[Resolved]  Quaker Oats - Pepsico — Food poisoning

I know for a fact that there is something wrong with Quaker Oats in the packets. TWO times in the past, I have opened a packet and emptied it into a bowl and seen dark silvery material in the oatmeal. The first time, I threw out the oatmeal. The second time, I called the company and they requested I send in the oatmeal and the remaining packets from that box. I did.
Their official examination of the dark grey silvery clumps in the oatmeal resulted in thir opinion that it was "soil".
I've never known of any soil that is silvery in color. Their answer is completely unacceptable.
I have never purchased Quaker Oatmeal again.

I just called Quaker and got a completely unsatisfactory answer to my complaint as well. I bought a box of Quaker Oats High Fiber instant Maple & Brown Sugar Oatmeal (individual packets). I thought the first one I ate tasted funny, but could've been my taste buds. This morning, I tried my second packet and got the same impression. I am highly sensitive to artificial sweeteners, so I re-examined the front of the box. High Fiber... but does not state "low sugar". Turned to the side of the box, 3rd ingredient listed is sugar... as I kept reading, there it was... sucralose (Splenda). No where on the box (other than ingredient list) does it state that it contains any artificial sweeteners!!! They have done this to fool people who look and think, "wow, 7 grams of sugar is acceptable", but do NOTHING to protect the consumer from the hidden, more dangerous side effects of sucralose. The gal at Quaker, said, "yes, I see that it isn't stated. I will pass the info along." She didn't offer a refund (after questioning, she offered a 1.00 off coupon for any other Quaker product), she didn't ask my name... she did virtually NOTHING! Quaker co. is a joke and will NEVER get any more of MY business.