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Totally agree with you. Iam facing the same problem. The after sales service is the worst I ever experienced.
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Completely agree with you. I had bought a premium Samsonite bag which i thought would last me at least till the warranty period ended. But in two years the zipper went bad and i sent it for repairing. After few weeks I got a call saying that the zipper is not repairable and that they will replace the bag. When i went to the store, they said they will only replace the amount of the MRP of the bag that i had purchased 2 yrs ago. Obviously in 2 yrs the price on the bag had gone higher. How can they expect me to pay the difference in the amount(which is a huge amount) since this is a premium bag. What is the point of the warranty then? I paid a premium price for the bag because it had a warranty. If i knew the bag would only last me 2 yrs I would have rather purchased a cheap unbranded bag which, used it for 2 yrs and threw it on breaking down. What was the point of getting an expensive bag?
My suitcase has manufacturing defect. When I sent it to the service centre they refuse to honour the warranty claiming that it is cut. Needless to say, it is a clear case of manufacturing defect. The company has tried to stitch the suitcase with minimum fabric and the stitches have been put at the end of the fabric resulting in tearing of the fabric from the stitches. While any lay man can easily point out to the manufacturing defect the service staff in Delhi is adamant and arrogant in claiming that it is a cut.
All my pleas to bring to his attention the cloth pulling off from the stitches has fallen in deaf ears,
The company's claim of a three year warranty is a total farce.
All my pleas to bring to his attention the cloth pulling off from the stitches has fallen in deaf ears,
The company's claim of a three year warranty is a total farce.
Sent my leather bag for repair but not only I didn't get any respond from them after 3-4 days as promised. Multiple calls to the service center simply go unanswered. Such a mess right now and have to go down personally to ask what is going on with my bag! There is absolutely no way I will get a Samsonite again. The service center in Samsonite Singapore is completely out of order. To anyone who is reading this, I strongly suggest you avoid Samsonite at all cost.
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