philips Authorised service centre M/s.Universal Cochin, I thought it is only an isolated incident. But reading all these complaints I have convinced myself that Philips is the worst company you can deal with regardig the product quality and service.
The service centre manager is blaming Phil;ips Cochin for not providing the required spare part for the last 2 months. Even I am in touch with the Philips Cochin boses for the last one month but now they had stopped taking the phone on seeing my phone number.They are not giving a clear picture of what is happening and why they are not able to provide the spare part. Almost 2 weeks before they assured me that the spare has already been despatched from Chennai by courier and it will take only 10 minutes to fix it but still the service centre is waiting for the spare part.

Joji Thomas, Cochin

CROMA-Philips LCD — Make for a make replacement

Extremely poor services. I have bought Phillips LCD which was under extended warranty (EW) and failed technically within the EW period. I lodged a complaint on 8th Jan'11 however even after 4 months there is no resolution to the issue. CROMA has offered me to pick up another product as the LCD could not be repaired and the similar models are obsolete, however, they do have only one model of the specification I have looked for and bought earlier (100Hz LCD) and they are offering me a 50 Hz and that too of a inferior brand with no choice at all. I am kind of being forced to buy the product whatever is available on the CROMA shelf rather than looking at the quality that too when they are deducting approx 4500/- as their charges (not sure what the charges are for). It's been horrendous for being CROMA customer. Post my complaint I was the one to follow up than the CROMA EW team and I had more updates than the senior managers at the EW. I was the one to provide them the latest updates which should have been the other way round. I have spent unaccounted time and money but have not received a resolution till May'11 and I am still not sure when thisw apathy is going to end and I will be able to enjoy watching TV again (here as of now LCD and money both are with CROMA EW). Warning: Avoid being CROMA customer unless it's an extreme emergency.

Philips 42 inch LCD TV — No response from the service centre for a defective TV

dear Sir/ Madam,

After repeatedly having a conversation with Philips Service Centre there has been no respite to my problem and all the team has done team does is come up with vague offers and ideas which are not acceptable to me, just to bring to your notice that i am still paying for a TV that i have not been able to watch for over a year, and this whole communication has been going back and forth like a tennis ball and I don't see any outcome. This clearly shows the commitment towards the clients and all that the company boasts of about client relations is just a farce. The people in the service centre have no respect for an individuals hard earned money. I can sadly say that this was the most disappointing and distasteful experience in my mind
and the mental stress that I have gone through.

It would be of great help if you could help me with this mess and guide me to take things forward.

Please advice


Shubham Rathore
[protected]

Dear Consumer,

We regret and apologize for the inconvenience caused to you.

We would like to inform you that, we have escalated your case to the concerned dept. for an immediate resolution to your case on high priority basis.

If the problem persist, please feel free to contact us on the below mentioned contact details.

Thanks & Regards,
Philips Consumer Care, India
[protected]
[protected]

I hve purchased a philips lcd 82 cms. From croma dated 16/7/2009 wth a 2year extended warranty. Last year thre was a problem wth the tv's voice they told me tht the mother board is not workin g properly n we hve to replace it they took the t.v n got bak in 34 days n the t.v was in a really bad state wth the scratches on it now on the same day again the voice went off suddenly n wtagain i complained n agl cmeain they hve told me tht theee is smw problem wth sme another part n they hve taken the t.v n now it hfas been 15 dayn no sign of the t.v tht wen it will cme bak n wen i cal thy say tht they willal bak but no respfopnse till dat phie. Wort service centref opf
Of philips please dnt buy any lcd frm this company it is worse company so far no replacemnt wat so ever. Worst experience wth philips

Dear sir

I have not recd any positive response from your side till date. Is it a above 100 years old MNC


With best regards,
UMESH JAIN
A-41, AKSHARDHAM, NEAR MELLANGE MALL
NH-58, Meerut - Roorkee Road
Modipuram - 250110
MEERUT (Uttar Pradesh)
Mobile : +91 [protected]
Email : [protected]@mtcpl.in, [protected]@rocketmail.com



Dear sir

Below mail self explanatory I mail first time on 21.03.12 & today is April 3, 2012 my problem not solved till date. Could you pl confirm when this problem will be sorted out. Will it be done or not.

With best regards,
UMESH JAIN
A-41, AKSHARDHAM, NEAR MELLANGE MALL
NH-58, Meerut - Roorkee Road
Modipuram - 250110
MEERUT (Uttar Pradesh)
Mobile : +91 [protected], [protected]
Email : [protected]@mtcpl.in

From: Philips Consumer Care [mailto:[protected]@philips-customercare.com]
Sent: Saturday, March 31, 2012 4:59 PM
To: [protected]@mtcpl.in
Subject: Philips feedback - CONSUMER - IN - [sender:[protected]@mtcpl.in]



Dear, Mr. Jain,

Thank you for contacting Philips consumer care,

With regards to your e-mail, we deeply regret for any inconvenience you have faced, would like to inform you that your request has been forwarded to our Branch service Head, as soon as we received the feedback we will inform you accordingly.

Kind regards,
Chandan Kumar Thakur,
Philips Customer Care (India)
Contact Us #[protected]Toll Free),[protected]Standard rate apply)
Work Timings: Mon - Sat # 9am to 9pm / Sunday # 9am to 6 pm




________________________________________
From: [protected]@philips-customercare.com [mailto:[protected]@philips-customercare.com]
Sent: Friday, March 30, 2012 12:10 PM
To: philips.[protected]@serco.com
Subject: RE: Philips feedback - CONSUMER - IN - [sender:[protected]@mtcpl.in]

Dear Mr. Thakur,

Your representative Mr. Suresh Chaurasia has visited ay my place on 28th March, 2011. He has inspected the instrument and ask that he will report to his seniors.
My grievances are as follows:-

1.The instrument serial no. mention on invoice and on instrument are different, means the instrument which has to deliver me is not the right one.
2. So many scratches are on instrument as well as on speaker also.
2. Remote in damage condition
3. User manual has not been provided.
4. Packing box was belongs to some other item.

I want the replacement of the instrument.

With best regards,
UMESH JAIN
A-41, AKSHARDHAM, NEAR MELLANGE MALL
NH-58, Meerut - Roorkee Road
Modipuram - 250110
MEERUT (Uttar Pradesh)
Mobile : +91 [protected], [protected]
Email : [protected]@mtcpl.in

From: Philips Consumer Care [mailto:[protected]@philips-customercare.com]
Sent: Tuesday, March 27, 2012 8:51 PM
To: [protected]@mtcpl.in
Subject: Philips feedback - CONSUMER - IN - [sender:[protected]@mtcpl.in]



Dear, Mr. Jain,

Thanks for contacting Philips consumer care,

With regards your email would like to inform you that regarding the same I’m sending an urgent reminder to the service center and your complaint will be done ASAP,


Kind regards,
Chandan Kumar Thakur,
Philips Customer Care (India)
Contact Us #[protected]Toll Free),[protected]Standard rate apply)
Work Timings: Mon - Sat # 9am to 9pm / Sunday # 9am to 6 pm



________________________________________
From: [protected]@philips-customercare.com [mailto:[protected]@philips-customercare.com]
Sent: Monday, March 26, 2012 3:56 PM
To: philips.[protected]@serco.com
Subject: RE: Philips feedback - CONSUMER - IN - [sender:[protected]@mtcpl.in]

Dear thakur

Your technician not contact to me till date.Please look this matter on priority basis

With best regards,
UMESH JAIN
A-41, AKSHARDHAM, NEAR MELLANGE MALL
NH-58, Meerut - Roorkee Road
Modipuram - 250110
MEERUT (Uttar Pradesh)
Mobile : +91 [protected]
Email : [protected]@mtcpl.in

From: Philips Consumer Care [mailto:[protected]@philips-customercare.com]
Sent: Friday, March 23, 2012 2:28 PM
To: [protected]@mtcpl.in
Subject: Philips feedback - CONSUMER - IN - [sender:[protected]@mtcpl.in]




Dear, Mr. JAIN,


Thanks for contacting Philips consumer care,


With regards to your e-mail, we would like to inform you that we have booked a technician to visit at your residence. He would be visiting your residence within 48 hours. For any further assistance, please do not hesitate to contact us again quoting your customer registration number: [protected]


Kind regards,
Chandan Kumar Thakur,
Philips Customer Care (India)
Contact Us #[protected]Toll Free),[protected]Standard rate apply)
Work Timings: Mon - Sat # 9am to 9pm / Sunday # 9am to 6 pm




-----Original Message-----
From: [protected]@philips-customercare.com [mailto:[protected]@philips-customercare.com]
Sent: Wednesday, March 21, 2012 4:48 PM
To: philips.[protected]@serco.com
Subject: Philips feedback - CONSUMER - IN - [sender:[protected]@mtcpl.in]

Dear customer care representative,

A customer has sent a question via the Internet with the following details:

Customer information
[protected]------
First name : UMESH
Last name : JAIN
Address : A-41, AKSHARDHAM NEAR MELLANGE MALL, MODIPURAM NEAR MELLANGE MALL, MODIPURAM
Postal Code : 250110
City : MEERUT
Country : IN
State : U.P.
E-mail : [protected]@mtcpl.in
Telephone : [protected]
Date : March 21, 2012, 11:02 am (GMT-05:00)

Additional parameter(s)
[protected]------
telephone : [protected]
telephone_alternative: [protected]
call_back_day : AnyDay
call_back_time : Afternoon
model_category : Accesories and other products
model_number : FWD18
purchase_date : 03162012
title : Mr
middle_name : KUMAR
street_number : NEAR MELLANGE MALL, MODIPURAM

Comment / Question
[protected]------
I purchased a music system model FWD18 from your Meerut Branch on 16.03.12, but I am sorry to inform you that at the time of home delivery no proper packing, deep scratched on speaker and also on remote, manual, DVD lead. Guarantee card not received till date .in this regard I call to your Meerut showroom so many times but no satisfactory answer got from your meerut branch.
Please instruct your Meerut branch to take necessary action and provide the customer service.


Privacy
[protected]------
The customer likes to receive personalized information.

Routing details
[protected]------
This message is routed to you based on these parameters:
Form used : CONSUMER
Country : IN
Language : en
Parameter 1 : -
Parameter 2 : -
Parameter 3 : -
Parameter 4 : -

[protected]------
This message was sent to you by Philips Mail Relay Server.
Please reply using the 'reply-with-history' button of your mail client, the Mail Relay Server will route your answer to the customer.

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Philips — music system switch problem

my music system switch has a small problem. service center philips audio track mr xxxx are bad speech. your system throw any where dislike words. i have no reply this service center. i can processed consumer court.plese enquire this matter so&so from bharat p sindha mo [protected] (gujarat) anand

Philips India — Worst customer service

Worst customer service. I have made complaint about picture problem on OCT-27 Three times complaint has been and still no action has been taken 1st complaint no: PCHN[protected] 2nd complaint no: PCHN[protected] 3rd complaint no: PCHN[protected]

Dear Madam/Sir,

Greetings!

I am writing to lodge a strong complaint and dissatisfaction over the
way we have been treated by Philips' authorized service center
(Ruchika Services, 1010-A, Harinagar, Ashram, New Delhi-110014). We
booked a complaint (number PDEL[protected]) with your toll free number on
January 8, 2014 about the non-functioning of our TV. Some one from the
service center inspected the TV on January 9, 2014 and took away the
chassis to center for repair.

Despite our reminders on daily basis, they have not rectified the
problem and kept the chassis with them. One day they sent back the chassis saying
that it could not be repaired. When we asked them to fix that in TV,
they refused to do so. My wife refused to sign the paper and talked to
the in-charge of the service center. He assured that the problem would be
rectified and took back the chassis. Since then they have not returned
the chassis also. Last Friday the in-charge of the service center
informed that the problem had been sorted out and he would send the
engineer next day to install the chassis in the TV. However, nobody has
come since then. They are not picking up our phone calls also.

We feel grossly harassed and cheated by the Philips authorized center.
Does Philip ensure no quality in appointing the right agencies as
service center who could extend quality services to the customers and do
not fool them. May I request you to intervene in this matter and ask
the service center to return my chassis if it cannot repair it. I am
hugely disappointed and shocked with this treatment coming from Philips
appointed service center.

May I request you to intervene and let me know if Philips can repair my
TV. If not, please do instruct the service center to return my chassis.

I look forward to hearing from you.

Thanking you,

Alok Vajpeyi

I purchased LCD TV (my mobile registered number is [protected])on 2012 November and and it was stop working on 20th April 2014, we raised the complaint against this concern on 24/4/14 (PBLR [protected]) after one week philips responded and sent one person from local dealer (Darshini Enterprises), that guy came and inspected my TV and he was confirmed that there is a problem with power supply board and that part has to replace and also he confirmed that part not available with them, and he assured that he will arrange the part 8 working days, one week completed and i called the person and we came on next day, he try to fix the part but he didn't and he found that it was a wrong part arrived, he took back the new part and along with the old my TV part. On the next day on Sunday he came early on the morning and he fixed.actually im in hurry on that time to attend the function, so i didn't noticed that new part fixed or not in my TV, because i have few things to prove that
01. He didn't opened any sealed packing
02. This part is not available from one week then how come he got the part on single night...?
03. He didn't handovered my old part.he supposed to give the part after the replacing with new part
04.he is in a hurry to get out of my home after fixing the part
05. He given the manual bill with cancelled complaint number and there is no computer generated bill for new part.
He collected 6000 bucks for the new part and service charges 800 rs

he clearly cheated me with the old repaired part, he collected the new part amount.so this is I'm not expected from PHILIPS dealers, if you not quickly responding to my concern of cheating, then i will go further like i will raise this concern to consumer forum and get the jobs done.

Because I'm working as a customer care manager in well known luxury brand car company.

I had placed a request for my old Philips LCD TV to be mounted on the wall. Cal no. was PKOL[protected]. But the technician Subrata Das who visited was extremely rude and when we said that we are not happy with the service as he used 4 small pieces of clamp which was not sealed pack, he became rude and spoke very badly with my father and said that he is taking out the clamp as he does not have time for all this discussion and demanded 800/- for his visit.When we asked him that why is this prices so much as this does not seem to be a company product as it was not sealed pack, he replied that its costly cos we placed a request on philips service centre. If we had contacted him directly, he would have charged only 200/-
When I spoke to the philips area manager through customer care no. as cust care connected me to mr chandan dasgupta, who instructed him to do the work properly, he took out the clamps from my wall and said that Chandan dasgupta will himself come and do the work.
Now my wall is damaged with 4 holes made on it and I had to go through a mental harassment because of the Philips technician as he misbehaved with my father who is a elderly person and created a situation where I had to waste my valuable time trying to get help from the customer care.
I demand an immediate action from Philips India.

--

Rgds,

Vaishali
[protected] / [protected]

Phillips services is to poor

Mobile Fault

i have brought philips E122 Models from Indian time Shopping site on december 28 2013.Speaker problem not able to hear voice.there s no response from customer care.waiting for ur response.

Philips Colur TV — Audio System not functioning

For the last about three months I have been unsuccessfully trying to get my complaint redressed by M/s. Philips India Ltd. I purchsed a 21" Philips coulour TV in October 2005. (Model 21PT2125/94/M - Serial No. IL[protected]. It is under annual maintenance contract with the Philips Service Centre (Contract No. 214580 dated[protected].

As soon as I noticed the defect (which was that the sound goes off in all channels when the decibel is a little higher) I rang up the Philips Customer Care Centre. I was assured that the defect would be rectified within 48 hours. Not satisfied with the service provided, in addition to caling the philips Customer Care several times (every time I was promised that the defect would be rectified within 48 hours!), I also sent e-mails to the customer care centre. I also sent emails to Mr. K. S. Raman, Philips Ombudsman. But so far the complaint has not been satisfactorily attended to. The complaint No. registered with the Philips Customer Care (Tel. No.[protected] and the number is 14933 dated 6th August 2007.

I shall be grateful if through your forum I (an old man of 73 years whose only time-pass vocation is a tv set) get relief. As it is, it reminds me of the days of the silent films of the early cinema-era.

R. Natarajan

i bought a 14 inch philips colour tv from the shop DIGITAL SHOPPY in bangalore.within warranty period the sound went off. when is requested the shop for warranty repair,they promised me that a technician from philips would arrive the next day.the service is so poor that the technician arrived one month later even on repated requests to the shop.the shop blamed the delay on the service centre.just two days after the technician repaired the tv,the problem reoccoured.i again requested the shop to contact philips for a technician but never arrived.so i decided to contact philips myself,this time the technician arrived after one week,the warranty period also expired and i was denied replacement or free service.this is the way philips is cheating its customers and delaying things so that they can escape replacement or free repair on defective products. the problem has reoccoured again and iam still expecting the technician who was supposed to arrived four days back but went away without repairing the tv with the excuse that he does not have service codes,and promised to come the next day.but no one has come till now..........

Philips TV 29 Inches — Incompetent service centre and faulty product

I had bought a Philips Tv of 29 inches in June 2007.
On purchase of the Tv I noticed that while watching the TV , it would go of and on on its own. At first I thought it was the fluctuations in the electricity, but then I realised that it did not happen to the other two Tvs in the house. Starting Dec 2007, the Tv started increasing in volume to full volume while one was watching it on its own. I c0mplained to Philips service centre - Super A Services and the complaint was attended by Mustafa. Few days later the problem happned again, once again i complained and the probelm was attended by Mustafa. Then third time round it happned again and it was once again attended my Mustafa. The fourth time they decided to take my TV to the workshop and gave me a commtiment of returning the TV on a particular date. The Tv was taken from my house while I was at work and they picked up my new bed sheet ( because they were ill equipped to carry the Tv without damage - which incidentally should be taken care of when they are taking the TV with them). It cannot be my responsibility to ensure proper packingof the Tv when its in guarantee and their incompetent staff cannot fix it at home. Its a case of stealing from my house and also not returning my TV. This would have to be addressed with the police plus there should be a policy of durable companies that if they sell faulty products which calls for repairs more than three times in the guarantee period the product should be replaced

hi



i too bought same philips tv and its giving the same problem like yours on its own it goes off n on. Can u tell me wat ur technician said about the product. Pls

Philips Electronics India Ltd. — Credit card statements

Dear Sir,

It has been repeating quite no of time and same was repeated last month. I do not get my Credit card statements in time or some times do not get at all.

I have been getting frequent calls for your Gurgaon office from No.[protected],[protected] regarding the Non payment of a statement which was not received by me.
My March statement also was dispatched on 16th March as per SMS received from SBI Card but till date the same has not been received.

Request you start sending the statements on my mail "[protected]@rediffmail.com to avoid the delays.

Pl lool in to the matter and stop the calls for delayed payments from the above mentioned nos.

My credit card no is [protected].

Philips / DVD Player - DVP 320 — Repairing time is very high

Dear Sir,
I had purchase the DVD player of Philips make model - DVP 320 but from last 3 years I had seen only 3 movies .
3 times lens is change & lead time of repair is not known.
Every time it takes minimum 3 months to repair but know I had given it in Dec 07 but till now there is no status(Hitech Services - Gurgaon)
Pls let me know when it will repaired.
I am very much frusted from Philips
sanjay
[protected]

LCD TV Philips — Rejection of loan and zero customer satisfaction

Went to Reliance digital store in Ghaziabd on sunday 18th of May for purchasing 32" LCD Philips TV. Applied for loan which they sent to Citifinancial for process and they rejected it basis on my educational loan which ther say pendency of 12000 whereas in my statement from my Educational Loan Bank there is no pendency.

Also the staff has taken photocopy of my Credit card and i am really not sure of whether they have taken the copy of both sides or not and i have already blocked it now.

it's crazy and pathetic not just reliance digital but i had bad experience with Reliance money gosh they are just parasites to suck up the money from people.

Philips — poor service

I had bought a mp3 player in nov'07. It had MENU button problem. Igot it checked by APEX SERVICES {AUTH. centre}.Itwas checked and now I recieve broken player

Philips Music MP3 VCD (Fw V2200 — the system never worked has vcd cassette problems

I purchased this VCD MP3 system and never worked properly the vcd gave lot of problem even in warranty period no amount of complaints was responded with favorable reply.
The casette player also gives problem frequently the engineer reapairs and again the same problem persists .
I have paid almost the cost of a new system.
I thought philips was a good brand and now i am shocked with its performance.
Please advice.
t das

Philips India / DVD Player — very poor dealing and fraudness to customer

i neeraj kumar purchased dvd player of philips company 3 year ago dvd player is working very well but due only minor problem in that cleaning of head/lens etc i went to this company local service centre karnal haryana where two persons seating there they take dvd player from me i asked for the receipt they refused to give me that our company not provide any receipt they entered my dvd detail in register now i contacted yur local service centre at karnal many time s now authorised person mr, ajaib singh not dealing good me not giving my original dvd player in last i am complaing to thsi please lookkthe matter personaly i hope earliest response

I rectified my Philips DVD in Philips Service Centre located in Tinsukia, Assam. He took Rs. 800/- (Appx.) for changing the supply and power circuit of the player (considering present cost of player is Rs. 3000/-). After 01 month of repair I am facing similar problems. Also the service centre refused to give me any bill of repair. Request intervene and suggest next step.

philip is a t.v set — not working

My T.V is 1o years old . It's not workind >i don't know whats the problem. If we touch the frame where the t.v is kept it's giving us a shock we are using tata sky.
I'd request you to come and check the t.v in my house.I'll be thanful if you do the needful to me.
PLEASE CONTACT 27807628 or [protected].

Philips — TV not repair in 15 days

I purchase a PHILIPS TV and I face some problem in 08.10.08 so I called to customer care and he commit me that, within 48 hrs It will be attended by mechnic and after that comment I called a lot (around 50 times) to PHILIPS customer care but they are giving me false commitment again by again but no one come to me and attend my problem, One day Mr Rajesh called me and saying me that today in between 5 to 7 anyone will be there and attend your problem so I take leave from my office but no one came to me. One day anyone called me and ask me to come within 15 minutes but no one come to me. In fact one call attendent was saying to me that our mechanic go to your home and you give the response that thare is no electricity power in my home, it was totally false statement, neither no one come to me nor I give any response like this because I have 24 hr backup in my hope. Still I am suffering a lot. The poor compony PHILIPS.Never I will purchase any PHILIPS product, in fact never i will suggest to purchase any PHILIPS product.

Philips — MP3 player not getting detected on computer

Hi,

I have a Philips MP3 Player (Go Gear 4GB) which i purchased from Croma Mall, Solapur Highway, near Hadapsar, Pune. This MP3 Player is not getting connected to the computer now.I took it to the Authorised Service Center where they replaced the Player and gave me a new one after 1 month. unfortunately the new player has the same problem.I called up the service center and they say that they will send it for replacement again. I am not able to understand that why Philips is harassing its customers by selling Sub Standard products in the market?

Philips LCD 42" — Delay in installation

I completed all the formalities of the purchase on the morning of 27th of October for an LCD 42" for Rs.1lakh 25thousand and it was delivered on the 28th inspite of promises that it will be deliverd and installed the same day. Today it is 30th 3PM and still even after constant follow up i do not have a confirmed date when the installation is going to happen. Phones are inaccessable and response is very bad once you get through.

Philishave / Philips — Blade not available in market.

I am using philishave from quite a long time, Now its blades are not working properly, I just wanted to change its blades, I don't find the blades for it anywhere in market, Please advice.

Philips — bad siceerv

i have buy home theather.. and ask 4 free demo and my registation id is 115189, customer care reply with answer that executive will reach to me in 48 hours but today is 3rd day still m waiting but the person does not come, , , even i have call 2 times to customer care but they said sorry 4 delay, person will come in 2 hours... but still he has not came... i have miss my college lecture for two days because of waiting... now its limit i want my promblem to be solved in 24 hours...

Philips — DVD PLAYER NOT WORKING

I PURCHASED A DVD HOME THEATER MODE NO. 3010 ON 10 NOV 2007. AFTER A FORTNIGHT THE LENS WENT BAD. THE SERVICE PERSON FROM THE PHILIPS CAME AND REPAIRED IT. THIS HAPPEN FOR 4 TO 5 TIMES. LAST COMPLIANT WAS MADE ON 01.NOV 2008. THE SERVICE TECHNICIAN TOOK THE PLAYER TO THE SERVICE CENTRE ON 06 NOV 2008. THE PLAYER IS READY BUT THEY SAID THEY CANNOT GIVE GUARANTEE NOW SINCE THE GUARANTEE PERIOD IS OVER. THE PLAYER DELIVERY IS STILL PENDING. NOW A COMPANY LIKE PHILIPS IS PLAYING WITH THE COMMON MAN - CAN YOU BELIEVE IT. THE MOST TRUSTED COMPANY IN ELECTRONICS IN INDIA IS TESTING THE PATIENCE OF A PERSON. IN FACT THE SECOND TIME THIS HAPPENS THEY SHOULD HAVE REFUND OR CHANGE THE PRODUCT LIKE OTHER COMPANIES DOES. THE SERVICE IS PATHETIC. WHERE A COMMON MAN SHOULD GO NOW ? (My cell no is: [protected] for information)

Philips LCD Television — bad service

21st November, 2008

To,

Mr. Jayesh Parikh
Rounak Services
Philips Service Centre
72 Viswas Colony
Alkapuri Petrol – Punit Travel Lane
Vadodara 390 007


Sub : Philips LCD TV Sr. No. 42PF9541/98 – Work Order No. [protected] dated 18.08.2008

Dear Sir,


This refers to my complaint and the subsequent discussion wherein you have advised me that the parts are not available to rectify the problem with my original TV.   Thereafter, after discussing with Philips’ Marketing Manager, you have informed me that upon my making a payment of Rs. 21, 000/- you would be able to provide me with a better quality TV than the original one.   Accordingly, I have remitted the payment of Rs. 21, 000/- vide demand draft dated 7.11.2008.
 
However, I regret to inform you that though more than a fortnight has been elapsed, you are yet to provide me with the improved version TV.   Kindly look  into the same and arrange to effect the delivery of TV without any further delay.


Thanking you,



JITENDRA S SURA

Philips — gogear complaint

i bought a philips gogear( model no. sa 2825/97) on 10/08/2008. within days i got complaint of getting stuck at the time of starting this device after which i wont switch off. i showed it to an authoriseed service centre wher they told they will replace it. i got the set replaced after 1 month. the new set had the same problem which i found on the second day of replacement. i took this to the authorised service centre where i am nw waiting to be replaced. after i bought this device i coudnt even use it for 1 month. i would like to have my money back so that i can buy one new device of some other company.

I do agree. I have a mini phillishave and though i can buy a shaver every where i don't even get the blades where i was told that they will sell blades as well. (Lifestyle Bangalore). No one now knows where the blades are sold. This is a very bad customer service from Philips.

Hi,
I too had similar issues with the same model of phillips TV. The technician said that this is one model which phillips itself made and has stopped producing it now (i don't know for what reasons). I had this problem within 6 months of purchase. i ignored it initially because it wasn't happening that frequently. but after an year, the TV went off with no audio/video. We paid the phillips technician Rs800 to change an IC in the TV and within few days the problem reappears. I don't know what i should do with that TV:(. Will Phillips take any actions?

Philips Mp3 Player — no work hands free

My handfree currently not working.
I want to know about costumer care center in New Delhi-110092
Near By :- Laxmi nagar,

Philips CD / MP3 Player — Free PROVOUGE sun glasses

Its a Matter of disgust that ICICI makes its SO CALLED valuable customers BEG and after payments have been clered from the credit card. I had ordered this set in JUly 2008 and till date i get BULL answers that the glasses will be delivered in 2 weeks and its PHILIPS OFFER and not gift 360.

The offer does not say so and till date i did not get my GLASSES as promised .

I also requested ...this atleast 50 times to the bangalore call center and it cost money as the TOLL FREE Nos just rings and you have to make STD phone calls and the story continues.

Is there any way that I get compensated by this COMAPNY or ICICI and also i am in contact with CONSUMER ADRESSAL FORUM And i will suit this comapny in court for sure if my REQUEST is not attended to as its matter of PRINCIPLES and not MONEY

I am not BEGGING for my RIGHT

My Adress

Rajesh Balakrishnan
006, jaguruti industrial estate
mogul lane
mahim
mumbai
400016
mobile: [protected]

Philips — Replacement querry

Hello..
I am tejas. from rajkot.
i just replaced my Philips Go Gear Model No.1355/97. With Model No.1356/97.
But my old one player was not in warrenty.there for one of service center replaced me. with minor charges...
i want to know about these matter...
that how they did it?
Regards
Tejas

Philips Monitor — harassment,unwilling to help

i have a 17 inch philips monitor bought on 2005.the serial no is cx[protected]. the warranty period has expired.i am having some problems with it as the monitor is turning black and the brightness is fluctuating constantly, as a result i am unable to work.i had called the local service centre for servicing but i was told that servicing of monitors are done in the salt lake service centre only.so i had to call at the salt lake centre([protected]) for help.i was told that an engineer would be sent the next day.but noboday came.i called again and had the same result.in tha last 7 days i had to call at least 12 times with no result.the customer service rep also hung up the phone 3 times and misbehaved. i asked for the no. to complain as i had no other option.but ii was denied the no. so i am compelled to post an open complain here.

Same with mine... My Go Gear (only within one week) could not start well, especially after I load mp3 almost to its full capacity... It's also slow in starting the program. Does Phillips have upgraded software ?

Philips Mp3 Player — received an empty gift box

as mentioned above i got a gift hamper through speed post which was empty which i recieved on 3-02-09.On buying a lenovo y410 laptop it was a gift hamper i.e philips mp3 player.so, please look after it and provide me the suitable gift hamper

I was searching for thr Philips service centre in Gurgaon...and found this complaint abt the centre...
But anyways if the centre in on mata road then its near to my house...can u please tell the exact location.

u un help full people why not answering my request for finding service center in haryana now i have made my mind i won't buy any product of phillips thanks to u and your company

the player is not getting into the menu to listen to my stuffs...

Hi,

I thought I was the only one facing this problem, As rightly pointed by others in the thread, this TV model is faulty. Inspite of repeated complaints there is no service either. The point is we do not even know the actual problem for a solution. This happened to my TV after about 6 months(purchased in Dec 2006) and is continuing till date. Please guide us on how this can be rectified. I guess Philips should be whipped for this.

Thanks !

I have just bought a toaster from Philips and realised that its lever (to move slice upwards) is broken. I have recently shifted to Gurgaon and was looking for Philips service centre here wand came across your views which has really scared me if my toaster will ever be functional.

Philips MP3 — Not getting any respose

Its been more than 1 month i had given my philips mp3 player for repair which is under warrenty
Whenever i called them they say we will give you the replacement after 2-3 days and we will surely call and tell you but they never call me up and when i called them number of times they had given the same
reply.Please provide me the replacement as soon as possible.

Philips 29 Inches TV — worst service in bhopal region

sir,
i have purchased 29 inches colour tv, & its ws dead after 2 years...
i have made a complaint at bhopal service centre for repairing...
representative from service station will come & tk with him, kit from the tv...& he hv not installed it back after passing a period of 1 month...
i hv called continously at service station but their is no response from the officials...
Mr. methil (ph. [protected]) & Mr. devendra ([protected])said its not their responsibility to get repaired on time...
plz. see the matter & do something asap...

Philips / DVP1120 — Poor quality of product/ very poor service

I purchased DVP 1120 on 29/3/2009 from Vishal Retail Ltd., Gurgaon and since I then I have not been able to run the system "properly" for even one day. This has been sent to the Philips Service Center - M/s Hitech Services, Gurgaon twice and both time it has come back without repaired properly. I requested Philips Customer Service through mails as well as over the phone for either replace it or return my hard earned money, but to my surprise nothing has been done till writing this letter.

I seek your help in getting my money back and also to avoid such untoward incidences in the future to gullible customers by Philips.

Regards, Siva

I have bought it one dvd 29/10/2008 from your franchise office "Rajpal Brothers" from meerut. DVD is not working properly. It shows the problem in mostly CD's. It is yet under warranty but your dealers is not taking interest for any kind fault. Only thing is that i have purchased this product because i have truted on Philips company but it is really opposite. Please suggest me that what should i do

Philips (Television) — TV Remote model.no.2460

I am purchase television Philips (model 2460 ) Rs 18, 000/- since 2003 at Bhilai Power House . But some Problem face last 6 year's .My TV Remote is damaged, so i want to purchase new remote but i cann't got any remote Original &Duplicate .Since 2006. I lodge a complaint to PHILIPS SERVICE CENTRE, but they not responded, after reminding several times a person visited .After One Year hearing news that aService Centre is defaulter, then i was goes to PHILIP ARENA Ramsagarpara, Raipur. He was could go to New SERVICE CENTRE (RACHIT'S CARE) Devendra nagar, Raipur.I again complain to service centre on Dated 29-06-07.He was notice remote number[protected]Model.no.2460 & take advance 200/-.but till to date .My problem cann't slove.Service man was could your remote not make manufacture in factory. then how i can use my Television without remote. So, you are requested to please look the matter & advise us regarding the above matter or replacement of faulty remote set.

facing challenges with this product right from day one. and now it is not even turning on.

The lcd philips tv screen 55inch is brack down inside.please send me your contact number.after that i can call u.thanks.

I purchased Philips Go Gear, but facing challenges with this product same like Himansu from day one. I never found any device complected like this. Kindly don't wast money on it.

Dear Sir,

pls call to me

Arun Thakur
([protected])

Philips 5.1 Home Theater — Delay in delivery

I am Deobrat Acharya from Gorakhpur and my gift which was dispatched on 1st july 2009 c/n no. 83249724 from HP Redemption cell a Philips 5.1 Home Theater and i havn't recieved it yet so can i know why its taking so much time to deliver.

my philips dvd player is not deducting any dvd or cd... after loading so long it shows no dice

Hello sir,
I m living in Dhampur distt. Bijnore(U.P.).I have purchased philips Real Flat T.V. on April 2008.but now its sound has stopped.this problem is occured third time.First time Mr. Mathur from mathur Electronics Moradabad solved it by T.V. Remote.Second time on March 2009 he insert a new Ic chip and give Guarantee of 6 months.but in June 2009 this problem again occured.I have call Mr. mathur many time but still this problem not solve.He did not come.Please Solve this problem as soon as possible.
you can contact me on [protected].

Philips Pet 702 — COMPLAINT

I had purchased a Philips DVD player model No. (PET 702) from Prem Enterprises, Raipur (Chhattisgarh) a couple of months back, forwhich, i would like to inform you that, my DVD screen is not displaying properly, the colour has been totally damaged and pictures are flicking regularly. So, I want to change the product with another one.

Please do suggest me for further action on my above mail or over my Cell No.[protected].

(Anil Patro)

home theater 5.1 from hp redemption cell — delay in delievery

sir there is delay in delievery of product from new delhi branch of madhur couriers with consignment no 83249794.
they dispatched that gift on 4 july 2009 but tilkl today ihad recieved it.
so please take some action.

Product Code:1561 (Philips 5.1 Home Theatre System) — Order Not Received.

Dear Sir,

I placed an order for product code: 1561( Philips 5.1 Home Theatre System) telephonically on August 7, 2009 and it was charged to my Credit Card but I am sorry to inform you that neither I have received any information nor my order.

Kindly look into the matter and deliver my order at the earliest and oblige.

Thanks & Regards.

Neera Salma Malik

Mobile: [protected]

Philips — very careless

I resently took a Philips MP3 SA2825 from Croma, Hyderabad. the ipod spoile not even with in 2 weeks of purchase when i put it for charging it doesnot work some times it shows some flash and gets off. i charged it atleast for 6 hrs but it does not work ...I have no idea what 2 do of this thing ... rate is costly but workd only for 3 day??????????????????

Philips Iron — Hopeless service from Philips

I got a Philips Ironbox from viveks , chennai. The Power cord got melted in the next 2-3 months . I thought that ok, it is in warranty and gave it to the dealer. Philips service centre took three weeks to replace that small issue. But still waiting to get it hopefully.

I am afraid if i would have bought a T.V. or Music system from Philips, it may take an year to set it right.

Philips WP 3892 — Bad Service for replacement of defective Part

Re: Philips Pure water.
My customer ref no is 33010
I have made a complaint on the Philips toll free number 6 WEEKS AGO, & my problem is not yet solved!
The intelli fill feature of my machine is not functioning. The technician who comes, says that he needs to change a part & will come back the next day with the replacement part. He does not turn up or phone again!
When I phone Philips again, another technician arrives & again promises to bring the replacement part & does not show up again.
This has happened week after week, for the last 6 weeks!
I have even spoken to the Philips floor supervisor, Mr Asif, who promised to look into the matter & call back , but never did.
I was given the service center number in Pune & spoke to the manager, Mr Pandurang. I spoke to him & he also promised to send the technician along with the spare part, but when the technician showed up the next day, he said he didn’t have the part & would have to get it the next day! Once again, he didn’t turn up or call again, & now Mr Pandurang has not been returning my calls!
I am extremely disappointed in Philips service, in spite of making several phone calls to the Philips centre & the local service center. I would definitely hesitate to purchase another Philips product again after this experience.
Mr Dixon
Ph- [protected]
Email- [protected]@vsnl.com

Philips 5.1 Speaker System With Philips DVD Player — NON RECEIPT TILL TODAY ON 10TH SEPTEMBER 09

SIR,
Your tele executive called on my cell no [protected] and told me about my selection from your company in the state of gujarat that i have been selected for the product featuring latest product from philips 5.1 speaker system with philips DVD player, only at the price of Rs 7598/- to be payable through my SBI card. The offer was accepted by me. Then within next 2 hours i had a confirmatory call to verify my residential address and then by automatic call system to enter the SBI card NO n other details which i enterd n then call was discontinued. The whole matter was done before 20th August 09.
On 20th August i received sms regarding the processing of the order which ias having order no " 0GA[protected].
tODAY IT IS 10TH SEPTEMBER 09 n I HAVE NOT RECEIVED THE SAID PRODUCT.tHE AMOUNT RS 7598/- HAS ALREADY BEEN DEDUCTED FROM MY SBI CARD ACCOUNT ON 2ND OF SEPTEMBER 2009.

Philips Is Losing His Brand Name — Are the Philips Products / Service Center People are worthwhile?

Hi All,

I have gone through all forums regarding the very poor Products/Service from the customer service centers through out the India.

Actually i am in search to buy a new DVD player but after reading all these issues faced by most of the customers i am totally shocked about the poor service by the Philips and Quality less products and the Quality less spare parts.

Why the products are getting for repair with in a short span of time.. are the cheap parts/products are dumped from china with less cost and selling for high prices in India...

Or else gaining the most of money from the Service Centers due to poor sales of philips products because of not maintaing the Standard Quality.

Does the service center people are worthful of solving the issues raised by customers, I think so NOOOOO bcz all are raising the finger on the service center people and also the products.

I think Earlier it is Rough and Tough product to use. right now? it has become right and tough to judge or buy the Philips products.

I think Philips is loosing his Brand Name in INDIA.........

Philips 5.1 Home Theatre Including DVD Player 5.1 — HP Pavilion Note book offer not received even after lapse of Seven months

To
M/s. HP Redemption Cell, Dated:[protected]
(HP Solutions Digital)
Ist Floor, A-2,
Okhia Industrial Area Phase-1,
New Delhi-110020.

Sir,

Sub: HP Pavilion Note book offer not received even after
lapse of Seven Months- Redemption Code YGW 8
JY99 RA.
Ref:- 1) My letter dated:[protected].
2) E-mail[protected].
<<>>

Your attention is invited to the references cited at (1) & (2) above. It is regrettable to say that the gift has not been received even after a lapse of 7 months. Reply received in this regard is “ -------Will be despatched on receipt of the stock----” This is not a proper reply . Is it require such a long time to receive the Stock?. This should not be the way of dealing with a HP customer. I have observed that there are complaints from number of customers. When will you receive the stock and when the gifts are despatched to the purchaser, seems to be in ambiguity.

I therefore request you to obtain and despatch the gift (Philips 5.1 Home theatre including DVD player, 5.1 output and remote plus 5.1 speaker system) at the earliest not later than by the end of this month, otherwise I will have to approach the Consumers Court.

Hope the gift will be sent to me in time.

Thanking you,

Yours faithfully,



for M.R. Vijayshankar

From
M.R. Vijayshankar
Senior Engineer,
No.6587, 16th Crosss,
Nageshwaran Layout,
Nanjangud-571301.
Mysore District,
Karnataka State.

Philips Iron — Till yet not received

I have already crossed 50000 points From Dec 2008 .But yet it is a mtter of regraet that I have not yet received the gift against 50000 that is Philips Iron.this is for your informtion and necessary action.

Indeed, the failure rat of DVD plyers is higher than many otherconsumer products. However I find the reliability of Philips DVD players much better than many others available in themarket. The same the case with the after sale sevice. With Philips we are sure the products will be repaired at least for 4 to 5 years while as many of the other models will have to be junked.

My problem is also the same ... hp should find a way to dispatch all the gifts...

Hi Sudheer,

Such a Nice Support to the Philips from you. I think Philips should feel proud by seeing the posting from you but in real time it may not...bcz as u are the member frm philips

1. U caught with ur comments itself that "With Philips we are sure the products will be repaired" are you from Philips?
2. Then why should the Philips need to take 4-5 yrs for repairing the products... that is the stuff of the service persons.
3. Do u Own any product of Philips? If so then you come to know the facts... ok
4. And coming to the Junked products the DVP-31-- series are totally failure in DVD players

I think the comments posted by the Prasanth are facts...

i purchased a steam iron on 13th of 0ctober 2009. the piece is defected. we purchased it from big bazar situated at delhi gate, agra, uttar pradesh. we have gone throught a big problem because of this. the big bazar people were not ready to change the piece.
i want to say that, these conditions should not arise because it creates a lot of mess and the customer gets irritated.

Philips Iron — Hasn't returned from service yet after 2 months

I have purchased philips iron from bangalore with two years warranty. before two months I have given it to the shop keeper for repair and he is saying that he sent it to kolkatta service center. does it really take two months time to repair it.

Philips WP 3890 835 048417 — not functioning properly

i purchased the above mentioned product from great eastern, 30/b,jessore road, (opp: rathtala math) on 26-07-09. now it is not functioning properly. waters coming out just like a thin thread. i have already lodged complaints several times on 8th,9th & 10 th nov,2009.i have received two sms in my mobile that, they will come to solve the problem on 9th nov,09 from 2-30 hrs to 4-30 hours and on 10th nov from 4-30 hrs to 6-30 hrs.but nobody come at all.so, how long i have to suffer from this acute problems? pls do the needful & oblige at your earliest.

thanking you,
yours faithfully,

bandana ray, 58/1, sitalatala road, kachhap khola, dakshin para,barasat, kolkata-700124
dt.10/11/2009.

Philips — bed behavieores from senioures

i have 29inch t v which was purchased on march-08 till that time its running completely but after march that is April there was continually problems on tv i have comp. but there was not enough response from seniors and not giving answer perfectly and also said many bed words to me from is seniors

Philips DVD Player, Model:DVP - 3266 — disappoint contumer n giving false promises

since from 17 days service center manager is not replying status of repairs , which is purchase before a month n in warranty.. tray opening problem.. manager promising from last week that it will b done today..
i had called at phillips service center at santacruz(E) , shop no.3,4,5, legend apts., behind Vakola Church, TEL.: 26652895/96.. the manger mr.ganesh , from last week is promising that it will b repaired today n keep me waitng for hours , saying my teachnician will come n fix it today.. but does send any 1. n doesnt reply proper on phone also, i call trice in a day but no response,,

Philips — Indiffirence

I have bought a home theatre HTS 3571 on 12/12/2009. So far nobody from the company visited for installation inspite of the fact that the retailer had already informed about the sale. on 31/12/2009 I have lodged mu protest over telephone. They said with in 24 hours it will be attended. It is more than 2 days nothing has happened

Philips — Service centre

I have send a DVD for service & Repaire through Authorised PHILIPS SERVICE CENTRE ,M/S.E CARE.Santacru(E),last 50 days,but I have not received my product till today.
every time he told us del.within day Seven.Order No:[protected].

Philips — poor performance of toaster

i bought a philips toaster from Reliance Digital store Jalandhar.On very first day the toaster started burning the bread even in lowest heating position.I reported to Reliace Rescue desk,they initially tried me to approach directly to philips srevice center,but i insisted them only to get it checked as i bought the product from their store.somehow they took it and called me again to collect the toaster .i requested them to check the product the person over there simply refused me. Later on i found my toaster in the same condition as it was before at my home.

please give me address of Philip service center in gurgoan

Philips — bad service

i am vaibhav jain and my cust id : 328242, two month ago i am giving my dsp 2500 to philips care center but till date there is no single reply from there side and when i calling to mr. sudhir they just giving the dates and no sense of manner to talk to customer and mr s.k verma have no responsibility to solve the matter..... philips company are blind, they giving the service center to single person in three cities of haryana i.e rohtak, hissar, bahadurgarh and these people think that company are in him pocket.......

Philips Iron 1000w Hi114 — Defective Philips Iron from Croma

Hello,

We had purchased Philips Iron worth Rs. 850 on 25th May'09 from Croma Shop, Lower Parel Phoenix Mall,Mumbai.

When we started to use the iron it was not getting heated properly. Inspite of this we kept on using and atlast it stopped working completely. We went to the Croma shop, customer care
assured us that it would be repaired. After repairing and using it for few days it stopped working completely again.

We again went to the Croma shop and now we asked for replacement, but they told us they can only
repair it again and it cannot be replaced. Now its been more than 1 month and we have not got our
iron yet. When we try to get in touch with the Croma shop there is no proper response.

Hence we feel that the product is defective and we demand a complete replacement.

Philips GoGear — No Replacement

I am having Philips GoGear Arial MP3 Player.

It got hanged and bad. Then I submitted it to Customer Care. Still I havent got the replacement.

I week has gone. Still no update. They are not willing to give firm date.

- Ashish Kesarkar

Philips /LCD TV and DVD Player — Philips LCD and an DVD are not working properly

I purchased an Phillips LCD and an DVD. Both device are not working properly. Earlier I complaint it to my dealer but he told me that warnty is expired but actaully warnty was not expired. I feel that I have been cheated on this. Please help me ASAP. Too many time I called /email to philips but nothing happen.

Philips — non replacement

sir, i have purchased 1 dvd player from philips and with in warrenty it went to service station 3 ,after that again it was faulty & they confirmed me an exchange now service station is not responding neither the dealer it is so worst they are misbehaving too .philips should be ashamed of this kind of after sales treatement.

i know philips has lost its image due to its manufacturing defective items and poor after sales service.

toaster got toasted with in a month.never purchase a philips product

Philips — Non Delivery of Promised Items

I bought a top of the line Philips Blue Ray Home Theatre System HTS 8160B/51, and was given the assurance that 5 complimentary movies on Blue Ray Discs would be given alongwith it. Its been more than 2 weeks after the installation of the system at home, and that too after full payment, and still no sign of the discs. Neither is Digitus electronics in Sect-14, Gurgaon, (from where the system was purchased) giving the discs or the equivalent money, nor is Philips giving the same. I wish to lodge a complaint against both Digitus Electronics as well Philips for not providing items as agreed at the time of sale.

Sameer Singh

Philips — S M C

Dear Sir

i have purchased Philips 29 " Flatrron Televeion from Udaya enter prieses in Jayangar in the year 2007 but this tv had come for repair the authrised service centred people are telling in this T.V. S.M.T. I.C. has to be replaced but the particular procut is not availabe in bagnaluru anty authrised service centre. Now what action i hav to take

regards
nagesh

Philips — Iron box not working

Sir,

I have bought a iron box at Vasanth & co chennai last year june month.The iron box was not working.I have given to service center for two times and again facing the same problem.

Do the needful

Regards,
A.Ravi Kumar
[protected]

Philips TV 29" — My TV set down from last 3 months

Hi,

I Panchratan Rawal (Prashant) a Mumbai resident, have a Philips 29 " TV set. As there was some issues in the TV I logged a complaint with Philips on 8th Jan, 2010.
I preferred calling Philips for the repair thinking I will get genuine parts and good service.
The engineer visited from Philips service center to our place (Mira road) and took the complete circuit board saying some chip need to be replaced. Now it is three months we have not received the circuit board, I also escalated the case to Philips customer care but there is no follow-up from their side also.
We have almost 8 products out of 10 of Philips but no after this i will really never trust the Philips after sales service.
Its really worst.

Philips Sa2825 2gb MP3 — NO RESPONSE

sir,
my philiphs mp3 player is not displaying the contents rest all the features are in working condition but the screen is completely blank .Hence on contacting the authorised service center of kanpur branch .....
1.they didnot respnd properly ...
2.they said that the player is dead...
3.On confirming them that player is on working mode by making them playing the sound so that they can listen .they told that it cannot be repaired .
during this whole conversation the the dealing of those people was very rude and bad ...
I Want you to sort out this problemand repair my player as soon as possible...

thanks

Philips DVD Players & Speakers — NOT RECEIVE PRODUCT OR FALSE COMMITMENT

Order Not received - False Commitment
Hi,

I have placed order an for PHILLIPS DVD PLAYERS OR SPEAKERS on 23rd of FEBUARY' 2010 and my order# is HD5958. Today is 22ND of APRIL '2010 and I have not received the my order. Whenever I try to contact them they give false commitments.Even after making so much call to them I haven't received the product But EXECUTIVE MR. PARMINDER, MR. GAURAV ( SR. EXEC), AR. RAVINDER & MISS. ASHA. HE/ SHE told me that the product is in a way & delivery 2 or 3 days. then i call again & tell me the same reason. Mr. gaurav told i'll give it to u reimbursment on late delivery of product. but no response during the day. i have paid 2 insatallment & pending 4. before five days i cancelled the order but order was not cancelled due to some reason. what reason i dont know. I tried to get the number from them but they never provided the courier company number.


When I am asking to refund the money they are saying that it will take more than TWO month to refund the money so it would be better if you wait for the product. I do not understand it takes a minute for them to charge the money and it takes a month to refund the same money. I have paid my first installment to the bank but I haven't received the product.


Please help me and provide me a solution!

Regards,
ANIL BAJAJ
[protected]

Philips — DVD PLAYER

I have a complain number with PHILIPS customer care [protected]. I have contacted them at least 10 to 15 times in regards to my repair of DVD player.I always get a response that it will be repaired in 48 hours.Very bad service.Think before getting a PHILIPS product

Philips / Pure Water Dispenser — no service provided after sales

ON 05/05/10 I had complin to Philips pure water care number[protected] , my complain no given to me was 208604 and i was advised that my complain for the replacement of candle will be attended on 06/05/10 between 5.00pm and 6.30pm positively but no body turn up till 07/05/10 4.00pm ,so i called up again to customer care number they had given phone no of M/S Galaxi-mumbai when i called them they told me that your complain is pending as no mechanic is not available with them,we will try tomorrow and let you know when mechanic will visit your place to attend the complain.I am without pure water for last three days and I donot know how many more days it will take to attend my complain.-Hansa Naresh Ashar-ph no 25130456/[protected]/[protected]

Philips LCD 42" — Noise from back unit of TV

I bought a new LCD television 42" on 16th November 2009 from New Berco Electronics , Sector 10, Dwarka market and since January 2010 onwards I started noticing some continuous noise from TV every 2-3 hours and the same was reported to their call centre.

Since then and till date (25th June 2010) my complaint has not been heard to level of satisfaction despite follow ups and many repeated registered complaints month on month and in fact TV was also sent for observation in April 2010 to their service centre which actually yielded to no results to the noticed problem.

The service level of hired agency and also the customer service agents of Philips is pathetic with no follow up calls or information to client.

I would be obliged to have your intervention in the matter and get my TV replaced with new one.

Philips — Buyback Manipulated

The buyback documents are not being given to shareholders but some employees are routing the buyback though 3A capital. I have the shares and want to sell. My contact e-mail i.d is [protected]@yahoo.com.sg and Tel[protected]

Philips 29 " CTV — Adishwar store - Used Product Sold to me

Hi,

I had Purchased a TV 29" Philips make from Adishwar store last month on 27th June 2010, and i found that their was a scratch, and screen had a red color patch, i refused to take the piece but when the manager(Mr. Rajesh) promised me that he will get it replaced in 2 days time...

Next Day there was the technical representative from Philips and he rectified the Red Patch on the screen, but for the scratch on the body he asked to get in touch with the Store, as even he agreed that it was the used piece and Stare has to replace the piece, from 29th June 2010 i have been visiting the store on weekly basis as when ever i meet the manager he says that we have already ordered for the fresh piece and its awaited...

Is this a new way to cheat people by Adishwar Stores????

don't know whom to approach and go further.

Can somebody help me in this regard.

Thanx
Pavan

Philips — non-working of electric bulb

Hello sir,
I have purchased an electric bulb which costs 135 Rs. when I checked it after coming to house, I found its not working.so what should I make my next step to get that bulb replaced by new one.I have also saved the bill.please guide me for the problem I have faced.
Thanking you sir,
Your's sincerely,
A regular customer named sandeep

Philips India Ltd. , / Water Purifiers (2 Nos.) — Both the machines are not working

I purchased 2 machines from Vijay Sales,from their Prabhadevi,Mumbai outlet about 3 years ago.For the last 6 months both the machines are non functional and lying idle despite the repeated requests to Philips for rendering the service.No service help is forthcoming.
The machines are lying as show-pieces at the following address:
Ajit Mankar,Vatsalya CHS Ltd.,85,Indira Villa,Lakhamsi napoo road,Hindu Colony,Dadar (East),Mumbai 400 014.

Philips Monopoly In Business — since 1992 non refunding security deposit 1.0 lakh

CONSUMER COMPLAINTS.IN

To,
The chairman
The Company Law Board of India
New Delhi
-
To,
The Chairman
Stock Exchange Board of India ,
New Delhi

To,
The Registrar of company affairs
New Delhi

To,
The General Manager RBI
Dept of non-banking finance companies
New Delhi

To,
The Chairman
Ministry of Corporate affairs
New Delhi

Respected sir,

Non Refunding of our Dealership deposit by PHILIPS India Limited

That we are authorized dealer of Philips India in Delhi by virtue of dealership agreement dated 1st june 1996 entered with the company.

We had deposited a sum of rs1,00,000/- One lakh on 10/5/1996 vide cheque no: 760696 on state bank of India daryaganj branch towards dealership deposit refundable security deposit on the terms the interest payable as per RBI Rules,

That in the year 1998, the company named Philips India suddenly stopped abruptly supplies to us without any information.

The company is not returning our security deposit neither they have paid interest till date. In reply the company say that it is very old record and they are unable to trace the records. while as company is bound to keep its books of account in the prescribed form and the security deposit is required to be exhibited in the books of a/c under the sub-head Security deposit. This is the violation of SEBI, Rule, Violation of ROC Rule and Violation of RBI act.
This is for information and taking necessary action from your department. As because I am running behind the company since last 1996.

I hope your department will take necessary steps in getting my security deposit back.

Yours truly,
For Quality of India

Mahendra agarwal
Proprietor
Quality of India
10, N S Marg,
c/o Neeru Hotel
Daryaganj,
New Delhi110002
[protected]

Philips / LCD — JS No:999981310409911

Dear Sir,
My self Deepak Khalasi from surat,i had log the call since one mont.just i want to know that if i want to buy Phillips TV that's means i have to buy couple of TV? Why should I suffering ?who who will pay the one month cable or Tata sky disk connection have two worst experience to buy Phillips TV.I will cut your repairing charges. If you take long time to solve chargeable call then how can I expect that under warrant you can give me better service?

Philips / 42PF7421LCD — Damage by ASC of PHILIPS INDIA

Untrained,inexperienced & under-qualified ,so called engineers ,recruited by Authorised Service Centers of
PHILIPS INDIA damaged my LCD instead of repairing it for a minor component fault.This is a big fraud and
inocent customers are being made fool by these technicians at the cost of ,otherwise reputed company like PHILIPS.If there is a problem like a Fuse blown in one's Product and you are not techanically sound,the ASC Technicians convince you to get you Total part replaced on the plea that PHILIPS does not supply them individual components. One can imagine,in my case ,one FUSE costing not more than a Rupee made them to charge about Rs8000/-for thr whole SMPC BOARD. In addition,the way they handle your product is horrifying because they play and experiment with your PRODUCT which in turn is your
HARD EARNED MONEY.
I AM SURE PHILIPS INDIA MIGHT NOT BE AWARE OF THIS GHOTALA BUT THEY NEED TO AWAKE AND CONTROL THIS NASTY SCENARIO.
MY request to the company is that they should immediately replace my SET before i get compelled to knock other doors for justice

Philips LCD Monitor 160e1 — Magenta colour line appear in right side

My LCD Monitor have apear magenta colour line in right side. I trying to lodge complaint via telephone but response not supported by many time on your care No[protected]

I can, t say anything.

yes, no response from phillips service center i m also having one faulty phillips lcd monitor 18.5".

Philips — woofer SP-50

Bought These Phillips 5.1 Speaker System (SP060) From reliance mall , . The Speakers Stopped Functioning . I've been calling Phillips Service Center(Aalap services) Then. I've now called them more than 20-25 times. but they not given proper responce.
Really very third class service of philips so when u buy new at that time u discussed for service.

WORST SERVICE. THEY NEVER ANSWER OR LIFT THE PHONE. NEVER BUY PHILIPS PRODUCTS ESPECIALLY COMPUTER LCD MONITOR. WORST WORST WORST SERVICE. WASTE OF MONEY.

Philips Portable DVD Player & Kodak Digital Camera — made the payment in Dec 2010, Order cancelled by them money not refunded till today

I have placed an order for Kodak Digital camera and Philips portable DVD player on 2nd Dec 2010 and made the payment using my credit card. This order has been cancelled because the products are not available.I called them several times to know that the order has been cancelled from their end.For which I have made payment of amount Rs.16994/- And to get back my money I have to keep on calling them wasting my time and money again.

Dear Consumer,

We regret the inconvenience faced.
We would request you to share your contact details with us in order to get this issue resolved for you.

Thanks for your patience.

Regards
Philips Consumer Care
[protected]
[protected]

Dear Consumer,

We regret the inconvenience faced.

We would request you to share your contact details with us in order to get this issue resolved for you.

Thanks for your patience.

Regards
Philips Consumer Care
[protected]
[protected]

Kodak Digital Camera, Philips Portable DVD Player — Refund after cancellation of the order

I have purchased the above two products on 2nd Dec'10 the order has been cancelled on 3rd Dec '10 due to unavailability of products. Till today I didn't get the refund. and these people called up and informed that I'll get the refund at the same time they made me book another order REBOK kit for Rs.7000/- saying that I'll get the refund of previous amount of Rs. 16994/-
My booking ID's are[protected],59,66 & 69 for refund the complaint no. is 730517 if I am not getting this refund by this month end I am sure I'll go to Consumer forum. The new id for recent product is[protected] on 23/01/2011. I feel these people are very clever and know how to cheat people.

Dear Consumer,

As we have not received any response from you regarding your contact details,

we hope that your concern has been resolved upto your satisfaction.

In case you face any further issues with our products, feel free to contact us.

Regards
Philips Consumer Care
[protected]
[protected]

PHILIPS TV 14 — NO DISPLAY

Sir Mera Complaint No 84413 dated 28th July 2008 Ko Complaint Booked Hai Lekin Apke Enginner TV Thik Nahi Kar Rahe Hai

Mere Paas Ek Engineer Aya Jisne TV Thik Karne Ashwasan To Diya Aur Mere Se Kuch Papers Par Sign Karwaye Lekin TV Thik Aaj Tak Nahi Kiya.

Pl. Check It
Ganesh [protected]

Mera Tv. 15 July 2008

LCD TV 32 philips — Installation of LCD

Iam doing follow up from last six monts nobdy is coming to my home everbody is promissing many time but notbody is bother of my complaints Request you to kindly look in to the matter and do the need full
if i will not get any response i am going to give this complaint in press

Dear Sir,
My self Deepak Khalasi from surat, before 11-12 days ago i logged the call in philips customer care. no sound on LCD.Your engineer atain the call and say that Speaker to be replace and will take 10 days.and second thing there was no receipt from engineer side that this call and this is complin no and that is problem and so and so.and one things i spoke yesterday to Ganesh electronics.they commited, Part is dispetch and paert will be change yesterday or today.today i again call and Miss Falguni said that part will be change monday, because still we are getting part.now i say why they commited if they don't fulfill?
That's Why i reply to now What you say abot you?

Regards,
Deepak Khalasi

Dear Sir,
My self Deepak Khalasi from surat, no sound on LCD.MY Complain No is 23448.

Regards,
Deepak Khalasi

please send kannur philips service center address

sir, i'm Jamal, from trissur, kerala. i have philips lcd tv [32TA2800/98] showing complaint as over brightness [like snow ] after few seconds when the tv on. i would like to know how to fix it?

Panneal is not working

Dear Team,

I have been calling to your customer care @[protected] to do the repair and not receiving any response from your end. Hence would request you to contact me to do the necessary.

Regards

B G Suresh

Water purifier purchased on 18.07.2008 from Metro Kukatpally, Hyderabad Outlet and the same was installed at our office on 20.07.08 at the following address:

#8-2-408, D-3, Sri Krishna Apts.,
Road No. 6, Banjara Hills
Hyderabad - 500 034, Andhra Pradesh

Phone No. 23352580, Mobile No. [protected]

This is not functioning and requires immediate attending.

Pl. contact on Phone No. 23352580, Mobile No. [protected]
Contact Preson: Venkatesh

I have bought Philips water purifier on 21Feb 09. Initailly it was working fine, but from last 10th of July 09, machine is not working, so we are not getting water.

I talked to the customer care in the number [protected] for 3 to 4 time, but any action has not been taken yet. Now I feel so bad that why I went for philips instead o[censored]rekafobs.

Can I expect any thing from Philips company or I need to go to consumer fourm.

The Phillips company seems to concentrate only on sales and not on the customer care section as we have not been able to procure the replacement cartridge for the last 1 month and there seems to be no urgency on part of the company to see if the cartridges are available with their authorized agents or not.The best part is that the purifier stops after the filter cartridge has expired and there is no flow of water and how does the company explain the shortage of replacement cartridges for such a long time. There is only one authorized agent in the whole of Hyderabad and the staff does not know when the replacements are scheduled to come.Is there anyone in the company listening?????????

We baught a Water Purifer in Oct 10 2007. Now Purifer is not working functionally water come as drop by drop. Light is also blinking. Our model number is WP3990. its a warranty period I register complaint in Ernakulam Office Complaint number is 1271. They told that the techinicians wiil come in Next week ie.15 sep 2009. Today also call Ernakulam Office but no respondse they dont take phone. Sometime it will ringinig and sometimes the number is busy. Please help me.

I bought a Philips water purifier on 23-05-09, against JS no-JAsn[protected], reg. no.-123278. We are total 3 in my family. First filter changed on 08-10-09. Now it is down again. That means Rs 600/- in every 3 months. Think about it’s performance and circulate it to all.

I would like to request to all future buyers of water purifier, they should think about performance not the price as I did. Please dont repeat my mistake. Even I dont know how much money I have to spend yearly to save my initial investment. Its totally "FALTU" product. Particularly in Durgapur, the sales counter they chose also a grandson of maharaja.

Dont rely on Philips water purifier 3000 lit. story. Our average water consumption 10-12 lit/day, so monthly 360 lit. and 1080 lit. in 3 months. After that it is not working, so Rs.600/- for 1100 lit. That comes Rs.0.545/- per lit. of so called pure water.
AGAIN THINK THEN AGAIN,

I also have similar complaint. The Philips water purifier stopped working a year back. The service engineer couldn't repair it. Thus they gave me new piece. This new piece is also not working now. The service engineer came but thought that filter change will solve the problem. But there was nothing wrong with the filter. After that day he did not come back whenever we call they say sorry and we will send immediately but no one comes.

All readers DO NOT BUY Philips water purifier. Who have already bought please throw it in garbage and buy the Aquaguard. Philips people are not worth trusting.

Philips — non functioning of water purifier

Sir,
I am very unpleasant to sent you this complaint because I am several time ago also complaint to your customer care regarding non- functioning of the purifier. As earlier the co. is sent a representative to my address for the correction of the fault in the purifier and replaced the candle in the system. but only after two day the problem in purifier start again i.e not give proper water(purified water).then I again contact your customer care for the problem and they told me that they send their technical person to the may address to the very next day but on the next day the no representative is arrived at my address till date in due course I am several time contact customer care they always give promise to send their representative but all the complaint not heard properly and no person from the company is arived till date to my address. therefore I have to purchase the water from the market for my daily consumption further it is harm me finacially.

MY coplaint No is 710824 lodged on 12/11/2011
It is requested to kindly look in to the matter as it harm the image of your company as well as faith of the customer in your co.
vivek Kumar Jaggarwal
Contact No.[protected]

NO response PHILIPS SERVICE CENTER

M/s Clarity Electronics Services
C-43, Second Avenue, 12th Main Road, Annanagar, Chennai - 600040.
Tel : 26210404, 26190506


PHILIPS HOME THEATER 5.1

Problem reported : Set dead / Not powering ON

Model Number :HTS2500/98

SR No: PT1A[protected]

Purchase Date :[protected]

Problem Found :[protected]

Philips Service Center Work order Number : 29122011D2

Date of visited Service Center :[protected]

Status of My home theater : No response / till date[protected]

The TV is perfectly capable of HD resolution - the issue is with the graphics card of your PC. The PC card does not support high resolution. You need to change the same.

VGA dosnt support that much resolution.
You have to connect it with a DVI cable, provided your PC have a video card with DVI output that support HD(Like NVIDIA GeForce 8500 GT).The cable for connection is DVI to HDMI Cable.

A VGA Cable does not support HD - 1080P resolution. You either need a PC with DVI or HDMI output. This depends on the Video Card you are using in your PC.

LCD 2600 series TV out of service just a month after 1 year

Combi board out of service. Need replacement spare & service support.

I have purchased the same model during December 2007 and facing the same problems. I have also asked for replacing the system.

This is problem in your Philips FWD17/21m model that there is lens problems and can be similar problems in other models.

this is problem in philips fwd17/21m model that there is lens problem

philps water purifier is best but tonner proplams

hai stell now in channei where tonner changing place

Hi this happened to me too. I bought a Philips make water purifier ( EN Water Purifier) . I got a SMS from Philips installation/service that a technician will install the purifier on 29th July, 2010 between 10.30 AM to 12 Noon. (I have waited because I am yet to live in this place and was waiting for the water purifier to be fitted before I move in) We waited at home and the techie did not arrive. I called several times and sent SMS to know when the techie is visiting. Aroung 6 PM the techie calls me and tells me that he is waiting at the property. There is no preintimation( though my contact number was given to the installation team). However after a long travel we reached the property and the installer says that he do not have proper material to install the purifier and I have to shell down Rs 100 to get the material and it tool an hour for the techie to get the material. I requested the techie that the installation should be proper and there should not be any leaks as we do not live in the house to monitor the same. The installation was done and the techie left. Now the real trouble started. The next morning we came to the property to see that the water was leaking from the installation and the house was full of water and the water seeped to the lower floors. The kitchen cabinets damaged, the walls were soked with water and the paint peeled off. I called [protected] and informed the emergency situation I am going through. The customer service initially dodged me by saying that there is no technician available and told me that that the repair will be done on Monday the 2nd July, 2010. As I expressed the emergency situation to the customer service they said that the repair will be done on Saturday around 12 noon. Till this time I wrote this complaint the techie did not visit and we are just throwing buckets of water from the floor and all around the house. We took photographs of the damages and contemplating to take legal action. I will never buy Philips appliance and suggest to check for proper and quality installation before you even think of buying such appliances. Please let me know if you have any suggestions.
The complaint number is 229921

TV is not working properly

Philips TV is not wring, Logged a complint but no repsonse. Complaint no: PBLR[protected] Contact no: [protected] Let me know when it is going to resolve. We are facing the issue from past 10 days. Regards, Bindu Apte

It happened for me when i purchased this product from Girias electronics, coimbatore. This dealer has an non-supportive attitude as like the philips customer care. Both the dealer and philps are never bothered about after sales support/service. You should forget about after sales service and you can be only happy until the product lifetime which can be only for 3 months after purchase. I would request not to but philips products and get into trouble for yourselves.

Philips — water purifier

dear sir,
we are having problem in water purifier from long time, and once your engineer visited our home but he was not able to do so and said complaint again in our customer 's call center
we think PHILIPS is a one of best company in INDIA but your services are not up to mark.
we are having a NO 1 purifier in our house but still we are drinking tap water.
we are requesting you plz do some thing for my product if you can.
thanks
pardeep singh
mobile : [protected]/[protected]/ [protected]

Dear Sir or Madam: The following complaint has been undertaken against both Philips India & their authorized service center Micro Services located in Goregaon, Mumbai. We had called Philips Customer Care to report a complaint of our Philips LCD not powering on. The call center dispatched a Mr. Rai, a technician from Micro Services to our residence. The technician took the TV apart and tried to repair it. While doing this he blew up our house fuse 3 times. Luckily we had a tripper so no other electrical component in the house was damaged prima facie (fingers crossed). I was shocked by such actions and told him to stop his experimentation. In the end he decided to take the power board with him for repairs. He said that 1-2 components on the power board will need replacing and he will charge Rs.780 (his service charge) + approx Rs. 300-400 per component that will be replaced. He came back after 3 days and installed the power board in the TV and the TV worked fine. Next he showed me the bill for the repairs and I was shocked to find that the total charge was now Rs.5600/-. I asked him how can the charges escalate by such variance for a Rs.25000 LCD, he merely replied that he has fitted a brand new power board as the one taken from our TV was totally dead!!. I was surprised when he said a new board as the power board he took out from his bag in front of me was wrapped in an old, torn plastic cover (I have retained this cover for my records) and on being asked why the brand new board was not in its Philips sealed box with original warranty and bill, he said that all parts come loose and the warranty is only 1 month (this was no where written on his Rs.5600/- bill, however I did notice that the bill mentioned "Goods sold once will not be taken back". All this happened after purchasing the brand new Philips 32" LCD from Croma and using for a mere 1.5 years!! I threatened to take the matter legally as my Dad is an Asst Commissioner of Police in Crime Branch Mumbai and I had secretly recorded the whole followup installation on a video camera in Full HD with stereo recording to boot!!. My question is that there are numerous online complaints on Philips power boards going bust within 1-2 years. They claim that their LCD's last 15 years. Well for me even a 5 years stress-free ownership would be heavenly with Philips. If these technicians know this why not remove the power boards and repair it professionally at the first instance to save on charges instead of trying their best to short-circuit it till their fuses blow out rendering it 'Rest in Peace'? We have an LG TV and VU LED in our bedrooms which were on at the time the technicians tripped the entire house into darkness 3 times. If those sets were damaged who pays the damages? Secondly, why not supply a brand new power board with a decent warranty and original Philips material supply bill? What is the guarantee that should the replacement power board (obviously old, recycled from an old second-hand set) blow out after 30 days who will help us and supply a new board free?? Thirdly, why give a non-original memo as bill and mention 'Goods once sold will not be taken back'?? We are simply fed up with Philips and their cronies. We are launching legal action against these characters and will seek compensation for damages due to the technician trying out his luck by shorting our house three times with no regard to the safety of my family (2 small kids present in the house at the time) or electrical appliances present in the house. The first time the TV shorted, he asked me to put the power on. Can you imagine the total disregard to human safety. Also trying to induce damage to the LCD by his adventurism and then presenting a hefty bill for an obviously recycled, second-hand spare part with a verbal 1-month warranty and a bill which read 'Goods once sold will not be taken back'. Therein lies the story. Luckily we are NRI's and after traveling the world we know our rights and we will be giving these people hell. There are a few more horror stories about Philips and Micro Systems on India Consumer Court. This is a new entry. Regards, Say No to Philips Email me: [protected]@yahoo.in

Sir, even I agree on that. I have purchased a PhilipsCFL at Bangalore and all of a sudden it stopped working with in the warranty period. The dealer claims that he has not sold it to me. Now a days no dealer is ready to give warranty for philips CFL. The answer you will get is that they has stopped dealing philps CFLs.

the Phillips company is actually a fraud money eating company i was also a dealer of Phillips company and we gave good service over here but suddenly they changed dealer without notifying us and than we objected them so they took back all stock and have kept our around Rs.800000 and are still not giving our money and it is more than 2 years or more and we have put a case against them in the court but the case has still not started and the company persons are taking date upon date to visit so please help us get our money back please help

You are right. We also faced same problem
Dr N B Shridhar

Sir i have 20" Tv there is no sound coming the picture is clear
what should be the problem

Phillips — NOT RUNNING CONDITION

I have purchase DVD player from Star Radion Electric Co Ahmedabad Invoice no R-2541 dt.25.07.08 .

Also Best experience to Authorised service dealer and authoriesed sales showroom My DVD is not running condition so i put on the repairing to Aalak serive centrer usmanpur Ahmedabad dt. 10.09.08 and delivery date 12.09.08

till date we have not received the My DVD repair from this service station.

Please help me this matter urgently

My Addresss

Lalit R Dasadia
102 Navrang Socoeity
Opp: Sony society, B/h Law College,
80 feet road Wadhwan city-363030
Dist ; Surendranagar

M-[protected]
M[protected]

TRY TO GET CASE LAW NO.ca9/2004 AT MRTP COMMISSION. I M THE WINNER.
DONT B A BEGGAR.
FIGHT FOR YOUR RIGHTS.
YOU R THE KING.
ALWAYS.
REMEMBER.

my philips tv mod no 21pt2443. 32 cannels coming afterwards notcoming singnals ok.my mobile no [protected].