[Resolved] Cross Roads — regarding refund

sanjeev2d28ggn

from Noida, Uttar Pradesh

Nov 20, 2018

Address: New Delhi, Delhi, 110020

I have purchased a service package from cross road for my skoda fabia car. After completing the payment procedure their executive mr. Shanu khan commit me that on[protected] at 11 o'clock the mechanic will to complete my car service but in the morning there is no reply for my phone calls and your customer care agent says that there is no booking for my car.
As they are not providing service as per the commitment so i want my refund rs.4129/- asap. I have given several reminder mails but there no reply from their side.
Please help me in this matter.

Please find the attachment for the payment online slip.

Thanks

Sanjeev kumar
[protected]

+1 photos

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Nov 20, 2018

Complaint marked as Resolved

Get call from cross roads customer care but they ask me only to buy the new package for the car service. They denied the previous payment. Please help

Cross Roads customer support has been notified about the posted complaint.

Nov 20, 2018

Updated by sanjeev2d28ggn Please find the payment receipt attachment

Nov 20, 2018

Updated by sanjeev2d28ggn Please find the mail conversation with crossroad care attachment.

Nov 20, 2018

Updated by sanjeev2d28ggn Please find my registration mail attachment with all details of my order and payment which sent by cross roads customer care.

Please help me against this fruad company.
Thanks

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Comments

Ashi2017

Apr 21, 2022

I have purchased a service package from cross road for my wagnor car. After completing the payment procedure their executive Mr.Saqib Khan commit me that on at 11 o'clock the mechanic will to complete my car service but in the morning there is no reply for my phone calls and your customer care agent not any positive response.

As they are not providing service as per the commitment so i want my refund Rs 3250/- asap. I called many times but not any positive response several reminder mails but there no reply from their side.
Please help me in this matter.

Please find the attachment for the payment online slip.

Thanks

Uma Shanker Prasad