Comments
We have become a victim of Business tactics and builder cheating that the Real estate builders like Supertech has using for trapping the novice consumers and exploiting them in the desire of home. The real facts are as follows:-
1. We have booked a flat no. 205 in CS10, project Capetown at Noida Sec 74 thru a broker name Marketing times Realty Sector 2 Noida but show off their presence as underwriter of the Supertech to consumers. The Broker team leader was a novice person who doesn't disclose all the hidden facts to us and in faith booked a flat of Supertech. The Broker first said that you can pay the initial booking amount and after that the 30% demand may come after booking of the flat and the rest of the amount you will have to pay at the time of possession. The Broker also not told that the all three applicants in the attached booking form must have to be in blood relation for getting loan sanction on the booked flat. The Broker also not told that if the demand may come to you and if you not pay that demand on time then the 24% interest will be applicable and charge by the Builder. The Broker also not told us that after booking if you want to cancel the flat then the builder may deduct 15 from the total amount we have paid o the builder.
2. We have signed the booking form on the broker faith that he was saying right to us. The booking form in the first page or on the front page doesn't contains the terms and conditions in bold noticeable characters and neither the broker may assist and indicate the consumers to read & explain the Terms and conditions intentional put in the middle of the booking form write in small context and in concise and neither nor the broker insist to read about and explain the first the term and conditions.
3. After the 60 days of booking we get 70% Demand which is Rs 35 Lakhs. We shocked that in short time how the demand may rise. The builder told us that he erect only pillars upto 7th floor so the demand comes 70 % while floor is not furnished. We request the builder that we have no idea that you demand in such an unlawful way although no work of our floor has completed till yet. The Builder also said that if not paid 24 % interest you have to bear. We said he Broker have not told about this interest thing. So kindly cancel our flat and may return our initial booking amount which we paid at the time of booking. The Builder said that they will deduct 15 % from our amount which we have paid in this booked flat. We said we have no idea about it that after cancel of the booking the builder may deduct this amount in an unlawful way. The Broker also not told that in cancelation you will get your amount deducted. The Builder said that you have signed terms and conditions we said that your terms and conditions are in the middle of the form and the broker will turn the page himself and neglect the part of the terms and conditions to observe. We said the booking form is a temporary form not any authentication & validity in the eyes of law because anything done has to done on the registered proper document thru Registrar.
4. We after that meet four directors of the supertech one by one who said that they have a policy made for their personal unjust enrichment and unlawful purpose for the welfare & demands of the company staff and the chairman and directors of the company who get all the expenses deduct from the consumer who trapped accidentally in supertech. We said that how you can charge 24% Interest although we are not using your living services of flat accessing neither nor any personal debt we have taken from you. We also try to meet R.K Arora chairman of Supertech but his secretary & security had stopped us for going to meet the chairman of supertech and leave the other supertech employees to look this matter. All the employees of supertech are so rough, shrewd, self indulgent and working only for the welfare of the Superetch Chairman and have no sympathy & human morality to the consumers and clients. We said that kindly refund our Rs 3 Lakhs as we actually paid at the time of booking but the supertech employee are adamant that they will deduct 15% i.e forty five thousand and the rest of the money will be return in 4-6 months timeframe . What this type of crooked activities the supertech may using for harming consumers who trapped by the Brokers whom the Supertech have given full rights to sell their flats on commission basis. The Supreme Court also made guidelines for the builder that no charge has to be taken by the builder of Car parking but the builders also charging Car parking into their additional charges rate with the flat BSP Cost.
Now! We are writing to You to display again and again how the Builder like Supertech & their underwriters have looting the consumers and using their business tactics in the curtain of the Company and offices and drafting the booking form in a illusion way putting terms and conditions on page 3 or page 4 in minute font instead on first page . We want our paid amount Rs 3.0 Lakhs in full without any cutting as I am a only lady without any job support, without any husband support and alone and think to but a flat in Delhi with my hard earned money thru private teaching. I have paid the check by myself and now round and round day to day accesign the supertech office in sector 58 from Muzaffarnagar daily in the hope that I will get my full amount Rs 3.0 lakhs in one single day.
Kindly see all the documents attached with this letter.
FROM :-
From:-
Miss Aparana Goel,
210 South Civil Lines, Bulletin Colony,
Near Jhansi Ki Rani,
Muzaffarnagar -251001, U.P
MB:- [protected], [protected].
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1. We have booked a flat no. 205 in CS10, project Capetown at Noida Sec 74 thru a broker name Marketing times Realty Sector 2 Noida but show off their presence as underwriter of the Supertech to consumers. The Broker team leader was a novice person who doesn't disclose all the hidden facts to us and in faith booked a flat of Supertech. The Broker first said that you can pay the initial booking amount and after that the 30% demand may come after booking of the flat and the rest of the amount you will have to pay at the time of possession. The Broker also not told that the all three applicants in the attached booking form must have to be in blood relation for getting loan sanction on the booked flat. The Broker also not told that if the demand may come to you and if you not pay that demand on time then the 24% interest will be applicable and charge by the Builder. The Broker also not told us that after booking if you want to cancel the flat then the builder may deduct 15 from the total amount we have paid o the builder.
2. We have signed the booking form on the broker faith that he was saying right to us. The booking form in the first page or on the front page doesn't contains the terms and conditions in bold noticeable characters and neither the broker may assist and indicate the consumers to read & explain the Terms and conditions intentional put in the middle of the booking form write in small context and in concise and neither nor the broker insist to read about and explain the first the term and conditions.
3. After the 60 days of booking we get 70% Demand which is Rs 35 Lakhs. We shocked that in short time how the demand may rise. The builder told us that he erect only pillars upto 7th floor so the demand comes 70 % while floor is not furnished. We request the builder that we have no idea that you demand in such an unlawful way although no work of our floor has completed till yet. The Builder also said that if not paid 24 % interest you have to bear. We said he Broker have not told about this interest thing. So kindly cancel our flat and may return our initial booking amount which we paid at the time of booking. The Builder said that they will deduct 15 % from our amount which we have paid in this booked flat. We said we have no idea about it that after cancel of the booking the builder may deduct this amount in an unlawful way. The Broker also not told that in cancelation you will get your amount deducted. The Builder said that you have signed terms and conditions we said that your terms and conditions are in the middle of the form and the broker will turn the page himself and neglect the part of the terms and conditions to observe. We said the booking form is a temporary form not any authentication & validity in the eyes of law because anything done has to done on the registered proper document thru Registrar.
4. We after that meet four directors of the supertech one by one who said that they have a policy made for their personal unjust enrichment and unlawful purpose for the welfare & demands of the company staff and the chairman and directors of the company who get all the expenses deduct from the consumer who trapped accidentally in supertech. We said that how you can charge 24% Interest although we are not using your living services of flat accessing neither nor any personal debt we have taken from you. We also try to meet R.K Arora chairman of Supertech but his secretary & security had stopped us for going to meet the chairman of supertech and leave the other supertech employees to look this matter. All the employees of supertech are so rough, shrewd, self indulgent and working only for the welfare of the Superetch Chairman and have no sympathy & human morality to the consumers and clients. We said that kindly refund our Rs 3 Lakhs as we actually paid at the time of booking but the supertech employee are adamant that they will deduct 15% i.e forty five thousand and the rest of the money will be return in 4-6 months timeframe . What this type of crooked activities the supertech may using for harming consumers who trapped by the Brokers whom the Supertech have given full rights to sell their flats on commission basis. The Supreme Court also made guidelines for the builder that no charge has to be taken by the builder of Car parking but the builders also charging Car parking into their additional charges rate with the flat BSP Cost.
Now! We are writing to You to display again and again how the Builder like Supertech & their underwriters have looting the consumers and using their business tactics in the curtain of the Company and offices and drafting the booking form in a illusion way putting terms and conditions on page 3 or page 4 in minute font instead on first page . We want our paid amount Rs 3.0 Lakhs in full without any cutting as I am a only lady without any job support, without any husband support and alone and think to but a flat in Delhi with my hard earned money thru private teaching. I have paid the check by myself and now round and round day to day accesign the supertech office in sector 58 from Muzaffarnagar daily in the hope that I will get my full amount Rs 3.0 lakhs in one single day.
Kindly see all the documents attached with this letter.
FROM :-
From:-
Miss Aparana Goel,
210 South Civil Lines, Bulletin Colony,
Near Jhansi Ki Rani,
Muzaffarnagar -251001, U.P
MB:- [protected], [protected].
From Supertech Limited
Dear KK Agarwal Advocate
The booking has been done and the booking form signed and duly accepted by all the applicants including miss Aparana Goel. Miss Aparana Goel made booking amount through 2 cheques of which one got dishonoured.Upon request of Miss Aparana Goel, resolution has been offered even when complete booking amount has not been received from her. Further still if miss Aparana Goel seeks refund the same will be dealt with as per company policy duly accepted by her. In case payment is continued then currently interest on over due amount if any will be levied. No deficiency in service rendered by Supertech limited.
We have done our best within the framework of the organization to help and close the issue amicably .
Regards
Team CRM
Dear KK Agarwal Advocate
The booking has been done and the booking form signed and duly accepted by all the applicants including miss Aparana Goel. Miss Aparana Goel made booking amount through 2 cheques of which one got dishonoured.Upon request of Miss Aparana Goel, resolution has been offered even when complete booking amount has not been received from her. Further still if miss Aparana Goel seeks refund the same will be dealt with as per company policy duly accepted by her. In case payment is continued then currently interest on over due amount if any will be levied. No deficiency in service rendered by Supertech limited.
We have done our best within the framework of the organization to help and close the issue amicably .
Regards
Team CRM
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Supertech House, B 28-29, Sec-58, Noida, Uttar Pradesh, India - 201307
Dear Shilpa
We don’t agree with your above mentioned statement as at the time of booking all charges, terms and conditions were conveyed to you and same was being agreed by you as well.
Delivering flats on time is prime concern for us, we always deliver the project basis terms and conditions which are agreed by the customers too. If in case any project gets delay due to any other unforeseen circumstances we try our best to take a proper solution. The best example is Noida Extension, in this turbulent time wherein whole Noida Extension is on hold, we have supported our customers shifting them to a new and safe units.
Our all practices are transparent and in compliance of government/legal norms. Any verbal discussions are not commitments. Our commitments are mentioned in our respective Brochures and we deliver the same and in case of any differences due to technical or adverse reason we provide the best alternatives to all our clientele.
Still if any of you have any specific grievance please come forward and discuss.
Hereby we appeal to all concerned who seek resolution to contact us on our official mail ID ie. [protected]@supertechlimited.com wherein we respond to our all customer’s query or else you can call also on our toll free no. [protected] or[protected] to help resolve any issue (for future references).
Thanks & Regards,
Team CRM