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West Bengal State Electricity Distribution Company [WBSEDCL] Complaints & Reviews

www.wbsedcl.in

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Updated: Sep 20, 2024

Complaints 1380

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239

Unresolved

1141

So far, so good. West Bengal State Electricity Distribution Company [WBSEDCL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope West Bengal State Electricity Distribution Company [WBSEDCL] will keep up the work and continue to help more customers with their concerns even better 🤝

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West Bengal State Electricity Distribution Company [WBSEDCL]

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money deducted but wbsedcl haven't received any payment.

Bill paid through Billdesk but payment status showing pending

Payment not received

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WBSEDCL \"installation number/type\" for online payment account

bill payment by scanning qr code

cancellation load enhancement quotation

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Wrong bill or fine is asked now after disconnection in 2009

2 bills paid through qr of phonepe but bill still showing unpaid

Change of tariff class of the consumer id - 501360486, installation no. 19236002, from a (Cd-r) to domestic rural a (Dm-r).

West Bengal State Electricity Distribution Company [WBSEDCL] reviews & complaints(1380)

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Address: Berhampore, Murshidabad, West Bengal

I am yet to receive the refund of security deposit (Consumer Id :[protected] and Installation Number :[protected].I have disconnected the electricity connection at Ganga Abasan housing, Berhampore, Murshidabad at 09.12.2024. Final settlement bill along with application form has been submitted. As I am transferred from that location it is not possible to be present there and follow-up, but I have requested one of my colleague to visit the office...

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Address: Lingsey, Pedong Block, Kalimpong, West Bengal

I Poojan Pokhrel resident of Lingsey Gram Panchayat inform you that we more than 1000 household [consumers] are facing regular nuisance of power. Most of the time there is no electricity in our area and no caretaker to look. I urge you to take strict action in my concern. It will benefit the entire consumers of my area. Due to negligence and lack of departmental follow up our area is deprived in educational, health and other basic needs....

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I had made a payment of Rs.771.00 via Google pay using BHARAT QR (electricity bill) to WBSEDCL (billdeskbqr.[protected]@hdfcbank) for the month of June'24-Aug'24 against the consumer ID[[protected]] on 16th June 2024, but wbsedcl has not yet received the payment although the amount has been debited from my account.

Accnt No. [protected]@okaxis debited with Rs.771.00 on 16th June 2024.
UPI transaction ID[[protected]]br...

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Address: Diamond Harbour Highway

I had already contacted nearby post office 6 months ago. After that incident, I had already contacted nearby post office 3 times but no action had taken. Behaviour of the staffs are too rude and they are too much lazy.

West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.

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Address: 10/19/4,Yani Sarani,joka,kolkata-700104

Due to single phase wire, not only i, but more than 10 houses facing the issue of low voltage.I am unable to run ac, fridge etc essential applicances for low volatge. In the hot days of April and May, i am unable to run Ac and fridge for low voltage, for that we have not able to take enough sleep for a week. My mother had started getting severe headaches for this.I have complaint for this issue with docket no. 66489987 but they closed the...

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Multiple docket registered but not getting any solution.
Local office says they can't do anything.
Everyday starting from 11:30 the voltage getting worst like 120V avg till next day morning. In the evening getting 112V only.
Many households are getting sick for this reason.
It's very pathetic condition but no one cares.
My consumer ID[protected].

West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.

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I had paid the payment of my electric bill (Rs. 3205) by scanning QR code in the bill on 26.03.24.

It's been more than 48 hours, the payment is debited from my bank account but in Wbsedcl website payment status is showing pending. Therefore, I am unable to get payment receipt.

Please refund my money as soon as possible.

UPI transaction I'd :[protected]...

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Address: Raskundu

Dear Sir, I am I Bikas Chowdhury, Village + Post-Raskundu, West Medinipur and I applied for 17.06.2009, miter No.[protected] Disconnection and application on[protected], while applying for re-connection Amlagara office authority said total 4268.88 rupees till[protected] Fine for previous bill remaining. My last meter reading is 2882 and the fine was generated against 3342 unit which is completely wrong. After that my subdivision is changed...

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Address: Subhasgram, Kolkata- 700147, West Bengal

Previously I gave a complain letter in the electricity office for high unit and bill amount and requested for meter checking but they installed a smart meter without my consent. this is showing even higher units and bill amount is unreasonable and abnormally high and they have cutoff my electricity supply...

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Address: BAGNAN BLOCK 2 ,HOWRAH

Dear Sir,
I am MD WASIBUL HOSSAIN, resident of GOHALBERIA, Vill, PO BANTUL, Dist- HOWRAH, West Bengal, PIN 711312 (WBSEDCL BAGNAN BRANCH, GUNINPARA)

CONSUMER ID[protected].
NAME MD MAMUD HOSSAIN
REGISTERED MOBILE [protected]
Sir, I would like to inform you that after receiving the bill ( Bill period- DECEMBER 2023 - FEBRUARY 2024. I have paid the billing amount of Rs.2874.00 through BILLDESK VIA...

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Website: www.wbsedcl.in

Portal log in not working for me. Sent a mail to the customer care no update.
Not able to reach the phone number.

My consumer Id is[protected] when I log in using my id I get the following error.
No portal roles are assigned for this user.If this problem persists, contact your system administrator.

Attached screen shots.
consumer Id is[protected]
Mob: [protected]...

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Sir/ Madam,

I paid WBSEDCL electricity bill on 6th December 2023, by using QR Code printed on electricity bill with Google pay scanner of Rs. 3231.00 for the period Dec'23- Feb'24.
Google Pay shows that the payment is completely successful, but WBSEDCL has not confirmed it till now and now in payment bill fine is being added for not paid on time, but I have already paid it well before due date.
Details are provided...

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Address: Vill-Hukahara, p.o-Joykrishnapur

West Bengal state electricity distribution company con Id[protected] . In my house today (3/10/2023) 2.30 pm after no electricity then I complain electric customer care, they have registered my complain but they didi not work . After 7 pm I have received a message my complain have close but they have not work and my house is no electricity. I have phone so many time they said that we are coming but no body come to my house to repaire electricity....

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Address: Noapara,Barasat,North 24 Parganas, West Bengal, Kol - 700125

Hello Sir,
I am looking for the Installation Number for Consumer Id:[protected].
But there is no information about the same on Online Electricity Bill Payment Receipt. Could you please send the Installation Number for Consumer Id:[protected] to the below mentioned email address?

Email ID: shirshendu.[protected]@gmail.com

Thanks!...

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Address: SINGRIMTAM BUSTY

Amount debited but transaction have been pending/failure...

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Address: VILL- RANIPUR,PO-PURANAGRAM

I applied for new connection vide application [protected] and i have pied quotation money through online on time. but till now no connection has been made and the connection status is showing witheld. please resolve my problem....

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Address: kampa senpara city-kanchrapara p.o-kampa distric-24 parganas north pin-743193 west bengal

The bill amount will be debit in my account but not successful yet.please solved my problem soon as possible...

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Address: Sarenga

No power last 1 hour 30 minutes, there 24×7helpline number [protected] and 19121 are not responding our calls...

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Hi,

I have registered as an user in WBSEDCL portal. Received an email I have successfully registered. But when I login I get this error message.

Error:
No portal roles are assigned for this user.If this problem persists, contact your system administrator.

Can you help me to fix this issue?...

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Address: Gobindapara, malatipur, Malda, 732123

Sir, There is a problem that I am facing to pay my bill. There is showing that my I'd has been blocked or Close. My I'd is[protected], Now I am Unable to pay my bill. So, help me to do so. Please looking in to the matter as early as possible. Thank you. Please see my attachment....

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