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Samsonite India Complaints & Reviews

www.samsoniteindia.com

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Updated: Apr 17, 2024

Complaints 140

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23

Unresolved

117

So far, so good. Samsonite India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Samsonite India will keep up the work and continue to help more customers with their concerns even better 🤝

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Samsonite India reviews & complaints(140)

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Urgent: Samsonite Product Issue Despite 10-Year Warranty
I'm writing to bring to your attention an issue with my Samsonite product, which is covered under your 10-year warranty.

Despite minimal use, my Samsonite bag has sustained damage that, in my opinion, should not have occurred so soon. As a loyal customer who values the quality and durability promised by Samsonite, I'm disappointed by this experience.
br...

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Address: 79MBSC, UPLONA, Baramulla (J&K) PIN code 193103

My Samsonite trolley bag’s wheel is not working it is under warranty...

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Hello,
I purchased the product mentioned above (Offline) saying this is for my girlfriend and I will need to return if she does not like it. I then tried to return it in store, in original condition within a week (From where i bought it) and they refused to take it back. On the Terms and conditions online it says a product can be returned if the customer is unhappy. Paying such high prices for a backpack and getting such terrible...

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Mobile [protected]...

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I am regular user of Samsonite luggage,
Purchased this Suitcase in 2018, used only 3-4 times during my recent air travel post COVID time, developed crack which is unexpected,
Appears material defective....

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Address: Flat # 3104,10th Floor, Tower 3, Prestige Song of the South, Begur Road, Yelanahalli, Bengaluru 560068

I purchased a Samsonite Business Spectrolite 2.0 on July 14th, 2019 in Bangalore. After using it for just a year, I started to see the quality of the bag. Threads and material started coming off.
I really didn't expect this kind of quality from Samsonite after paying 10K for this bag.
I really need a replacement for this bag as I have hardly used it as a COVID hit for almost 2 and a half years.
I tried calling customer...

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Address: Jogeshwari east

Hi what is the capital bag on third of November 21 after occasional I’m normally use the handle of the bag is completely worn out request you to please Replace or do the need full...

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Address: Telephone Shopee Purva plaza Sadashiv Peth Pune 411030

IMEI NO [protected]
Purchased phone from Telephone Shopee Pune Address is Sadashiv Peth Pune 411030
Pan No AAEFT4474H ON 7TH August 2022

While purchasing shopkeeper not informed about battery charging Time

Its taking almost more than 3 hrs for charging

I immediately approached Telephone Shoppe regarding same as they have not informed me the same
How can we wait 3 hrs for...

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I bought an American tourister brand “Kamiliant” bag (owned by Samsonite) from D-mart on Dec-21 which is having global warranty of 3 years. Now the bag’s handle has become dis-functional can’t go up or down so I went to their store in DLF Mall of India, Noida for replacement of part under warranty on 4th July’2022 but since then I haven’t heard from them as to when do I get this replacement or service done. I called store twice...

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I have placed two complaints already on this website. Regarding a bag that i purchased on 16th June 2022 and they sold me an old stock of 2019 and now th bag is tearing off without using it much.

I AM UPSET WITH SAMSONITE AND THIS PLATFORM AS NEITHER OF THEM IS CONCERNED ABOUT THE CONSUMERS.
SAMSONITE DOESNT HAVE A FUNCTIONAL CUSTOMER CARE NUMBER AND THAT CLEARLY SHOWS HOW MUCH OF RESPONSIBILITY THEY HOLD TOWARDS THEIR...

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Address: Samsonite, mantri square mall, bangalore

This FRAUD COMPANY American tourister by Samsonite SOLD ME A 2019 MANUFACTURED BAG AND JUST 25 DAYS INTO THE USAGE FOR NOT MORE THAN 3 -4 TIMES, THE BAG IS TEARING OFF ITSELF COZ OF THE OLD MATERIAL USED. The images clearly show the lines and the holes. Just like old sarees when the material is old it forms holes and tears that's exactly the case. I see that this platform hasn't taken my case seriously yet as this is the 2nd time i am complaining....

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I bought AMERICAN TOURISTER (Samsonite) company's bag. I must say they TURNED TO BE THE WORST AND NEED AN AWARD IN CHEATING AND MISLEADING CONSUMERS.

1. They sold me a bag manufactured 3 yrs ago ( 2019 manufacturing).

2. I purchased the bag just on 16th of JUNE 2022 (just been 20 days now) and haven't used it except twice. The bag has deleveloped a HOLES in multiple places and the paint is gone too....

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Address: B-30 sector 26 noida

My product is under warranty and the wheels and zips have worn out...

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I am a loyal Samsonite customer. I had purchased 5 samsonite trolley suitcases from Bagzone, Abids, Hyderabad on
17th december 2019, amounting to Rs. 70, 000.

The purchased luggage is still under GLOBAL LIMITED WARRANTY.
I had couriered one of the bags to Pune via Tirupati couriers, Hyderabad, in May 2022.
But unfortunately, the bag was damaged in transit. one of its side edge and wheels were damaged.br...

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I had ordered a Samsonite bag from their official site with CCAVENUE reference number[protected] and Order#SS00084908 on the[protected].
Attaching a screenshot of the confirmation. Have got no response to my emails or calls. Pathetic service by Samsonite team....

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Website: samsonite.in

I had purchased a backpack from samsonite website and cancelled it within a few hours. It's been 15 days and I am still waiting for a response for my dozens of emails written to samsonite let alone my refund. It is just horrible. I tried calling their mumbai office and nobody is picking calls. Is this a scam or what?...

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I bought a new kamillant suitcase
The number lock is jammed not able to change its number...

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I had purchased Samsung Galaxy S22 ultra phone from Samsung Shop app. I had placed order on 22 February 2022 and i got the delivery on 7th March 2022 after 2 days o[censored]se i found that the phone has defects that are battery draining very quickly and auto touch happening, thus i approached samsung service center and i followed all processes but still they are saying phone is like that only its normal. I have video proofs of defect found but...

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Address: Ahmedabad

Please let me know why the delivery is so poor since we have ordered on 16 Feb 2022
Today is 8 March 2022 still not Received the bag . now I have lost my patience Enough is enough I have to request for return ASAP and want my refund immediately.
ORDER No .SS00068576
Tracking No .[protected]
Samsonite Cabin bag
Kenning spinner 55/20 Blue

My Contact detail is
M. [protected] br...

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Address: 65, Utkarsh Vihar Colony, Khajrana Main Road, near little flower school Indore -452018

The wheel of the bag is broken and the service person says it's mishandling. How can this be mishandling. Its in warranty. Please repair the bag or replace it....

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