[Resolved]  Travelocity India — No Customer Service at all!

I had booked a ticket for a Kingfisher flight for the 16th of February, which I needed to reschedule for the 18th of February. As per the rules, I had 2 hrs prior to the departure during which I could change/ cancel the flight, and I had started calling on the customer care numbers some hrs before my flight, as provided on their website:

Travelocity India:
Operating hours are from 8am to 8pm everyday.
Calling from within India:
Tel:[protected] or[protected]

The first number didnt work at all. The second number had a recorded message, which had the options of booking, changing bookings, speaking to a 'travel consultant' etc. No matter whichever combination I tried, I got stuck at the last step which involved speaking to a customer care executive. For example, I spent 20 mins waiting for my call to be transferred to a real person, and ironically just listening to a recorded message of just how important I was as a customer to Travelocity. The call never go transferred to a real person. There was also no way of modifying my booking on the net- there wasnt any link for Rescheduling/ Cancellation at all, even in the section where I could view my booking. The website suggested I call up the Customer Care, and the recorded message from the Customer Care suggested I take a look at the website. Total scam!

I had to call up Kingfisher Airlines itself with barely 2 hrs to go; it was such a contrast there. The lady helped me out even supplying my PNR number, which Travelocity didnt put on my booking. I dont know what bill Travelocity is going to send to my credit card, and I dont feel I owe them anything at all- rather they should compensate for the harassment and valuable time I spent trying to just get through (and failed eve after an hour of trying). All the work for cancellation and rescheduling was done by the flight- to which I am really grateful, when it was Travelocity who should have done it.

I doubt whether they even care about customers after the experience with their non-existent customer-care. I will never use Travelocity again, and would like an official body with the proper clout to take action against this agency (since, the ordinary customer or his grievances hardly matter to Travelocity). All potential customers also need to be warned against booking with Travelocity:

NEVER BOOK WITH TRAVELOCITY.