Reliance WiMAX Connection — Reliance WiMAX Connection not provided but bill delivered monthly

First of all I would like to thank you guys for the wonderful work you are doing.

I had applied for a Reliance WiMAX connection on 2nd of September, 2008. The reliance technician (Mr. GOWDA) has come to my home on 14th of September, 2008 at around 1 pm (approx.) for installing the WiMAX antenna and for enabling the internet services. But, unfortunately, there was a power cut; the technician has installed the antenna and told me confidently that the internet services would be enabled once the power comes back; and if in case there are any issues he asked me to contact him. So, believing his word, I have signed the connection confirmation form. He gave me the user ID and password and taught me the connection procedure and went away.

When the power has come back, the internet services were not enabled and I called him on his mobile phone. His rely was that he will come back and rectify the issue the very next day. But, he did not make an appearance for the next 3 days, when I tried reaching him this time, he was not picking up the call. I continuously tried calling for more than 15 times, then finally his friend picked up the call and told me that he’s is busy at that time. When I tried him again, he has asked me to register a complaint in the customer care.

I called up the customer care numerous number of times for help; they did not consider this issue with great regards, rather they kept on postponing the issue for several days. When one month elapsed (on 13th November, 2008), I got a message from the customer care with the following text:

“Greetings from reliance Your Wimax bill for BAN – [protected] of Rs.1221.7 is due today. Pls ignore if already Paid”

I immediately approached the customer care, they have registered a complaint and did not provide me the complaint number. When the issue was not sorted out, I approached them again after a week; this time they have registered for a fresh complaint. Please note that this time also they did not provide me the complaint number. Out of frustration, I asked them to take back the connection and to refund back the Rs.500 amount that I have submitted while registration. The customer care executive told me that the registration fees will not be refunded and asked me to keep patience. Now, on 27th of November, 2008 I got another message informing me that my due bill amount is Rs.2374.72. Almost everyday I get a call from the customer care asking me to make the bill payment, And everyday I refer them to the same issue; but the issue is not yet sorted out.

I would be hugely grateful to you if you guys could look into this issue

I have all the messages that I have received from the customer care for reference. Also, you can check my account usage for BAN No: [protected]. I’m damn sure that it would be NIL unless there is any discrepancy.

Thanking you and seeking for your kind support,
Rahamath.