ReleaseMyAd.com Complaints & Reviews

Please understand that ensuring responses from your target audience is not a part of our services. We are an online newspaper ad booking portal and we assist you in getting your ad released in the preferred newspaper. We can suggest you with newspapers and packages but not with the responses you receive. Your ad was published on time and e-papers have a limitation of archiving their ad records. You should have checked the hard copy of the newspaper for your own assurance regarding the release of the advertisement.

Sir, we need an ad Id to investigate the matter in detail.

This company (Release My Ad) is a massive fraud. They take your money and most of the time your Ad will not be published. They do not refund money and rely on people to get fed up and to give up on getting money back. Never use this company. Deal with the newspapers directly... It's cheaper and newspapers will have a duty of care to their customers.

@Amit Kumar

Sir, please check with your bank as from our we have already refunded your money and since we deposit cheques therefore it may take 48 business hours to get processed. As per our record your refund has been processed successfully.

National consumer helpline
Toll free no[protected]
http://nationalconsumerhelpline.in/

These people can solve out the matter and will help to get you compensation also for harassment. Posting over here just is a kinda mail exchanging and nothing else.

Thank you for your feedback sir, I would personally like to clarify our processes for your understanding. Every Ad booked via our system undergoes editorial approval by the publication before it is confirmed for release via the publishing system.

In your particular case - your Ad matter was not editorially approved by the publication & hence wasnt confirmed for release. The editorial approval discretion is maintained by the publication and as per their norms which we abide by and also stressed in our Terms & Conditions. As per our policy our team did contact you to inform you of this and suggest to alter your Ad matter to enable that it meets the editorial requirements of Telegraph/ ABP. Since this change in your ad was unacceptable to you, we have to ensure we refund your money back which was followed.

At releaseMyAd we ensure we deliver on simplifying your booking experience and value your feedback immensely . We thank you for using our service and hope we have clarified the issue which created this argument.

regards,

Compalaint against release my ad..

I have booked an ad with ID 1023696 to be published on 8/01/12 in Amar Ujala newspaper after following all the steps on the RELEASEMYAD SITE. The payment of Rs. 1016 has been made through internet banking and stands debited to my account but the status of my ad still shows Payment due awaiting clearance.
I have not recieved any confirmation/ invoice on mail also.
I want to know why after recieving the payment the status is still payment due ?
Is this Company genuine or cheating the public
They have also not replied to messages sent to customer care.
This needs to be addressed immediately.

Prashant

On 9th may 2012, I had booked an ad under 'medical services'in Times of India, Bangalore edition from releasemyad website(ad release date 13th may 2012).(Ad ID :1032955)I had booked this ad under medical services after speaking to an executive online from releasemyad website.She has directed me to place the ad and I placed the ad accordingly and I made the payment of Rs.5274 with my credit card.
Today i.e.10th May 2012, I received a call from releasemyad(ph.no.[protected])informing me to pay extra premium to release the ad under medical service in Times of India.I informed the caller that I had placed the ad according to the instructions of the executive in the customer care online before placing the ad and then only I booked the ad and I made payment of Rs.5274.Now they are asking me to pay premium to release the ad.I feel this is unfair and a way to take the customer for a ride when the customer placed the ad with full trust online.If this is state of affairs of taking the customer for a ride, then customers would think twice before placing any ad and the reputation of release my ad will be at stake.
I have sent a cancellation request of the ad to relaesemyad by email and also the executive who called me today evening has assured me full refund as it was the mistake of releasemyad and not from my side.hereby I request you to make refund of Rs.5274 immediately and oblige.
Regards,
Dr.Jagadish GD

Release My Ad is a complete fraud. I would urge the CBI to investigate the owners of this company. They are stealing money from innocent people and their customer care staff are poorly paid so they do not care. If you have booked ads with this company please make sure you check the newspaper to verify your ad has been printed. Release My Ad will not contact you to inform you that your Ad has not been printed. This is fraud, pure and simple.

I had a very bad experience with ReleaseMyAd. Their customer service is even worst, they reply to emails after 18-24 hours, total spineless. You complain, clarify, write emails, all they would do is reply back with 1 or 2 lines talking about the payment. "This is regarding you ad no ...blah blah you need to pay the outstanding amount of ..."

They reply so pathetically, we as a customer want to reply back to the email we sent but they are least bothered. They are big time cheaters and their website is misleading the customers. The website should clearly state/hightlight before/during booking that documents would be required to publish the ad, instead, the website let the customer book the ad, even let the customer pay the amount. After 24 hours customer receives and email saying the ad will not be published unless the documents are submitted.

The most interesting part is, when i said i will not be able to provide the document, they demanded double the amount and said "Times of India" and "Economic Times" (leading newspapers) does not ask for the documents so pay extra cash and advertise in one of these papers. What does this state ???? Either it is a gameplan of releaseMyAd to loot the customers or may be Times of India and Economic Times are careless newspapers who publish the advertisement without checking the documents.

I seriously feel that releaseMyAd website should be blocked permanently for misleading the customers and should be fined for the same.

Its a complete fraud. Here is my story:

I have asked to publish one name change ad in Punjab Kesri Panipat edition (Ad id 1038181) on 14th July 2012 through releasemyad.
Then it was not published on 14th, then they said, there are some technical problem, so they didnot print the ad. Then they asked to postpone it to 16th July and I agreed on that.
Again on 16th July, It was not published and I complained again to releasemyad and they said, it will take 2 days to get reply from Punkab kesri. Then I asked for refund and they agreed on phone but did not replied over mail.
Then on 18th they said, ad was published on newpaper on 16th. I checked the newspaper again, but ad was not there. then I looked into e papers and find that it ws published on delhi edition.
I have sent the downloaded epaper also to them, where it was clearly mentioned it was delhi edition and not panipat.
So ad was of no use.
Now if I am asking for refund, they are saying its published.
This is complete rubbish from customercare of releasemyad.

I feel cheated over this matter and I want my refund in this matter.

Please help.

Vikas
[protected]

ReleaseMyAd is a fradulent company and i dont believe any of the advertisement get published in any of the newspapers. I have paid an amount of Rs1055/= for an rental advertisement in Dinamalar 11th Nov edition (Booking No. 1047797). Despite all the payments been made, it is still showing editorial confirmation required and there is no response from the customer care about the progress.Is there any way that we can take this to the notice of newspaper association or to the individual newspaper?- Abdul Majeeth

I had booked an ad in releasemyad.com as on 20.7.2013, for
matrimonial purposes to be published in dainik jagran editions of
all up & uttrakhand & nai duniya for a package amount of 2800/-
for 25 words on date 28.7.2013. I had given them my full address & ad details & fee, they
got my ad registered for publishment from kanpur getting an ad
id C-484(K). while i live in saharanpur & thus ad ID should have been
registered from merrut & not from kanpur. Ad was not published in
dainik jagran paper which got circulated in saharanpur, i dont know whether they published my ad in all editions or not. as the ad did not published in dianik jagran that got circulated in saharanpur, i have been defrauded by my money.
I have been deceived by getting a wrong ID generated & thus bringing
me matches from the places i had not wished for. they have
cheated me & now they are not answering my mails & phone calls.

Siddhartha Khurana
[protected]

I had booked an Ad in releasemyad.com to be published on 21st Sept 2013 to rent my apartment.
It is a fraud website and the money will be deducted from your account immediately, The ad will not be released in the Newspaper and when you call they will give some stupid answers saying due to some technical difficulty, the ad was not released. Please beware of this site and never go for this site. The customer service is awful as is mentioned by few customers before.

Sonal
[protected]@yahoo.com

Charges are generally 40% more than that from local agents. But it is purely your luck if the ad gets published in spite of exorbitant charges.

Asking for refund for not meeting your requirement? Think twice before choosing this website for publishing your ads!!

To say in simple terms: Unreliable!

Hi All,

I too facing similar problem now. i had booked the add in this website for sale my apartment. as usual the ad was not published. current status is following up with customer care, live chat...the answer is due to some technical reasons ad was not published and they sent mail to publication and waiting for their answer..its been almost 10 days now...will keep you update progress on this..

ad id : 1106675, mail: [protected]@gmail.com, publication requested : Deccan Chronicle, hyderabad.

Here is the update: overall experience was really bad..please think twice before you book. They took one month for my refund with out publish and impacted my precious time, followups, tension..etc. Not Advisable

Ad ID : 1113504I am really disappointed with the customer service at Releasemyad.com/I have booked this ad through one of the representative and it was clearly mentioned in the email which location it should be posted and they have posted under different location. I kept getting wrong calls for the ad which have been posted at the wrong place. Now worst part starts I have been trying to reach you guys for last 3 days and no response from anyone and now my number also been blocked as it does not get transfer to anywhere. I would like to get my refund asap as this is the mistake by your representative and I am not going to pay for this. This is cheating as ad posted at the wrong place and now no one is attending the calls.

@Mr. Premagya

Please check the advertisement Sir, your ad matter states "Vivek Nagar" and the ad has been placed under Vivek Nagar. We have checked the content thoroughly and also inquired with the concerned representative. Therefore, Sir it is not possible to issue a refund when an ad has been correctly printed in the appropriate section.

@ Mr.Surya Reddy

Please check up with your bank account as the concerned amount has been already refunded in lieu of the ad booked with us. We are sorry for the inconvenience caused to you as a result of the miscommunication between the agency and the publication. In case of any further issues please send in your queries to [protected]@releasemyad.com.

@ Sonu Rane

Hello Sir, please do check with your bank account details as the money in concern for the ad in question has already been refunded to your account. We apologize for the inconvenience caused to you and shall try and avoid such problems from occurring in future. Thanks for keeping your patience.

Vivek Nagar is a diff location and Vivek Nagar is a small area under marathahalli as well. I specifically mentioned in my email that i want my ad to be published under marathahalli. Then why it was published somewhere else. Pls investigate this further as it was their mistake. Pls go through my email sent to them. thx

@ Abdul Majeeth

Sir as per our records the ad matter was supposed to be delivered to us via email or through the phone and following the receipt of the ad matter the ad was due for release. As per the records your ad was confirmed for release and was published on the dates specified by you. In case of it not being published by the publication we do refund the amount spent on the ad as we have done earlier as well. Therefore, we urge you to check the newspaper again.

@Vikas Bhatia

Sir, we are extremely sorry for the problem faced on your part, but at releaseMyAd, we only take bookings for Delhi edition of Punjab Kesri. Other locations or editions are not available for booking and the same is visible on the website. It probably was a miscommunication on the part of the representative who might have failed to inform you about this detail. We request you to kindly choose some other newspaper for any advertisement to be published in Panipat while booking via releaseMyAd in future. You can consult our Newspaper Decider page at:http://www.releasemyad.com/city/panipat/change-of-name to get help in deciding upon the preferred newspaper in the preferred region.

You can email us at [protected]@releasemyad.com or at [protected]@releasemyad.com for booking any ad through us.

@Premagya

In that case Sir it was a decision made by the publication, as all the ads are published only after the editorial confirmation is received from the publication itself and this is something we do not have any control over. The representative had specified the your requirement and yet the ad was printed the way it was which was in lieu of the editorial confirmation by the publication. We are sorry for the inconvenience but this issue cannot be taken any further as the ad was published under the right section as per the publication. If you have the requirement, you can book your ad again and remove the mention of "Viveknagar" and only mention the area you intend to target, so that there is no confusion caused on future.
Usually due to some guidelines that the publications need to follow, such issues may arise. In case of property ads, the larger area or the more popular region mentioned within the ad text is taken into consideration while placing the ad under a specific regional category.

This is cheating. You are just blaming me or publisher for the mistake done by you guys. Email says clearly that ad should go under Marathahahlli then how publisher can decide on this. I should have been informed if it was not published under Marathahahlli. You guys are loosing your business by given such excuse. Pathetic experience would recommend everyone to stay away from this website.

Would recommend people to look for local advertiser for advertisement. I am not satisfied with your answers for this ad. You cannot just say that publisher decides on the location.

I have even complaint on Facebook page which was removed within 3-4 days without any response. What you need to say on that?

@Arul Reddy

Sir, please understand that newspaper such as Times of India and Economic Times process much higher number of advertisements everyday unlike other local newspapers and due to their wide reach across India the rates also higher. We require you to provide us with documents mainly due to the requirement by the publications and since these two newspapers were exceptions to that policy and since you did not have the necessary document, you were requested to book the ad in the above mentioned newspapers. Besides it is mentioned across all the web pages of releaseMyAd that what documents are necessary for which ad category. You can visit our Question and Answer Forum at: http://www.releasemyad.com/forum/general/all/documentation to know about all the ad documents necessary for advertising under different categories.

@Prashant

Sir it often happens that the system takes time to update even though the payment has been cleared. If it shows pending, you will soon get a confirmation for the same as we from our end have received the payment and processed the advertisement.

Yes, they are cheat company. I booked my ad and after that they told me that there was technical glitch and I need to pay more so I paid the amount and afrer that they again asked for more money. They said that I need to publish my address and I need to pay for that as well. They are just cheat company.

Second story that I placed my ad and reliased that I entered wrong email ID and immediately after that I mailed within 2 mins that kindly stop this ad and take correct email ID but they said that no Ad has been sent for publishing . They said we never received any email while I nsent email on 2 different address. They are complete CHEAT AND FRAUD. I will suggest EVERY ONE TO NEVER EVER PLACE YOUR AD ON RELEASEMYAD. They will just eat yout money.

Sir, we apologize for the inconvenience caused to you, please let me know your ad ID so that we can look into the matter in further details. Also please be informed that often the publications demand extra information on certain specific ads as rules are becoming more strict for advertisers to avoid any discrepancy or the probability of any fake information.
Along with this, the rates are often updated by publications without any prior notice in case of certain newspapers. Therefore, if you could provide your ad Id then we will be able to clarify the matter to you in proper details. Besides we are online organisation with tie-ups with more 185 Indian newspapers and are also the authorized online booking agents of a big name such as Times of India and all newspapers under the Times Group. We have more than 1.23 lakh happy customers and have been operating since the year 2009 successfully, therefore it is unlikely that we are trying to cheat you in any way. Please approach our efficient customer care team before complaining on a public forum. It is a request! Thanks

Releasemyad is a 100% fraud agency. I made full payment to book an ad (booking no 1168197) and it did not appear in the paper on the chosen release date. I tried to call multiple times on their customer care numbers. None of them connected. Only to take payment they called but same number now is unreachable.No response to my voice mail either despite it being 24 hours since. There has been no intimation from their side on why the ad was not printed. I want full refund of money or I will take further action.

Very Bad service. I paid for my ad and the ad was never published. On tp of that the call centre employes dont have to courtesy to talk either. They put the call on hold after taking down the ad id (Ad Id: 1203561). after 7-8 minutes the call gets disconnected. This happened with me thrice. There after the call center employes stopped taking the call or talking after receiving the call. Very very unprofessional. I had to call from another number to get to talk to their senior. Only response is we cannot give you refund.
If add is not published, why no refund? Is this how you run a company?

--Harshal K

I am Arun Kumar my add id is 1220067. they have cheated me. they asked me for payment and not only one time they charge me again for add. they were saying it will be published on 5th feb-2016 but they did not and again told me they will do on 8th feb-2016 but they again cheated me. I am asking for my money they are saying you will have to wait for 48 hours. Now I just want to return my money. Kindly return my all money. I don't want to publish my add threw such a FRAUD company.

I had given a good review for this website for the ease of process involved when I booked a classified through them. But here's what has happened. No classified appeared as promised in the website though I paid in full upfront. When I raised a complaint regarding it through the option given on the website, the status changed to 'verification going on'. It has been in that state for over a month and my need with regard to the classified is long gone! Entire money gone down the drain. Don't trust these guys!

Confirmed Ad not released
Beware ! This is a fraud company. Never go for it. I tried to publish my ad# 1223839 thorugh releasemyAd but that never got published. The girl taking complaint call also talks in a rude manner.


I advise never to use this website.

It has been a horrible experience with Release My Ad, I have booked my Ad Ref no. 1247284 on 20th Jun'16 for publication 4+1 times in 42 days. All bookings have been accepted by the system of Release My Ad and payment of Rs. 5154/- have been made by me. Later a representative contacted on my mobile stating that Ad has to be completed in 21 days in place of 42 days. I requested them on phone and through mail that I have booked the Ad considering time factors only. Now, it is not ethical and contract and commitments must be honoured. They refused and cancelled the order with the commitment that refund will be made in one week time.
However, refund did not happen and then I reminded them. They again sent a mail stating that they will take another one week for refund. Still it did not happen. I contacted them again and they said that it will be done on Friday i.e. 8th Jul'16. Again it did not happen.
On 9th Jul’16, I received an email after a lot of follow up that refund has been made to my bank account. They have sent a snap shot, which does not have Bank account number and insisting me to check with the Bank. However, I have checked with my Bank till writing this complaint and they confirmed that no refund has been received from the party. I am asking screen shot of the money transferred having complete details of Bank and account no. where money has been transferred, which they are not sending.
Now, I do not know whether there is intention of refund or not. It is very-very disappointing, unprofessional and unethical from a company like this and doing business for Times group.

Regards
U S Prasad

Today I have initiated an advertisement to do in Hindu. When I searched in hindu for advertiment in Hindu, I found releasemyad.com. I have called [protected]. I have enquired whether it is direct the Hindu or separate company. He said, separate company. Then I have asked, what will be price difference if I do via releasemyad.com or direct hindu. He said, the price will be same. With the trust of the customer care person, I proceeded advertisement and paid. Unfortunately, I found also hindu directly one page after I completed in releasemyadd.com and I entered same message and found price is even less than 50%. I got a shock, why releasemyadd did give wrong information. I consider this is cheating. I have called again and asked them to refund. he saying 25% will be reduced and processing will take 7 days minimum.
My question is, first of all, why they are giving wrong information? 2ndly they taking money within 1 minute via online, but, returning will take 7 working days even after deduction of 25%. Now I feel, majority of people behaving how to take money in a smart way. I am totally disappointed. I will never ever want to visit releasemyad.com in future or recommend to anyone.

Today I have initiated an advertisement to do in Hindu. When I searched in hindu for advertiment in Hindu, I found releasemyad.com. I have called [protected]. I have enquired whether it is direct the Hindu or separate company. He said, separate company. Then I have asked, what will be price difference if I do via releasemyad.com or direct hindu. He said, the price will be same. With the trust of the customer care person, I proceeded advertisement and paid. Unfortunately, I found also hindu directly one page after I completed in releasemyadd.com and I entered same message and found price is even less than 50%. I got a shock, why releasemyadd did give wrong information. I consider this is cheating. I have called again and asked them to refund. he saying 25% will be reduced and processing will take 7 days minimum.
My question is, first of all, why they are giving wrong information? 2ndly they taking money within 1 minute via online, but, returning will take 7 working days even after deduction of 25%. Now I feel, majority of people behaving how to take money in a smart way. I am totally disappointed. I will never ever want to visit releasemyad.com in future or recommend to anyone.

National consumer helpline
Toll free no[protected]
http://nationalconsumerhelpline.in/

These people can solve out the matter and will help to get you compensation also for harassment.

Dear Sir,
Thank you for your query. I would like to particularly highlight that for your instance the Advertisement wasn't scheduled for release on your original chosen date - as the publication did not have matrimonial pages for certain of its smaller editions.

This instance happens on rare occasions of national holidays/ bandhs - where at the last moment because of important local news, the newspaper decides to reduce its classified pages.

Thus as per our policy we requested an alternate date of release - or issue you a full refund . And as you did not want an alternate date, we processed a FULL refund as requested.

We appreciate you using our service and are always available to guide you.

regards,
releaseMyAd Customer Care