Safari — Cheated

Address: Lucknow, Uttar Pradesh

March 22, 2011


TATA MOTORS Customer Relations Department

Dear TATA

I own a new Safari. Actually, most of it is new. In two months, I’ve had Problems with A/c Fan, Central Lock, and Battery connector, Power windows because of faulty parts and second-rate engineering and inferior workmanship. Am I exaggerating? I wish I were. The fact is that I’ve had several mechanics and dealers literally laugh at me for buying this Safari. “You should have got it assembled!” they say. I don’t think that’s funny. Do you think it’s funny? I don’t think it’s funny. Mechanics are generally not funny people.

In one month alone I spent over 4000 trying to fix stupid problems on this car, not including some expenses that you paid for! Its disaster to you when you buy a new vehicle with all these things not working the battery problem will leave your vehicle standing on the highway in middle of nowhere and you have to to keep guessing what this new wire must have caused .

. It’s quite remarkable. The only thing that works well is the “check engine” light. It’s on most of the time: bright, yellow and warm. It lights up the whole cabin at night, advertising to passengers what a fine machine I drive.

The dent at the back door the space ...it was a manufacturing defect most of them were mended in two months when my car met with an accident.

The voice from the Stepney or the door on the first drive was disgusting .one buys a new car not to visit workshop or mechanics but to drive.

I myself fitted some thermo cols to stop that noise that means a manufacturing defect again.
In your service canter people says this will be there with every Safari.

Are these reasons enough to replace the two weeks old car with new one …?

Bad Luck of me the car met with an accident it toppled thrice causing severe damage to driver and the body itself.

I thought TATA the Indian brand will understand me and help get my car replaced at reasonable price .though I had a prompted response from your Luck now and Moradabad Dealers and even the insurance guy over Moradabad but since the claim was high the Retinol Office guy came and said since engine is ok it cannot be replace.

But the body will.
Whether my car will be as good as new after replacement?
Hope you guys understand and take up the matter with insurance guys.

Kindly get my vehicle replaced at the earliest. I owe an India and planning to buy a manse too.

IF Trust matters ……………..?

The service is delayed it’s taking much longer time. The safari is parked in dalai service station Moradabad.
Reg num. is UP-32-DM-0757


I look forward to your enthusiastic and prompt response. Since I didn’t get one last time from you ninnies, I’m also sending this letter to a few other people, just to see if they might care more. I’ve got nothing to lose and nothing better to do, since I don’t have a car to get out.

Sincerely,

Krishna Kant Rai.
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