[Resolved]  VLCC — Cheating and Misbehaviour with the customer

Dear,

Two months back I joined VLCC(Udaipur centre) for weight loss.Due to some reason I could attend only two initial sessions ..A month after I Received a call from the Centre that the validity of the Package is only 45 days which is about to expire and this was not told to me when i joined the package..On my Visit to the centre and after a long discussion they extended the validity by 15 days.Within a week or so I fall Sick where I immediately informed the centre that I want to discontinue with the package and aked them to adjust my money in whatever form they could...I did not receive any reply from the centre for another 20 days ..I gave them number of calls but the centre co ordinator never attended the call and every time her staff gave me a reply that she is busy and cannot attend the call ..than again I called up on 22.04.09 where as usual the centre co ordinator did not attend the call but one of her staff replied that they will forfiet the 50% of the amount I paid and for the remaining 50% I can avail any services from them but before 30.04.09 because they had to do the target closing of that particular month..when I asked her not to keep the validity clause she refused by saying that she is not the authority and cannot decide ..she can only execute what was instructed to her ...After waiting for 3-4 days and when no revert received from the centre I personaly visited the Centre and the centre co ordinator (Ms Shehnaz) was available there but refused to meet..I even asked staff to pass a message to Centre co ordinator to settle my money by giving me the cosmetics of the balance amount ...on that also she misbehaved and asked me to come some other day and said that before coming I would have taken an appointment from her ..She was extremly rude not only to me but was shouting on her staff in front of customers which was highly unprofessional behaviour .This is my request to the Management of VLCC to train their staffs in terms of customer services and not to cheat the customers as we trust the Brand name but if this would be the case than there would be negative publicity of mounth which will definetly impact the image of VLCC and finaly I hope that I would receive a solution of my problem