[Resolved]  RechargeItNow.com — recharge fail and money deducted and not credited yet

Rechargeitnow.com — Recharge Failed - Money deducted

Hi,

I have been using rechargeitnow.com for a while.

On 12th December 2010... I tried to recharge my mobile online. But the recharge failed. Following this as i was in desperate need of talktime i tried again & it was unsuccessful again. To my surprise, the money was debited from my bank account twice ( 444, 444 INR). I received 2 emails from Rechargeitnow. com saying that the recharge failed. We will do the transactions manually.

The Details of the transactions are:
1. RechargeItNow - Recharge Failed - R[protected]_[protected]
user id: [protected]@gmail.com
order id: R[protected]
transaction id: 15902123
subscriber id: [protected]
amount: 444.00
date-time:[protected]:45:12 AM
status: failure

2. RechargeItNow - Recharge Failed - R[protected]_[protected]
user id: [protected]@gmail.com
order id: R[protected]
transaction id: 15902462
subscriber id: [protected]
amount: 444.00
date-time:[protected]:57:48 AM
status: failure

After a few days when I didnot get any recharge or refunds, i lodged a complaint over the contactus form on the same portal.

I had a couple of mails from the customer care over the issue but the issue had not been settled yet.

I didn't get the recharge amount for the failed recharge.
Neither a refund has been given to my credit card account. (I have been checking my online statement thoroughly).
Neither i had an option to get in touch with the customer care personal to state the issue.

To my surprise i was unable to post any escalation of the issue. as the submit button doesnot work.

Here are the mails:
[protected][protected]

Mail 1: On 12th December:
[protected][protected]
Dear XXXX,

Thank you for using RechargeItNow.com to recharge your Mobile/DTH service.

Due to some technical reasons we are unable to deliver recharge to you, the details of which are as follows:
user id: [protected]@gmail.com
order id: R[protected]
transaction id: 15902123
subscriber id: [protected]
amount: 444.00
date-time:[protected]:45:12 AM
status: failure

we regret the inconvenience caused to you.

We will now process a manual recharge for the same within one working day or a refund will be processed according to our refund policy, in case of refund thi s credit should reflect in your account within 10 working days.

A separate mail will be sent by us on successful manual recharge or refund as the case may be. Kindly wait for this communication before writing to our custo mer support by submitting our contact us form on the website.

[protected][protected][protected][protected]

Mail 2: On 12th December:
[protected][protected]
Dear XXXX,

Thank you for using RechargeItNow.com to recharge your Mobile/DTH service.

Due to some technical reasons we are unable to deliver recharge to you, the details of which are as follows:
user id: [protected]@gmail.com
order id: R[protected]
transaction id: 15902462
subscriber id: [protected]
amount: 444.00
date-time:[protected]:57:48 AM
status: failure

we regret the inconvenience caused to you.

We will now process a manual recharge for the same within one working day or a refund will be processed according to our refund policy, in case of refund thi s credit should reflect in your account within 10 working days.

A separate mail will be sent by us on successful manual recharge or refund as the case may be. Kindly wait for this communication before writing to our custo mer support by submitting our contact us form on the website.


[protected][protected][protected][protected]

Mail 3: On 21st December:
[protected][protected]
Hi Suvidha Garg



This is to confirm that we have received your 'failed recharge' request as per the following details-
Track Id: [protected]
Name: Suvidha Garg
Email: [protected]@gmail.com
Mobile No/DTH Subscriber ID Recharged: [protected]
Date of transaction:[protected]
Order Id: R[protected]

Resolution Process

1. Our customer service team will verify your transaction and process a refund/recharge at the earliest. This will normally take 2 working days (excluding Sundays & holidays). Rest assured your complaint will be attended to and wait for our response, please do not send a follow-up message before three days of logging your complaint.

2. All failed recharges will be re-tried by the system and normally a recharge will be granted within 2 working days (excluding Sundays & holidays).You will receive an email with confirmation of recharge details.

3. In case we are unable to deliver a recharge due to a technical reason, a refund will be processed in 2 working days and mail will be sent to you in confirmation. Please take note that your bank may take another 4-7 working days to reflect a credit in your account. Kindly wait for 10 days for this process to complete.

4. If you do not receive a satisfactory resolution within 10 days of transaction, you may escalate the ticket by choosing escalation option on our contact us page. Kindly note escalation request can only be logged after 10 days of the transaction. All escalation requests will be handled by a dedicated team, which will provide you a resolution within 2 working days.

Regards,

Team RechargeItNow.com

[protected][protected][protected][protected]

Mail 4: On 21st December:
[protected][protected]
Hi Suvidha Garg



This is to confirm that we have received your 'failed recharge' request as per the following details-
Track Id: [protected]

Name: Suvidha Garg
Email: [protected]@gmail.com
Mobile No/DTH Subscriber ID Recharged: [protected]
Date of transaction:[protected]
Order Id: R[protected]


[protected][protected][protected][protected]

Mail 5: On 29th December:
[protected][protected]
Hi Suvidha Garg



This is to confirm that we have received your 'failed recharge' request as per the following details-
Track Id: [protected]
Name: Suvidha Garg
Email: [protected]@gmail.com
Mobile No/DTH Subscriber ID Recharged: [protected]
Date of transaction:[protected]
Order Id: R[protected]


[protected][protected][protected][protected]

Mail 6: On 29th December:
[protected][protected]
Hi Suvidha Garg



This is to confirm that we have received your 'failed recharge' request as per the following details-
Track Id: [protected]

Name: Suvidha Garg
Email: [protected]@gmail.com
Mobile No/DTH Subscriber ID Recharged: [protected]
Date of transaction:[protected]
Order Id: R[protected]



I am now getting really frustrated. I can not create an Escalation request on your website. The submit button doesnot work. Please look into the entire issue.

-Lalit

Dear customer,

the refunds for both of the following transactions has been processed on 5th January 2011 and the amount for the same will get credited to your bank a/c within 5 working days.

Regards
Team RechargeItNow.com

Dear Customer,

Thank you for contacting http://www.rechargeitnow.com. It is a pleasure to assist you.

Regarding your query, this is to inform you that the refund for your 1st transaction (Dated:[protected]:40:00.0 Rs. 1075 & Order id- R[protected]) has been processed from our end on[protected].The ARN number for the refund is # 75425312170150022100353
Regarding your query, this is to inform you that the refund for your 2nd transaction (Dated:[protected]:36:00.0 Rs. 1075 & Order id- R[protected]) has been processed from our end on[protected]. The ARN number for the refund is # 75425312170150022101542

Kindly contact your bank with the above ARN Number for further resolution!

Regards
Team rechargeitnow.com