[Resolved] Xolo — Poor customer service - xolo

amahesh_roy

from Chennai, Tamil Nadu

Jul 18, 2013

Address: Chennai, Tamil Nadu

Hi,

I bought xolo X900 mobile on dec 2012 at univercell chennai. Mobile stated to get switched off automatically. I was asked by univercell mobiles, to contact xolo customer care directly. So as advised by xolo customer care, i gave the handset for servicing at xolo collection point ( gems court, chennai) on 11/06/2013. They assured me that the mobile will be returned in a week. After a week when i enquired about my mobile they said still under service and will be returned in 48 hours. Everytime i called xolo care i get the same reply of the mobile being returned in 48 hours.

It is more than a month now. Still i havent got the mobile. Even today they gave same reply.

Request you to help me in this regard. My contact details. Ph - [protected]

Xolo Ref No :[protected]

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Complaint marked as Resolved

Verified Support

Sep 24, 2014

Xolo Customer Care's response Dear Mr. Roy Thank you for giving us a chance to assist you. This is in reference to your complaint dated 18.07.2013 regarding XOLO Smartphone 900X. We trust that the provided solution is pleasing and no further issues at your end. If in near future you face any issues with XOLO Smartphone, you may contact us for further assistance. We will always be happy to assist you. We value your relationship with XOLO and assuring of our best services, always. Warm Regards, Sudip Banerjee XOLO Care [protected]@xolo.in www.xolo.in