[Resolved] Tata Sky / Set Top Box — Faulty Set Top box in a new connection

parve66

from Chandigarh, Chandigarh

Address:

Punjab

Reminder-1

From: "parveen goyal" <[protected]@rediffmail.com>
Sent: Mon, 12 Mar 2012 22:33:24
To: "help " <[protected]@tatasky.com>
Cc: "parveen_goyal03 " <[protected]@rediffmail.com>
Subject: Fw: Malfunctioning of Set Top Box in new connection

Dear Sir,

This has ref. to thr trailing mail and yr subsequent call from yr tel no.[protected] on 10.03.12 where you had commited to send a good engineer along with a new set top box as replacement of the faulty one.

Today one yr technicians visited my residence and replaced the faluty set top bix with an old model/ugly looking repaired set top box with a promise that he has to execute the orders of his service centre and the new set top box shall be replaced as & when it's received from the company.

When I reached home in the evening I was very much disappointed to see the old model repaired set top box.

In fact today itself I got installed one more new connection of Tata Sky as replacement of Dish TV in my friend's house whose cell no. is [protected] registered in yr records.

Finally I wish to clarify you that in no case I am going to accept this older set to box.I want to have a new set top box only otherwise I shall be constrained to follow the legal procedure for the same.

Yr guys are very smart;immediately after installing the older box I got a message from yr call centre informing me closure of the complaint where as you had committed over tel on 10.03.12 to provide a new set top box.

Kindly do the needful ASAP for providing a sealed new Set top box and me from further mental stress.

Regards

Parveen Goyal
[protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

T.Krishnamohan

from Kamareddi, Telangana

TataSky — Useless packages

My Subscriber ID No.[protected]. I live in Hyderabad capital of Andhrapradesh. I subscribed for South Starter pack. But Iam not getting all Telugu channels being a resindent of a Telugu State. It is rediculous to avoid some telugu channels in the name of packages. The name South Starter makes the customers that it will provide with all languages of South India. Even a cable operator is providing almost all channels for just Rs.150. But these people luring the people with some channel names and throwing all language channels which we cannot understand.

swapnendu sekhar ghosh

from Jorhat, Assam

Tata Sky — mal functioning of set top box useless packages

no 1
i d [protected] dated 16 05 08
set top box erratic since it was on at 6 am
16 minutes talk with call centre [protected] a std call number
after a useless procedure a complaint entered no 1-[protected]
local staff sent
did some thing with the box and got a form signed saying the set top box was heated and it has been corrected
i was not satisfied and let them known my apprehention of the box having similar problem
in 1/2 hr time again same thing happened
local contact has been informed but now he gives 2to 3 hr time to check it again
in the morning i told to person at call centre at hyderabad that the box semms require to be changed
i am waiting for the local person to come again
no 2
packages are un sceintific and useless
tata sky always ask for add on packages
even after annual sub accounts status goes blanc and uninformative
dr s s ghosh

shravan bishnoy

from Sikar, Rajasthan

my sbscribe id [protected] ilive in raj.isbscribed for super hit pack.unsbscribe for familypack.all chanlls for just rs.99

BADAVATH BHASKAR

from Mumbai, Maharashtra

my IDN:[protected]
RMN N:[protected]
please canected this chennas "Zmusic, "B4umusic, "Maamusic, "[censored]HARA, "VISSA., "Z24News, "Zclasic, "Zaxtion, "B4Umoves, ""Pleymusic, "ETC, "Indiamusic"", MORE...
MOUSTIN;FMCHANNES
PLEASE CANECTED
"OR"tollfreno

Lalit Powar

from Bengaluru, Karnataka

You can address your complaint to tata sky’s official handle @tatasky. They will help you out and replace your refurbished set top box with a new set top box . I once faced an issue where I paid for the package amount but my account was de-activated. I tweeted regarding this complaint and tata sky immediately responded to my tweet. All I had to do is submit my subscriber ID. The customer service team instantly gave a callback and my account was activated. I suggest you too should provide your subscriber ID either here or tweet regarding your issue with this complaint link. I am sure they will look into your matter and arrange for a new set top box.