[Resolved]  Crizal — scratches on 7 days old essilor lenses with crizal prevencia

Address: 712233
Website: Essilor.com

My crizal prevncia lenses are only 7days old and have hair like scratches on them.

I have maintained a cleaning process for the lenses as adviced by the company. But now it has scratches.

After investing excess money to buy "premium quality lense from a premium company" i am not satisfied with essilors's product quality.

It is better to have local lenses at much cheaper rate.
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Nov 29, 2017
Complaint marked as Resolved 
Crizal customer support has been notified about the posted complaint.
Verified Support
Oct 29, 2017
Crizal Customer Care's response
Dear Sir,

Thanks for reaching out to Essilor.

Kindly check with your optician regarding the issue and revert.

We also request you to share the authenticity card of the product and invoice copy of your optician for our reference and verification at [protected]@essilorindia.com.

Best regards,
Team Essilor
Nov 05, 2017
Updated by Raja@80
Please find pic of the lenses. I hope you could see the hail like scratches all over the lenses.

I will never recommend anyone to have lense from essilor

 
3 Comments

Comments

As per request please find attached photos of invoice copy and authenticity card .

This is to inform you that my lenses coating is not working. Anti glair and scratch resistance . There is lots of scartches in my lenses as i use the same cloth which was given to me at the time of purchasing the lenses. This to request you to kindly change lenses asap ... at it was purchases in may 2017

6 months ago I purchased crizal lenses from haridwar worth rs 2800 and just after 6 months there are a lots of scratches on the lenses. The shopkeeper is now saying that he cannt do anything. It feels like that I’ve got cheated.

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