[Resolved]  Royal Cruiser — Unethical business practice

Address: West Bengal

Recently we bought tickets from Durgapur to Karunamoyee (Calcutta) on Royal Cruiser. The fares were expensive at around Rs. 280 per person one-way. We boarded the bus from City Center at Durgapur and when we were boarding, the staff separated the passengers based on the destination.

Unfortunately, the bus reached Esplanade in Calcutta and the driver got out of the bus. When some passengers including us complained that we had bought tickets to Karunamoyee and expected the bus to take us there, the driver rudely told us that the bus is not moving anywhere. He has instructions to drive to Esplanade and not to Karunamoyee. It is now upto the passengers on how to reach Karnunamoyee.

This is a typical case of most unethical business conduct where the owners take customers for granted and can get away with anything. There is utter disregard to prior contractual commitments. On further inquiry, we were told by the local taxi operators that is a standard practice of Royal Cruiser, where they sell tickets to Karunamoyee at a higher price and leave the passengers at Esplanade. Since there is no formal method of complaining to the management, who are a bunch of hooligans operating with political clout to defend their crime, I want to make sure that future passengers are aware of this issue. All I hope is that the company deliver what it promises.