[Resolved]  VLCC — customer was overcharged

Hi,

I am Akanksha Agrawal and I joined VLCC Patiala in second week of May, 2009. I am highly dissatisfied with their service and the reasons for the same are as follows:-
1. The day I joined VLCC, I was told of a package (50% off) with certain complementary services. The whole package was as follows

5 tummy tuch
5 hip tuck
5 thigh tuck
2 body therapy
1 hair cut
1 VLCC facial
10 kgs weight loss

1. This was the package told to me in Rs.17000 all inclusive. And I told Mrs.Ravneet that I'll be here in Patiala till July, 20th. Now, there were two staff Ms Harkeerat and Mrs. Ravneet. Initial consultation was given to me by Mrs. Ravneet but the day I came to deposit my first installment of cash of Rs.7000 and confirm my final package...above was stated by Ms. Harkeerat and henceforth I deposited the cash amount. When they gave me the receipt of Rs.7000, I found package amount to be Rs.17500 which was Rs.500 more than what I was promised by Ms. Harkeerat. The receptionist said it was just for the books and I need not pay Rs. 500 extra. But still I found this practise unusual and not right and hence I made a note on the receipt that Rs. 10000/- was due only and not Rs. 10500/-.

2. The next day when I came for my FIRST session, Mrs. Ravneet started shouting on me that this is not possible. You'll have to pay Rs.17500 which I said wasn't what was promised to me. Ms. Harkeerat promised me something else which Mrs. Ravneet wasn't agreeing to. I never had asked Ms.Harkeerat to consult with me...but since Ravneet wasnt available she did so. The staff has no cordination between themselves and then they blame the customer for it.

3. Mrs. Ravneet told me that she cannot write this package on the books(my VLCC book that they maintain) because its a huge package and she'll be questioned on that and hence it will be a personal thing between her and me. I initially didnt agree to her but she assured that she'll make sure that my package will be complete and nothing less will happen than promised. I still kept telling her that its better you write it on the book because if by chance she leaves the job who will cater. She didnt bother much on that and I also forgot.

4. Till may end I had received not even a single tuck session but whenever I came they gave me weight loss session.

5. When my first tuck session was scheduled...When I reached ...I was told its cancelled. I said you should have informed me beforehand and a lame excuse that they were trying my cell but couldnt reach me was given.

6. Also, the dietician when I consulted her told me that Mrs, Ravneet has registered me in a wrong package for my body, I should have taken the package of Body Therapy and not this for that wa more appropiate for me. When I told Ravneet about the same, she said this is also good enough for you. I dont understand whose advice to follow and whose not in the SAME VLCC CENTRE.

7. Now, when suddenly I was told from my company people people to shif to Mumbai in 10-15 days time. I told the VLCC Centre people about this..They adviced me to complete my package within a week by daily giving me tuck seesions. I found this highly inappropiate and asked them whether good results will come or not...they assured me that result will be good enough. But during that week I found not even 1 kg weight loss from my body and felt highly unsatisfied. I stopped going and then had to go to mumbai so I told Ravneet that I'll be back to complete my package.

8. Now when I am back, they say I have used Rs.5600/- of my package which I totally disagree with. They have included charges for a Body therapy which was given to me complementary. Ok, even if I agree to that, they have charged me for 2 kgs weight loss which was actually 1.6kgs. They say they cant charge for 1.6 kgs so they have charged for 2 kgs. I totally disagree on this for every gram I loose has a cost so why not the 400 grams that I havent lost???

9. I have been trying to contact Ms. Harkeerat since day before but she seems to be very busy and never returned my call only till yesterday when she called to tell me that I have used Rs.5600 of services which when I disagreed to ...she hardly bothered to justify me.
Then I told her to give me some VLCC slimming product if you cant return my money..she disagreed. I asked give me some beauty package but she said...she will confirm and call back. She never called back and when I called today she disagreed to this also.

10. The Centre people know that I am not going to stay for long and hence wont be able to take tuck session which is totally a waste of money if taken daily and hence they are avoiding me by not given back call or finding a solution to pay me back the extra money that they have of MINE. They say they cant give it back to me. This means they will keep this Rs.1400 which is actually far more according to me in their pockets for NO SERVICE. This is my hard earned money and I dont want to waste even a penny without a reason.

I have enlisted all my problems above and expect a compensation for all the troubles that this centre has caused to me and the misguidance and miscommitment that was given to me.

There was a response from the company but they agreed for Rs.1400 services for me to avail in Mumbai. This is not at all near to what I have availed.

I was given two options:
1. To use my amount for beauty/slimming treatment
2. transfer this amount to VLCC in Mumbai if I join.

Now, the first option isn't possible because I have already left Patiala. I kept telling Ms. harkeerat that I'll be leaving within two days and she never did a back call. Was using DELAYED TACTICS.

For the second option, I am going to Vashi and if there is a VLCC there then only can I use this amount there. And after such a bad experience I hardly can think of going back to VLCC Centre again.

Also, the amount claimed by them Rs.1400 is far less than what services i have used.Beacuse-
a. Only 1.6kgs were lost for which they charged me for 2 kgs
b. 1 Body therapy was given complementary to me initially, later they charged me for that.
c. I was given continous tuck session 4 in a week which resulted in no weight loss. But still they kept advicing me for more tuck and wanted me to come daily to just finish off the package.
d. Since in that week there was no weight losss as compared to 4 tuck sessions, they themselves gave me a Body therapy instead and charged me for that. I told Ms. Harkeerat about the same but she hardly listened.

After such a bad experience I expect refund of the RIGHT AMOUNT. Also compensation for all the trouble and misguidance given to me in terms of package selection, lots of tuck given continuously which led to no weight loss and for taking a customer for granted.

Akanksha Agrawal
+91-[protected]