RechargeItNow.com — No reimbursement for failed transaction even after 15 days

babugandhis

from Ariyalur, Tamil Nadu

Mar 2, 2012

Address: Tiruchirappalli, Tamil Nadu

I made a Rs.150/- topup from rechargeitnow.com on 13 february 2012 and got the amount deducted from my SBI account .

But received a message that the recharge has failed .

I immediately reported this to the website via contact us - which promised me a payback within a week . I also read that , if the amount has not been paid even after a week , the complaint can be escalated .

After a week , I also escalated the issue with no response from the service provider.

How should I get back this amount ?

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RechargeItNow Customer Care

from Bengaluru, Karnataka

Mar 2, 2012

Verified Support

Dear Customer,

Please write us a mail on [protected]@rechargeitnow.com & provide us the following information:

a. Mobile/VC number recharged.
b. Name of the mobile/DTH operator (eg. Idea, BPL, Dish TV etc.).
c. Date and exact/ approximate time of recharge.
d. Amount with which you recharged your mobile/DTH.
e. Transaction i.d. of the recharge that failed.
f. Name of Payment Gateway.

We will start looking into the problem as soon as you provide us the above mentioned information.
Regards
Team rechargeitnow.com