[Resolved]  RechargeItNow.com — payment done while recharge not done

Address: North 24 Parganas, West Bengal

Hi,

I had done a recharge on 13th march,2013 for my mobile phone online via rechargeitnow.com. After my transaction i was diverted to a page showing that my transaction was successful . I checked my bank account balance and saw an amount of 110 INR has been deducted but didn't receive the balance nor a message from them.
I waited for 2 hours and checked my balance but still the recharge was not done.i filed a complaint on the website itself and the complaint was registered successfully.As written in their norms, i waited for 7 working days but didn't receive a mail or a call from them.Neither did i get a recharge for the designated amount.Nor did they refund my money.I escalated the issue after that and waited for 2 more days as given in the website but it was of no use.Still i didn't receive a mail or message or recharge from them.My account was still showing the debited amount.I escalated again after 2 working days but it was of no use.please help.

Details :

Track Id:[protected]
Name: Subhankar Sinha
Email: [protected]@rediffmail.com
operator BSNL
circle West Bengal & Andaman Nicobar
purchased value (mrp) 110
date [protected]:55 AM
order id R[protected]
transaction id 90889646

thanks,
Subhankar Sinha