[Resolved]  VLCC — worst service of Bridal makeup on marriage day.

Address: Mumbai Suburban, Maharashtra

Attention : Complaint of worst service of Bridal makeup on marriage day.


Sir/Madam


I am greatly unsatisfied and furious with the irresponsible and worst service provided by VLCC makeup artist to the Bride on her marriage day. I booked VLCC to cover marriage of my brother wherein they were supposed to provide Bridal makeup on 26th May and 27th May. They urged me to pay the entire amount in advance which was 33000 Rs. I paid 90% of the amount in advance. Both the day the makeup artist came with a trainee and was in rush. The trainee was incapable of doing any work as she was totally inexperienced. He didn’t carry basic instruments like hair dryer , nail paint remover, nail paint, etc. The product used were non standard ones. The commitment given to me was that there would be four makeup artists coming down to Khandala were the marriage was organized and they would be carrying all branded cosmetics like Mac and Crayon but to my surprise there were two person to cover the ceremony carrying non branded and incomplete products which resulted in a skin reaction to one of my guests. The makeup artist was inexperienced in getting the Bride ready. He told bluntly on the marriage day while getting the bride ready that he cannot wrap the Chuni of bride as he have never wrapped heavy Chunis and designer Sarees. Proclaiming this he sat and told the bride to call her relatives if they can wrap the Chuni and make her ready. He ran through the makeup portion in a haphazard manner showing his deep negligence towards his assigned work. When questioned on this he spoke in an uncultured manner as if he was obliging us. The bride was placed in an extremely awkward situation as she was getting delayed for the ceremonies. Moreover adding to this the extreme tragedy happened when the makeup of the Bride came out completely in not less 15 minutes. The bride requested the makeup man to stay back for 15 min so that he can give a final touch up to which the makeup man agreed. But when given a call he didn’t respond and it was discovered than that he left the place without informing anyone. For the Bride this act from a renowned brand like VLCC caused immense mental harassment as on such a special day of her life she witnessed such horrible experience.

After the marriage I called up the VLCC outlet at Malad West and spoke with Dr Sunita and Shikha but didn’t get a proper response from their side. I had to chase them by calling up again and again as they were not replying my call, finally I called them from a different number wherein I was successful in catching hold of Dr Sunita. I narrated the entire experience to which she gave a cold reply giving illogical reasons. She went on saying to me that because you didn’t pay the remaining 10% amount you got such a service. I argued with her putting my case that the service rendered didn’t even match 90% of what I paid to you. As a consumer if I am paying I expect service in return which was not at all rendered here. There was a sheer wastage of the hard earned money.

I request Consumer forum to take a Strict Action against VLCC and give justice to the case.