RechargeItNow.com — Amount selected 250rs, amount deducted 300, recharge 0

RechargeItNow.com — Amount selected 250rs, amount deducted 300, recharge 0

K kk_kk from Hyderabad, Telangana Dec 31, 2012

Hi, I opted for a 250rs top up for tata docomo recharge on rechargeitnow.com. After all the details, I got "payment failed date : Dec 31,2012 due to some technical problem the transaction was not successful. please try again." I did not see any transaction id But, when I checked my account, I saw 300 rupees had already been deducted. Also, recharge was not done. Please tell me when can I get my money back ? Please see the details below for transaction - 31/12/2012 PUR/TATA DOCOMO CDMA_/SBIPG/311212/18:22 300.00 Mobile number [protected], service provider - tata docomo email address - [protected]@gmail.com Regards, KK Was this information helpful? No (0) Yes (0)

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RechargeItNow Customer Care

from Bengaluru, Karnataka

Jan 7, 2013

Verified Support

Dear Customer,

Regarding your query please be informed that your payment had failed, and we did not receive an affirmative from your banking institute regarding your transaction (Rs.250 & Order id-R22911331c12).
Please get in touch with your bank if the amount is shown debited in your account.

Hope this resolves your query.

Regards
Team rechargeitnow.com

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jan 16, 2013

Dear Customer,

We called you on [protected] and informed that the complaint has been registered with docket number PRRG12806241. The same will be resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.