[Resolved]  Pizza Hut, Distict Centre, Janak Opuri — PIZZA HUT BURST CUSTOMER'S HEAD ON COMPLAINING OF POISONOUS FOOD

NEED JUSTICE:PIZZA HUT APOLOGISE TO HITESH & ARJUN...

My Brother Hitesh Arora(29) and Arjun Dhawan (24) were dining at PIZZA HUT, Janak Puri, District Centre,New Delhi ..When the soup was served , my brother discovered a packet of "Silica gel" which is poisnous.Hitesh called for the waitor and complaint about the faulty poisnous soup..The waitor took the old soup back and returned with a new soup..Hitesh insisted that he wanted to speak to the manager and bring it to his notice.Hitesh wanted to take this fault of Pizza Hut in writing from the manager. The manager started apologising and said he could loose his job if this matter was reported .Hitesh let the matter go.. hitesh and Arjun got pacified and ordered some pizzas and started eating..They barely took a bite and a waitor hit a chair on hitesh's head,,in seconds people dining there ran out and the whole Pizza Hut staff rushed towards them with glasses, bottles and plates..They locked the premises and hit them.They hit him and bursts his head..He is hospitalised and undergoing treatment..I want strict action against Pizza Hut..This is an International MNC and its a family restaurant. We are risking the life of many by just letting them go scotfree..
Need Help to sort this misbehaviour..This could cost us a precious Life.It could happen to anyone..

The staff got so scared and aggrevated that to hide their fault,they got down to this dirty act..

I only want such employees to be punished so that Pizza Hut does not hamper its worldwide reputation.

Thanks & Regards
Ishita Arora
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Aug 14, 2020
Complaint marked as Resolved 
 
8 Comments

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I am Vivek Mahindru, Senior Manager – Customer Relations, who oversees customer experience at Pizza Hut Janakpuri.

The contents of the incident published here are completely fabricated and lack material evidence. The store has filed a complaint with the local police on the incident and the matter is currently under police investigation.

As responsible citizens, we urge you not to spread any miscommunication and malicious/defamatory messages without knowing the truth. Please be informed that communication or proliferation of any capricious, malicious and defamatory messages either by e-mail, SMS or any other electronic form is a punishable offence under the Information Technology Act and Indian Penal Code and the offender is also liable to be proceeded against for payment of damages for causing loss of reputation and demeaning our brand equity and consequent business loss.
Vivek i would like to know what do think is fabricated in the story? The story is 100% true as far as we all know.
This is 200% fabricated story to generate public outcry. How can entire staff hit 2 customers, leaving others as it is. And when other people ran away, who paid their bills!. We, as readers, are not fools. They may have abused the staff or hit them first, which led to this brawl. If they have guts, why the hell are they posting all this online. File a complaint in writing with the appropriate authority, and then generate public awareness supported by documentary evidence. This way, they are just doing a cyber-crime, and will have to pay heavy damages for defamation, which is a criminal offence.
Nobody gets anything out of public outcry so nobody's here for that. Yes the entire staff can beat 2 people but cant beat 10 people. The reason they dint say anything to anyone was because nobody else got the silicon gel packet in there soup except Hitesh. They never abused the staff as they belong to a very descent family and wont do things like abusing anyone or hitting anyone. We have guts thats why we have filed a poilce complaint as well as we are posting it online so that people should also be aware that that kind of staff they have in that branch. Regarding the documentary evidence is concerned they will be getting that soon. You cannot call this as a cyber crime as the thing we have written is all truth nothing else.
There are way too many holes in this... too many things that dont seem right. Its obvious that if your brother gets hurt you would certainly want to think the other person is wrong. But as an outsider, it doesnt seem right. There is no smoke without fire. There is no justification to support this claim and although i agree what happened was a very unpleasant event in general but putting it squarely on a company is being immature at best.
It sounds very sad as an event and I have received a joinin request on FACEBOOK for this. But the only strange and unacceptable thing I find in the whole story that since I live in this part of the town and I have been to this PIZZA HUT BEFORE I realise that the entire premises of this restaurant is made of transparent glass so I wonder what they mean when they say in this story that the premises were locked and they were beaten.

This premises is in a very busy and the entrance part of the Satyam cinema complex. The Cinema security guards are also there apart from the general public that comes to see movies there. A very busy place.

Can anyone supporting the cause make us understand it a bit better...
dont think so much, if it has happened, take it to the media, give them all the evidence, they'll hype it properly and then everything will just fall into place...take some advantage of media atleast... tv channels are way to big and exited to bring such things on air... definitely i think it can happen and no denying that staff must have participated in it. Go ahead, dont leave them criminals, i[censored] keep quite its bound to happen pretty more often,
Worst Service provider ever!!

Ordered at 9:41pm ON aUGUST 20 2010, in night and at 11:15pm they said that the order was not even punched in their system. The same order was verified five times in the whole waiting time.

Don't know where to complaint about this.

Regards,
Karan Jain
Email: [protected]@gmail.com

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