[Resolved]  Times Of India, Chennai Office — Non Delivery of newspaper at my new address

I have been suffering at the hands of pathetic and unprofessional CRM of TOI. Despite repeted mails and reolephone callas I am still to get my first copy of daily edition of TOI for over a month now after changing my accomodation 1 month agao. heres th edetailed e mail conversation :


from Surendra <[protected]@gmail.com>
to crm.[protected]@timesgroup.com
date Fri, Oct 30, 2009 at 9:22 PM
subject Change of address for newspaper delivery
mailed-by gmail.com

hide details Oct 30

Dear sir
My subscriber no is 25171989.
I have shifted my residence one week back and also informed over phone to the helpline no. But i am yet to get the newspaper at my new residence. Kindly note that i have changed my mobile no. Th enew numbers are [protected] and [protected].
My new address is


Surendra sharma
Z-4-38, Madras Avenue,
IIT Madras
Chennai - 600 036


it is requested that delivery of newspaper to my new address may be ensured at the earliest.
--
With Warm regards

Surendra Sharma




Surendra <[protected]@gmail.com>
to crm.[protected]@timesgroup.com
date Sun, Nov 1, 2009 at 10:56 AM
subject Fwd: Change of address for newspaper delivery
mailed-by gmail.com

hide details Nov 1

Refre to my mail sent on[protected]appended below)

I am yet to get an acknowledgement from your side about change of my address. I also called up the help-desk number later for the same matter and the person asked me to send a mail which i had already done.

it is requested that matter may be looked in at th eearliest and newspaper supply to my new address may be resumed at the earliest.

Thanxa lot.
- Show quoted text -


[protected] Forwarded message[protected]
From: Surendra <[protected]@gmail.com>
Date: Fri, Oct 30, 2009 at 9:22 PM
Subject: Change of address for newspaper delivery
To: crm.[protected]@timesgroup.com


Dear sir
My subscriber no is 25171989.
I have shifted my residence one week back and also informed over phone to the helpline no. But i am yet to get the newspaper at my new residence. Kindly note that i have changed my mobile no. Th enew numbers are [protected] and [protected].
My new address is


Surendra sharma
Z-4-38, Madras Avenue,
IIT Madras
Chennai - 600 036


it is requested that delivery of newspaper to my new address may be ensured at the earliest.
--
With Warm regards

Surendra Sharma
M Tech II year
Dept Of Computer Sci & Engg.
IIT Madras, Chennai


Tamso Ma jyotirgamay



--
With Warm regards

Surendra Sharma


from crm.chennai <crm.[protected]@timesgroup.com>
to Surendra <[protected]@gmail.com>
date Sun, Nov 1, 2009 at 12:17 PM
subject Re: Change of address for newspaper delivery
mailed-by timesgroup.com

hide details Nov 1

Dear Sir,

We have taken note of your change of address for the supply of TOI and we will arrange the delivery of copies accordingly.

Assuring the best of our services at all times.

Regards,
CRM TEAM.
The Times of India,
Chennai.

from Surendra <[protected]@gmail.com>
to "crm.chennai" <crm.[protected]@timesgroup.com>
date Wed, Nov 4, 2009 at 9:29 PM
subject Re: Change of address for newspaper delivery
mailed-by gmail.com

hide details Nov 4

Dear sir, this is reminder yet again ... i am still not receiving newspaper at my new address even after informing almost over 2 - weeks now. pse do the needful ASAP.
- Show quoted text -


On Sun, Nov 1, 2009 at 12:17 PM, crm.chennai <crm.[protected]@timesgroup.com> wrote:

Dear Sir,

We have taken note of your change of address for the supply of TOI and we will arrange the delivery of copies accordingly.

Assuring the best of our services at all times.

Regards,
CRM TEAM.
The Times of India,
Chennai.


Surendra ([protected]@gmail.com) wrote*:
>
>Dear sir
> My subscriber no is 25171989.
>I have shifted my residence one week back and also informed over phone to
>the helpline no. But i am yet to get the newspaper at my new residence.
>Kindly note that i have changed my mobile no. Th enew numbers are [protected]
>and [protected].
>My new address is
>
>
>Surendra sharma
>Z-4-38, Madras Avenue,
>IIT Madras
>Chennai - 600 036
>
>
>it is requested that delivery of newspaper to my new address may be ensured
>at the earliest.
>--
> With Warm regards
>
> Surendra Sharma
> M Tech II year
> Dept Of Computer Sci & Engg.
> IIT Madras, Chennai
>
>
>Tamso Ma jyotirgamay
>


Disclaimer :-
The information in this e-mail and any attachments is confidential and may be
legally privileged. It is intended solely for the addressee or addressees. If you are
not an intended recipient, please delete the message and any attachments and
notify the sender of misdelivery. Any use or disclosure of the contents of either is
unauthorised and may be unlawful. All liability for viruses is excluded to the fullest
extent permitted by law. Any views expressed in this message are those of the
individual sender, except where the sender states them, with requisite authority, to
be those of the specific TIMES GROUP company.




--
With Warm regards

Surendra Sharma

from crm.chennai <crm.[protected]@timesgroup.com>
to Surendra <[protected]@gmail.com>
date Thu, Nov 5, 2009 at 3:09 PM
subject Re: Change of address for newspaper delivery
mailed-by timesgroup.com

hide details Nov 5

Dear Sir,

We have taken note of your complaint regarding the supply of TOI to your address. We will resolve it within 48 hrs from the time you receive this mail.

from Surendra <[protected]@gmail.com>
to "crm.chennai" <crm.[protected]@timesgroup.com>
date Tue, Nov 10, 2009 at 11:17 AM
subject Re: Change of address for newspaper delivery
mailed-by gmail.com

hide details Nov 10

It is with a lot of inconvenience and despair that i m forced to remind you of the request for change of newspaper delivery address. The siad request has not been affected and there is no newspaper delivery to my new address since over two weeks now. It is therefore absulute pain to remind you time and again... Kindly look into it asap.
- Show quoted text -


On Thu, Nov 5, 2009 at 3:09 PM, crm.chennai <crm.[protected]@timesgroup.com> wrote:

Dear Sir,

We have taken note of your complaint regarding the supply of TOI to your address. We will resolve it within 48 hrs from the time you receive this mail.

Assuring the best of our services at all times.

Regards,
CRM TEAM.
The Times of India,
Chennai.


Surendra ([protected]@gmail.com) wrote*:
>
>Dear sir, this is reminder yet again ... i am still not receiving newspaper
>at my new address even after informing almost over 2 - weeks now. pse do the
>needful ASAP.
>
>On Sun, Nov 1, 2009 at 12:17 PM, crm.chennai <crm.[protected]@timesgroup.com>wrote:
>
>> Dear Sir,
>>
>> We have taken note of your change of address for the supply of TOI and we
>> will arrange the delivery of copies accordingly.
>>
>> Assuring the best of our services at all times.
>>
>> Regards,
>> CRM TEAM.
>> The Times of India,
>> Chennai.
>>
>>
>> Surendra ([protected]@gmail.com) wrote*:
>> >
>> >Dear sir
>> > My subscriber no is 25171989.
>> >I have shifted my residence one week back and also informed over phone to
>> >the helpline no. But i am yet to get the newspaper at my new residence.
>> >Kindly note that i have changed my mobile no. Th enew numbers are
>> [protected]
>> >and [protected].
>> >My new address is
>> >
>> >
>> >Surendra sharma
>> >Z-4-38, Madras Avenue,
>> >IIT Madras
>> >Chennai - 600 036
>> >
>> >
>> >it is requested that delivery of newspaper to my new address may be
>> ensured
>> >at the earliest.
>> >--
>> > With Warm regards
>> >
>> > Surendra Sharma
>> > M Tech II year
>> > Dept Of Computer Sci & Engg.
>> > IIT Madras, Chennai
>> >
>> >
>> >Tamso Ma jyotirgamay
>> >
>>
>>
>> Disclaimer :-
>> The information in this e-mail and any attachments is confidential and may
>> be
>> legally privileged. It is intended solely for the addressee or addressees.
>> If you are
>> not an intended recipient, please delete the message and any attachments
>> and
>> notify the sender of misdelivery. Any use or disclosure of the contents of
>> either is
>> unauthorised and may be unlawful. All liability for viruses is excluded to
>> the fullest
>> extent permitted by law. Any views expressed in this message are those of
>> the
>> individual sender, except where the sender states them, with requisite
>> authority, to
>> be those of the specific TIMES GROUP company.
>>
>
>
>
>--
> With Warm regards
>
> Surendra Sharma
> M Tech II year
> Dept Of Computer Sci & Engg.
> IIT Madras, Chennai
> [protected]
>
>Tamso Ma jyotirgamay
>


<p
class=MsoNormal>[protected]---<br>
DISCLAIMER: The information in this e-mail and any attachments is confidential and may be<br>legally privileged. It is intended solely for the addressee or addressees. If you are<br>not an intended recipient, please delete the message and any attachments and notify<br>the sender of misdelivery. Any use or disclosure of the contents of either is unauthorised<br>and may be unlawful. All liability for viruses is excluded to the fullest extent<br>permitted by law. Any views expressed in this message are those of the individual sender, <br>except where the sender states them, with requisite authority, to be those of the <br>specific TIMES GROUP company.<br>
<br>




--
With Warm regards

Surendra Sharma


from Surendra <[protected]@gmail.com>
to "crm.chennai" <crm.[protected]@timesgroup.com>
date Thu, Nov 12, 2009 at 3:04 PM
subject Fwd: Change of address for newspaper delivery
mailed-by gmail.com

hide details Nov 12


hello ..! is anybody listening and plan to solve the long standing issue... I guess i have to complain at th ehighest level possible.


from Surendra <[protected]@gmail.com>
to "crm.chennai" <crm.[protected]@timesgroup.com>
date Tue, Nov 17, 2009 at 1:52 PM
subject Fwd: Change of address for newspaper delivery
mailed-by gmail.com

hide details Nov 17 (13 days ago)

Dear sir,

Thanksa lot for your efforts, one person had come to deliver the newspaper on 6-11-09 but he asked for the recept slip which i had already given to the newspaper dealer in velachery. The same was intimated to the delivery boy on 6-11-09 when he asked for it. However for some strange reason hos not showed up since then and there has been no newspaper delivery since then. Pse resolve th ematter ASAP as it is nearing almost a month since no delivery of newspaper at my new address.

surendra sharma




I AM YET TO GET ANY ACK FROM CRM < LEAVE ALONE TH EPAPER DELIVERY >

VERY BAD AND SHABBY PERFORMANCE >>>!