Pizza Hut India Complaints & Reviews

Dear Pizza Hut Team,

I am writing to express my disappointment regarding my recent experience at your outlet located at Plot No. 6, Sector Vidhya Nagar, Hoshangabad Road, opposite Bagsevania Thana, Bhopal – 462026, on 23/10/2025.

I had ordered two corn pizzas priced at ₹99 each, but instead, the staff billed me for a ₹99 meal without my consent. I had clearly requested the pizzas as a parcel, since I wanted...

We placed an order on 29th September 2025, the amount 2329 got deducted from our account but the order is not confirmed. and there is no contact number mentioned in the site to give complaint.

can you please suggest why the site is working super fast until our money gor deducted and after that suddenly site is getting stuck. and how many days the money will get refunded...

I order pizza, payment successful but order not received yet please check and refund my payment...

Dear Pizza Hut Customer Care,

I am writing to bring to your attention a concerning issue I faced during my recent visit to one of your outlets.

On 20 Aug 25, I placed an order at your store. I made the payment through Dineout, but unfortunately, the store staff refused to accept the payment, claiming it was not received. Despite showing the confirmation, I was rudely forced to make the payment again via another...

Hi,

I want to inform you that Pizza hut charged me Rs 298 for a pizza but didn't delivered it . They provided incorrect store phone no, I called them several time but no was switched off. I called to customer service but they misbehaved and kept saying they will call me back within 30 min which I didn't received.
My order no[protected]
Location - Dehradun
Delivery store: Pizza hut the oasis...

Hi Team,

Please note I ordered pizzas through Pizzahut App on 1st July 2025 and the bill amount was 1664.26 which was deducted from my Gpay account but the order was not placed in the app.
I called the customer care and they said a complaint will be logged from our side on your behalf and amount be refunded but its been 10 days amount is not refunded.
Even after repeated reminder mails and calls with the proof...

I placed an order (Order #[protected] on the Pizza Hut website on 15th June 2025. Unfortunately, I had to cancel the order due to heavy rains. I called the Pizza Hut customer care on [protected] to cancel it. The representative told me my order was cancelled and a refund will be issued after someone from the store reaches out to me. However, I never received any call from the store. I called multiple times but and they keep saying someone will call back from the store but no one really calls.

After calling customer care several times, I was connected to the store 12 days later. The store person kept insisting that refund had been issued, but I have not received any refund. I asked for an acknowledgement of refund, so that I can take the issue up with my card provider, but they did not provide any.

I waited another 7 business days and no refund has arrived. I have called several times since and the customer care representatives kept me on hold for several minutes, but could not connect me to the store. I did finally manage to receive a call from the store but they are not being helpful. They keep insisting that the refund has been provided. But I told them the card provider did not issue any refund. So they asked for my order details. I have sent it to them but haven't received a response. How can they insist that refund was provided if they don't even know the order number related to my complaint?

The repeated back-and-forth between customer care and the unresponsive store is frustrating. Pizza Hut should take responsibility for ensuring refunds are processed promptly, rather than relying on individual stores. The store seems unsure of the details of my order, despite claiming a refund has been issued.

I ordered on June 9 but due to technical issues amount was deducted from my fampay account but order was not placed. I contacted the customer care they told me refund was initiated and gave a refference number, but when I contacted my fampay customer care they said when they this refference number they are only able track my transaction towards pizzahut not there refund transaction, and they need information like transaction I'd, date and time of payment and when I called pizza hut customer care they refused to provide me the details, also they were very rude hanging up calls, how I can believe if they made refund if they don't provide me suitable proof (refference number not working)

I placed an order on 3rd June through Pizza Hut App. 20 minutes later, received a call from local Pizza Hut outlet that no rider is available and hence the order can’t be delivered. The person promised that a refund will be issued within 24 hours. However it’s almost a month and I don’t have the refund yet, even after repeated calls.

I started calling Pizza Hut Customer Care number[protected] after one week. Each time...

Dear Pizza Hut team,
Yesterday at 08:42 PM I had given food order on pizza Hut. I had done payment through phone pay and same was deducted from my account but neither order was showing on pizza Hut app nor I got order and no refund received till now. I had raised ticket on phone pay they asked me to contact to pizza Hut as payment was completed to merchant.
Am attaching payment screenshot.
Name - Rakesh Kumar
Contact...

I am writing to report an issue with an order I attempted to place yesterday evening (June 3 2025) through the Pizza Hut app.

I made a payment of ₹487 using Google Pay, and I have a screenshot of the successful payment confirmation. However, the order was not successful on your end. I did not receive an order confirmation, nor have I received the pizza. Additionally, I am unable to track any such order in the app.
br...

I have placed an order on pizza hut on 22nd may 2025. the payment was done through my UPI id and later it showed processing your payment few minutes later it showed your payment couldn't be processed and then my order didn't get placed also . now my money is stuck .the amount is 756 rupees. I tried calling the customer care number but they are not picking up....

They receive the order but consistently fail to deliver on time.
I placed my order at 3 PM, and after confirming it, they called to inform me that they didn't have a rider available, so the delivery would be delayed until 6 PM.
This isn’t the first time—it’s become a recurring issue.
This needs to be addressed and strict action should be taken to ensure timely deliveries.

I ordered 2 pizzas and made payment of Rs. 324.45 and got it deducted from my bank account, but I have not received confirmation on my email or mobile.

Payment Details:
UPI Transaction ID:[protected]
online: GPAY
To: pizzahut363.[protected]@icici
From: [protected]@okhdfcbank
Google Transaction Id: CICAgMi68PC8Ig
Date: 14-Feb-2024 Time: 8.17 PM

Every time they say is they...

I order two pastas from pizza hut and it's been more than 2 hours but my order has not been delivered. I am not even able to connect to the restaurant and delivery partner as their numbers are unreachable. Its showing 7 mins delay and the restaurant has yet to confirm the order even though the food was prepared and packed. I called pizza hut as well but they said you should contact ola customer support but there is no way to reach out to them for this on app. I am very disappointed with both ola and pizza hut

I have placed a order for pizza on 3rd jan 2025 with order no 10060712 worth rs.517, the order was cancelled from store end and tilldate the refund is not provided inspite of multiple reminders to call centre and thru facebook .

Every time they say is they are looking into the matter and will resolve it . But it has been more than a month ans still it is not resolve....

We not get the pizza even though we pay through gpay.

money is deducted from my account...

I have ordered Pizza and amount is debited and I have not received either pizza or my amount is debited back.
After amount debit, I haven't received confirmation/track order as well....

Order was placed on PIZZA HUT for 3 items - 2 items delivered one missing.
check no. 96308 dateb 04.02.2025
ZOMATO REF : [protected].
ONE ITEM sunfeast dark fantasy chocolete shake MISSING.
PIZZA HUT Unit No 43A & 42/43, GNP Galaxy, PN F4/1 & F4/2, Kalyan Badlapur Rd, Kansai 421501...

I ordered from pizza from pizza hut vignannagar bangalore .My name is Aravind.[protected].The delivery person said he cant deliver the order.The phone of pizza hut of concerned branch([protected]) is not working and are not taking responsibility to deliver or refund the money
order number 12431214 amount is Rs1164
Aravind...