TVS Motor Company Complaints & Reviews

I have purchased a motor cycle model TVS APACHE RTR160 made by TVS MOTORS CO . LTD from the authorised dealer Cochin Motors,SA road vittila cochin 19. The registration no. of my vehicle is KL-07-BG-3243. I have been completing all the maintenance work periodically at the authorised dealers service center. It is noticed that the maintenance and the repair work of this service station is in a poor condition as compaired with other dealers. In my experience it is sorry to say that when completing one maintenance work they purposely faulting one of the parts of the vehicle. Recently on[protected], i serviced my vehicle at Cochin Motors, Bypass Jn.,Edapally,Cochin-682024.. They irresponsebly damaged the oil seal and hide the fact from me and re assemble it . Today i understood the problem and take the vehicle to the service station for proper repair.The person in charge refused to do the work and told me that the required spair part is not available in the service station . They also said that i should collect it from some other agencies and repair it. Relinquished from their duties i may pray that you like a reputed firm should notice and watch this type of authorised service centers in order to maintain your Credibility .

I was shocked to see (on 18/08/2010) crack in the basket near cover underneath seat. I complained same to dealer and he replaced it but after replacement crack reappear on the same location. Also clutch wire and throttle wire damage from that portion.It may be a design fault or wrong installation of parts.

I have purchased TVS Wego in the month of AUG . & Lots of problem i have suffered with it , now my vehicle is not getting started through self & kick. and automatically ignition is getting off while reducing the speed.
Service providers also not providing the service properly since i have purchased the vehicle .

I Mrs. G.Kalli Mani purchase a tvs apache moter cycle dated 24th June 2008 from Narbayram moter pvt. ltd. jamshedpur. But i am facing problem of piston and crane from the starting. I am regularly following up with local tvs service but they are not able to provide me the solution so pls. help in this matter and kindly provide solution

Thanking you

yours faithfully

G.Kalli mani
Naya Basti, Road No. 3,
Bagbera, Jamshedpur
vachle no.JH-05w 2947
Engg. No. 0E4F82090210

I am Vinayak M Nadar, have owned tvs Apache rtr 160 on July 2009.Within a year my vehicles rear suspension & chain sprockets is not working properly.i have visited service centers quite often, but their reply is very unsatisfactory.They just say you have to replace the parts & pay for that.But as per the warranty terms of the company within two years any major parts other than engines, not working properly it must be replaced free of cost.Kindly take actions for this.

Thanks & Regards
Vinayak M Nadar
[protected]
[protected]@gmail.com

NO RESPONSE IN SERVICE. A NORMAL SERVICE NOT DONE IN LAST 9 DAYS. THE BIKE HAS STERING PROBLEM FROM Ist DAY WHEN IT PURCHASED. IN EVERY SERVICE COMPLAINT WAS NOTED IN JOB CARD. BEFORE LAST SERVICE BIKE HAS ONLY STEARING PROBLEM BUT AFTER SOME MORE PROBLEMS CREATED. LIKE BUBLLING,CHAIN NOCKING, FRONT SHOKER LOOSE, CLUTCH MISTAKE, DOWN MILEZ. DEALER SAID THAT EXCHANGE YOUR BIKE & PURCHASE NEW BY ONLY 35000/- DIFFERENCE RS.PAID. BUT I DO?

I Have Purchased TVS bike Model (Flame) on 14.11.2008 and from the day of purchase i am facing problem in my bike .

1. Noise comming from silencer as if it is damaged from inside .
2. Noise comming from engine
3. Self Start is not working but Battery is ok


I am regularly following up with local TvS service centre for last 2 years but they are not able to provide solution and they are also not having any spare parts . After that I have also lodged complain to TvS helpdesk but the are not responding at all.
On 25.9.10 i lodged complain to TVS costomer careand Mr Murgeshan and he also could not help . The complaint no is 10439 .

Please help in this matter at the earliest and kindly provide satisfactory solution.

regards
Prashant Saxena
PH. [protected]
[protected]@rediffmail.com

actualli i purchased my bike in january 2010 i was satisfied with my bike but after 4th servicing i 'm not satisfied as i m facing a lot of problrm with my bike the ignition on/off swich is not working after that service as it was working before and the thourtle is also not working properly the wire of thourtle is struking somewhere ......i m not at all satisfied with the services provided by tvs motorsat all.

i have purchased tvs apachee bike from your dealer Nikki Motors vanastalipuramm Hyderabad
Now my bike no. is ap 29 bf 0952 in the name of my son yashwanth gutha
my bike frequently giving problems
recently i took my vehicle to servicing centre which is associated are else running by Nikki Motors they took five days to solve the problem and i paid for the services an amount of Rs.2200 ,immediatly after twoo days again same problem continued and i took my bike again to the same service centre now tey took five days and even till now it is not returned with solving the problem.
Even i asked the management for a complaint book they are not giving and says write it on a white paper and give it, and they are not giving any receipt of receiving complaint.
I request you to go through my vehicles service log register of this service centre and u can find how many times i went to the service centre on same problem and how muck money i paid for this.
i hope earlier persuiation will be done and company vihicles reputation saved and also the tries to provide better services.
thanking you sir
yours

Hi ,
Just go through the mail conversations .and try to solve the problems
Regards,
Biren.






re: TVS Motor Company : Contact Us



Reply


Customer Support Team
to me
show details Aug 23
Dear Mr.Padhi,

Thank you for contacting us. We regret the inconvenience caused. If you could kindly send us details for the following for our reference, it would help us to help you.

1.Vehicle registration no.
2. The TVS dealer from whom the vehicle was purchased.
3.Specific comlaint with the vehicle.

With Warm Regards
Helpdesk @TVS Motor Company
________________________________________
From: "biren kumar padhi" <birenkumar.[protected]@gmail.com>
Sent: Monday, August 23, 2010 9:12 AM
To: [protected]@tvsmotor.in
Subject: TVS Motor Company : Contact Us
Mail Sent By biren kumar padhi.

Regarding Service Support


Name biren kumar padhi
Vehicle Owned TVS Apache
Service Dealer
Purchase Date 29/11/2009
City 474
Email birenkumar.[protected]@gmail.com

Phone No [protected]
Address hal township,sunabeda-2,at-qtr-no-ka-213,dist-koraput,state-orissa,pin-763002
message my self starting not working science 3months but nearest tvs dealer hasnot takeany step

Reply Forward
Reply


birenkumar padhi
to response
show details Aug 24
Hi,
Helpdesk @TVS Motor Company
Thank you for your quick response please find the details as required by you,
1.Vehicle registration no.
OR10-G-4838
2. The TVS dealer from whom the vehicle was purchased. -
TVS Oberoi Bhubaneswar (Orissa) but the registration of the vehicle was done in Koraput Dist.(Orissa) & the near by sub-dealer /Dealer is put up in Semiliguda Koraput Dist(Orissa) Sai Gupteswar Tvs showroom.

3.Specific comlaint with the vehicle.
There was problem with the self start after 1month of the vehicle purchase date before 1st servicing of the vehicle during my visit to the near by sub-dealer /Dealer Sai Gupteswar Tvs showroom for the 1st servicing he couldnot rectify the problem & assured me he would sort out the problem as soon as possible but inspite of my regular visits he is not trying to solve it out rather he removed the whole self kit & giving me a unsatisfied reason that the company is not able to provide the spare in time since last 4 months & is harrasing a lot other costomers.
Waiting for a positive reply & the problem to be solved out at an earliest.
With Regards,
Biren
- Show quoted text -
Reply Forward
Reply


Customer Support Team
to me
show details Aug 25
Dear Mr.Birenkumar ,

Thank you for the details. We've forwarded your mail to the respective department and will do the needful at the earliest. Should you require any other information or assistance, kindly contact us.

With Warm Regards
Helpdesk @TVS Motor Company
________________________________________
From: birenkumar padhi <birenkumar.[protected]@gmail.com>
Sent: Tuesday, August 24, 2010 4:57 PM
To: [protected]@tvsmotor.in
Subject: Re: TVS Motor Company : Contact Us
- Show quoted text -
Reply Forward
Reply


birenkumar padhi
to response
show details Aug 25
Hi,
Helpdesk @TVS Motor Company
Thank you for your quick response
With Regards,
Biren

- Show quoted text -
Reply Forward
Reply


birenkumar padhi
to response
show details Sep 25 (7 days ago)
Hi,
Helpdesk @TVS Motor Company
This is to inform that after a conversation with you the subdealer changed the spare parts but after a day i faced the same problem and reported the same but now he is telling that the self motor is broke down .
Help me regarding the steps or take necessary steps to repair the same ASAP.
Thanks,
With Regards,
Biren
- Show quoted text -
Reply Forward
Reply


birenkumar padhi
to response
show details Sep 30 (2 days ago)
Hi,
Helpdesk @TVS Motor Company
This is to inform that after a conversation with you the subdealer changed the spare parts but after a day i faced the same problem and reported the same but now he is telling that the self motor is broke down .
Help me regarding the steps or take necessary steps to repair the same ASAP.
Thanks,
With Regards,
Biren


[protected] Forwarded message[protected]
From: birenkumar padhi <birenkumar.[protected]@gmail.com>
Date: Sat, Sep 25, 2010 at 3:08 PM
Subject: Re: TVS Motor Company : Contact Us
- Show quoted text -

Hi

I am facing the rear disc brake issue with TVS RTR 180 rear disc brake. The entire brake (shoe n plate) need to be replaced. But i am not getting the spare parts from last 2 months. I searched with all the dealers in Kolkata. Surya TVS Shah TVS and durga distributors. I purchased the bike in Aug 09 and the problem started in July 10. I believe the part was in warranty that time. But i didnt get the part then and now today the bike is more than 1 year old. I dont know whether they are going the charge me or not. I also recieved very bad behaviors from Shah TVS which was not expected from a TVS Dealer. I request TVS to take care of the same. I found the after sale service quality and spare parts availability is very poor at TVS. Also i have to replace my rear foot peg. but again no one have the part available. Shah TVS iwas not even ready to keep the bike with them for 2-3 days and replace the brake. They dont even understand how difficult it is to drive the bike with only front and bring it to the workshop several times.
I expect them to replace the brake free of cost ASAP. Also need a reply from TVS ASAP.

Thanks
Shawan

I own a apache RTR fi py 01 at 4920 bought from jkay tvs pondicherry.from the day one i have been facing problems in the bike like misfiring ,vibration,engine unusual noice and a poor quality of service from the day one....it has been since 1 and half yrs and the bike has become still worse and i hav egiven a lot of complaints in the service centre and stil they tell some reason and convience me .since i dont have time to fight with them i bring my bike and this happens each and every time i leave my bike for service....plz do the needful and help me........

HELLO SIR,My name is zaheer ahmed and i purchesed a TVS APACHE RTR FI bike on Aug 06/08/2008 whose reg no is DL 5S X 6126 from TANYA AUTOMOBILES khanpur .After some services a problem of missing start in 1st,2nd gear and increasing fuel consumption starts 30 to 35 km /litre average appear.I told every time to service centre mechanic of that problem but no solution from them.I want tell that this time it has lot of problem i[censored] could do any thing for me than do it

Respected Sir

I Bought a Apache Rtr 160 cc motor bike from M/s Shiv Shankar Trading co, Ambala road, Jagadhri-135003. on 27/09/09 bill no 3631 in the name of my father Mr Suriender Pal singh s/o Jagjit Singh #239 East Bhatia Nagar, Yamuna nagar. The bike details are

Engine no OE4F9F92191714
Chasis no MD634KE4492E89382
Key no 0378
Colour Black

The bike ran quite good in the initial 2-3 months but then it started with the problem of shocker in front as it gave TUCK sound when ever it goes through pot hole. The agency first gave an excuse that air pressure might be more so it may give this kind of sound but later when they checked it thoroughly they found that the oil in one the shocker in front was having less oil so they rectified it, But to my satisfaction it still gives the same sound.

The second problem that has arisen is the noise in the chain set. This problem has not been corrected by the agency people even when I have been complaining about this for the last 3 months. I even got my small revolving lever changed what we call in hindi ( geraari). The problem still persist with the bike.

The third problem is that the rear brake make sound of chheeeeeeee when ever I apply brake. The mechanics of the agency say that this is due to water in brakes, but I get it washed once in a week but it keeps making a sound even till the next weekend. I run my motorcycle 80 kms daily but still does it get dry after running 350-400 kms in a week.


Kindly look into this problem on urgent basis as it is causing a great dissatisfaction in me regarding the bike which may result in negative publicity.

Yours Truly
Manpreet Singh
[protected]
[protected]

SIR,

I HAVE PURCHESED TVS APACHE RTR 180 TWO MONTH BACK . FROM LAST ONE AND HALF MONTH IT IS NOT FUNCTIONING WELL AS ITS ENGINE NOT WORKING WELL AS IT STOPS WHEN IT ROLL ON ROAD ON ECONOMY SPEED

AT THE SLOP IT CAN NOT CLIMB WITHOUT A PERSON BACK FOR DHAKKA

MORE THAN THREE TIME I WENT TO DEALER FOR REPARING THEY SAYS THAT SOME OF THE PART ARE MISSING OR NOT FUNTIONING WELL THEY HAVE CALLED SOME ENGENEER FOR THAT BUT THE PROBLEME REMAINS SAME AS IT IS IN THE BEGINING

MY APACHE RTR RUNS HARDLY 2000 KM UP TO NOW

THE PURCHESE ADDRESS OF THE APACHE IS

THE SUPER SALES AGENCIES
RAJULA, 365560
DIST AMRELI
GUJARAT INDIA

MY NAME IS MAHESH AND MY PH NO [protected],

KINDLY ARRENGE TO REPLACE ME THE BYKE AS I M TIRED OF THAT

POOR QUALITY BIKE
Bike Owner Name: Debadatta Mishra.

Bike purchased on: 08/11/2009.

E.No- 0E5L92013366.
CH. No- MD634LE569L13667.

Defects in bike:
i) Abnormal vibration (whole bike body) after 50km/hr.
ii) Engine auto cutsoff (stop) in running.
iii) Misfiring.
iv) Knocking sound & pick up.
v) Gear box (Gear Slippage).
vi) Tyre skid (indicates poor TVS tyre quality).
vii) Faulty Tachometer & Fuel gauge.

Suffering from: After around 2 months of purchase.

Servicing: 3 times. (But problem persists till now).
1st two servicings at Gurugovind TVS (Rourkela)
3rd servicing at Jyoti Motors (Bhubaneswar)

Service support Limitation: Only computerised service stations can do the servicing/troubleshoot of FI version bikes. Based upon my research; in ORISSA such kind of service stations available in two locations(Bhubaneswar & Cuttack).

Purchased from: OBERAI TVS- CRPF Square, Bhubaneswar.

Promise of TVS sales man during purchase: Mr. Surya Patra of Oberai TVS had made me interested to buy FI variant TVS Apache RTR 160 FI where as I was previousely interested in non-FI version. As per him it is a premium segment quality bike of TVS in build quality, technology & looks. Also he informed me that, I can also avail service support from authorized service station in Rourkela (my workplace). But in actual; here in Rourkela- one & only Gurugovid TVS service station is available who have n't been equiped & trained to do servicing of TVS FI bikes. Servicing means only they understand oil change, air & oil filter replacement and cleaning of bike.

Finally I had to bring it to Bhubaneswar by train parcel for Servicing & toubleshoot.

Personal Experiece with the bike:

If our esteemed Indian Government will impose ban on foreign products; I will prefer to be bike less instead having a bike like TVS Apache RTR 160 FI.

If owner of TVS company will rufund my bike price (even after deducting depriciation value); I will keep his photo to pray him till rest of my life.

If somebody who believes only in looks & second hand bikes, please contact me ([protected]). I have purchased this tension (TVS Apache RTR 160 FI) at around Rs. 72,500/- (INR).

If any satisfied TVS Apache RTR 160 FI owner do exists in India; please contact me, It will my pleasure to be friend of that lucky person.

I will suggest all my bad wishers to buy this bike without going through customer complaints/feedback forum.

respected sirmedam
i have serviced my bike recently, it is under free service.
they charge vat on oil prize though it is included in mrp of oil prize.
i also want to ask 'is there any warranty on anti-rusting coating of company, as within 6 month coating on undersurface of silencer removed and rusting occur'.

I have purchased TVS Appache RTR 180 dated 21.07.2010 from Meghdooth Mobikes # 130. Wheeler Road , Cox Town Bangalore- 5 and the vehicle as bean given for first service to the above service center on 19.08.2010 . The service person as bean visualized the vehicle and conformed that there was no damage and scratches on the vehicle and taken for service( with kilometer of 172 insted of 500 Km).

Paying an amount of Rs.350/- the vehicle was taken back from the service and found to be damaged on the top surface of the gear box and bean noticed by us and taken back to the service center. the person inspected it and conformed that is due to heat the paint may be pealed off it is not our fault and refused to rectify the problem and he instructed us to go to the TVS Factory. There is no response solution from the service dealer.

WHILE GOING FOR SERVICINGS,THE SUPERVISOR OF SP AUTOMOBLIE HAS MIS-BAHAVED AND DENIED TO DO THE PAID SERVICING. I AM A DEVELOPMENT OFFICER, MARKETING O[censored]NITED INDIA INSURANCE CO.LTD. FOR LAS 32 YEARS AND FELT EMBARASHING FOR SUCH MIS-BEHAVIOUR.
I WAS PLANNING TO BUY ONE MORE APACHE 180 FOR MY SON, BUT NOW I AM LESS INTERESTED AND THINKING OF ANY OTHER PRODUCT OF EITHER HERO HONDA OR BAJAJ.

PRODYOTESWAR BANDYOPADHYAY

TO
MANGER,
TVS INDIA LTD,

SUB:COMPLAINT ABOUT BATTERY N SERVICES.

I HAD PUR. A BIKE FRM NARBHEARAM MOTOR"S [ JAMSHEDPUR]
ON 19/10/2009...REGD. NO. JH05AA 6686.....I HAD COMPLAINT FR BATTERY N BAD SERVICES PROVIDE TO US REGULARLY......I REQUEST TO HIM TO PROVIDE A SERVICE BATTERY TO ME BT THEY DNT....I WISH U CAN DO SOMETHG ABT THS.....

WTH REGARD,
JAGJIT SINGH