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Times Of India Complaints & Reviews

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Updated: Feb 19, 2025

Complaints 2763

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325

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2438

So far, so good. Times Of India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Times Of India will keep up the work and continue to help more customers with their concerns even better 🤝

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Cancellation of Subscription and Refund( TS3002948A)

Wrong selling, fake commitment, fraud

Subscription refund pending since 2 months

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Change of Address

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Unethical and unprofessional behaviour of TOI representative

Change of address not entertained and subscription not refunded

Newspaper delivery pending for more than 1 month

Times Of India reviews & complaints(2763)

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I am a subscriber of TOI newspaper since years. My subscription number is CH[protected]. On 21st January I requested CRM, Chennai to discontinue supply of newspaper at my Chennai address and start delivery at my new address at Coimbatore effective of first February 2025. Though my request was acknowledged promptly, no action was initiated despite my repeated followup on 23.01.25 30.01.25 01.02.25, 02.02.25, 03.02.25, 17.02.25 and 18.02.25...

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Customer ID: CH[protected]
Name: VASANTHADEVI S
Address: NO R-2-9, NATHAPETTAI RAILWAY STATION NEAR, SERENE SHETRA, KANCHIPURAM, LITTLEKANCHIPURAM, Kanchipuram, Kanchipuram, 631501, Tamil Nadu
Mobile: [protected]

Hi! With reference to the above, the Times of India newspaper is not being delivered at the residence since Friday, 19th July, 2024.
Request you to kindly look into it and restore paper...

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Dear team,

Yesterday on, 14th may TOI+ subscription was initiated wrongly.. It was meant for hard copy of yearly subscription of TOI newspaper. Request reversal & withdrawal of TOI + mbership.
Details as below.

Refund amount - Rs. 1399
Transaction ID :- 664363d67df8215588bd7540

Thanks

Sanjeev sinha
Contact no. [protected]...

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Address: Hyderabad

Hi,

I renewed my subscription last month for times of India news paper. I am not getting paper since 10 days. I made first complaint on 3rd April (Complaint no .[protected] and followed by several calls but no use. I think support persons are not capable to resolve or there don’t care customer. I thought Times of India is a reputed organisation.

I am upset with your service so either you escalate the issue to your management or I have to approach Consumer court to get refund my subscription fee.

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I am resident of Bikaner Rajasthan. Gouri news paper agency shivbadi road Bikaner ([protected], [protected]) has charged Rupees 8.25 for a copy where as its mrp is Rupee 5.
I objectioned and his response was, since TOI is not printed in Bikaner so we charge this much, and that too after 40 days of delivery he told me.
Sir news paper is not a commodity that one can buy and later sell it on higher prices to earn profit even at the...

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Hi, there was an article published in Times of India news paper on 21st March 2026 written by Anoothi Vishal.

I need your assistance to understand 2 points regarding the article:
1. There is image in article featuring 'Biryani' whereas 'Gujiyas and Papadi' are mainly cooked and enjoyed. This has been written in the article as well. Can you help me to understand, is it not an attempt to promote certain food only in the...

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Address: H-13 Palm Acres CHS

Dear Sir/Madam,
We had paid the subscription Rs.5099/-for 3yrs with gift of zebronics Head phone.The paper was continue from 10th Jan-24 but gift not come yet.

Serval phone calls to your representative by toll free number. But they did not know about gift. Pls sent the gift to my residence....

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Address: 1403,Stark,Vihang Vewrmont Apartments,Bhaiyanderpada,GB Road,THane

I had paid an amount of Rs.1440 vide subscription No TS3010496 dt[protected] and it was informed that the refund process is already begun.But so far no money is refunded....

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I had been getting matrimonial advertisements for my daughter published in TOI. However, when i made a similar request to Ms. Divya for repeating my daughters matter in TOI 15 Dec by pay an amount of Rs 8800/- for four add in four Sundays. The representative Ms Divya phone No.([protected]) in contact with me on behalf of TOI in her unprofessional behaviour sent me the adv. mater for confirmation on 17th feb. On reading the mater i found it...

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Recently I received messages prompting to renew my subscription for toi newspaper by paying the amount of RS 1, 149/-. When I made the payment, two deductions of RS 1, 149/-, i.e., total RS 2, 298/- got deducted from my account and paid to the account of Bennett Coleman co Ltd. My subscription ID: CH[protected]. Payment date: 05.03.24. Kindly check and refund the excess amount please. Thank you....

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Order no TS3010496

Paid Rs.1440 for 6 months on 27th feb 2024

Delivery not started...

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I am from Sector 82 Noida I am a regular subscriber of toi i paid my yearly full payment also but from january 25th to till date i have not received any of newspaper even single day delivery also not received. I already made many complaints but you are not resolved to deliver my daily paper. I am requesting you kindly look into the issue. My customer id is :DL[protected]...

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I am a regular subscriber for last 4 years for the digital print edition of Times of India.
For last 1 week the reading is blocked by advertisement, despite subscriptions paid twice as directed.
But the blockage remains

I wish to read newpapers viz. Times of India, Economic Times with wealth edition. I donot wish to subscribe any premier news services.

There is a steep rise in periodical subscription...

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For last two months paper getting delivered around 9 am instead of 6:30 AM. I have raised multiple compliant to Times of India about deficiency in services in delivering newspaper by their authorized vendors. There is no action taken or response despite multiple calls and complaint register through emails. Every time when i raise complaint next day I receive notification to complete the feedback without taking any action. Complaints reference...

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I had subscribed for 6 months TOI and ET combo on 01 Jan 24(TS3002948A), the delivery of newspapers was to commence from 04 Jan 24. I had lodged complaints on the customer care Complaint No 01389031 dated 05 Jan 24 and Complaint No 01389992 dated 08 Jan 24.However, till date the newspaper delivery has not started. Being a central Government Officer, I am moving out and had requested for cancellation of my subscription and refund of my amount...

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Address: Plot No 80 A V.G.P.Srinivasa Nagar 1st Street (South) Rajakilpakkam chennai -73

Dear Sir,
[TIMES OF INDIA ],

I hope this letter finds you well. I am writing to bring to your attention an issue I have been facing with the newspaper delivery service. My subscription began on 1/8/2023, and I appreciate the service so far. However, for the past month, I have not received any newspapers.

I understand that unforeseen circumstances can occur, but the consistent non-delivery has become...

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Address: Shashi R Gupta Suscription ID- MU071534318844

I had subscribed to Times of India by payingRs2949.00 for 3 years under scheme that a Zebronics Ear phone will be delivered as Gift to the subscribers of 3 years. Mr Sainath Loke your agent had conveyed the gift details for 2 year and 3 years subscription. on 29.10.2023 I had made the payment on net banking to you.I was told that the gift will be delivered in 30-45 days. When I did not receive the gift I was told by your customer care that...

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Address: The Times Group CRM, The Times of India RMD Department, No.1, OMS Court, Nathamuni Street, Off. GN Chetty Road, T Nagar, Chennai - 600017

I am subscribed to Times Of India for a period of 36 months.
My Customer ID CH[protected]
Subscription Period 16/5/2022 to 15/5/2025

I am Also a yearly subscribed to Economic Times
My Customer ID CH[protected]
Subscription Period 10/6/2023 to 10/6/2024

I have not been receiving news papers for the past 4 days (4th Jan to 8th Jan)

I have mailed the Chennai CRM...

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We have given 2 cheques for 2 no's combo subscription on Aug23. But it complimentary 2 no's double bed sheets yet not delivered....

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I subscribed the epaper on 14/11/2023 and deposited the amount as asked.. Immediately I saw that they want another amount of $15.00 to upgrade it . I didn’t want to upgrade and immediately I unsubscribed and requested to refund the amount $ 34.99 . The company did not resolve hence I lodged a complaint against Times of India thru you on Dt 20/11/2023 expecting an early response.
Please see to it to resolve soon.
Virendra Kumar...

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