[Resolved] Xolo — XOLO 8X 1020, touch screen is not working.

gurunathBhopale

from Pune, Maharashtra

Jul 13, 2017

Address: 411021

Website: www.xolo.in

I have taken this phone 2 years back. It was working fine till now. But right now the whole touch screen of my mobile is not working. I am trying to reach their customer care mobile number, but it is telling me this number is not correct. I have taken this number from xolo official website.

Below is my mobile imei no-[protected] and [protected]
Sn:8x1020414k0004872

I am trying to call theirs authorized service center from pune area, theirs no also not getting connected. They also wrong numbers.

Please help me to resolve my issue.
Below is my contact no to reach-gurunath b. [protected]

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Feb 14, 2018

Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Verified Support

Jan 11, 2018

Xolo Customer Care's response Dear Mr. Gurunath
Greetings for the Day!
We value the importance of your concern and we regret to hear the difficulties that you are experiencing with your mobile phone.
In response to your query, we would like to convey that our concern team is working on your complaint and we will keep you updated with the progress.
We value your relationship with XOLO and assure you of our best services always.
For further assistance feel free to call us on[protected], from 10:00 AM to 7:00 PM (Mon – Sun).
Regards,
Satyaveer Yadav
XOLO Care
[protected]@xolo.in
www.xolo.in

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Comments

Meghna Samanta

from Kolkata, West Bengal

Sep 11, 2017

When I use jio sim there is no network.often network come and suddenly it goes to emergency call.I try to update software but there is no update version for this model.but when i use same sim card to ano ther handset there is no problem.for this handsat model i suffering lots of problems.kindly solve my problem..contact no-[protected]
Swarup ghosh

Xolo Customer Care's response, Jan 11, 2018

Verified Support

Dear Mr. Ghosh,
Greetings for the Day!
We value the importance of your concern and we regret to hear the difficulties that you are experiencing with your mobile phone.
In response to your query, we would like to convey that our concern team is working on your complaint and we will keep you updated with the progress.
We value your relationship with XOLO and assure you of our best services always.
For further assistance feel free to call us on 1860-500-5001, from 10:00 AM to 7:00 PM (Mon – Sun).
Regards,
Satyaveer Yadav
XOLO Care
care@xolo.in
www.xolo.in