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D-Mart / Avenue Supermarts Complaints & Reviews

www.dmartindia.com

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Updated: Jan 2, 2025

Complaints 1121

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83

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Bad 😕 It seems that D-Mart / Avenue Supermarts has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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D-Mart / Avenue Supermarts reviews & complaints page 34

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Address: Mira Road - 9819729772

After continuous 3-4 days of attempts to create order at midnight for grocery supplies from D-Mart ready app, I was finally able to create my order (Order#[protected] with expected delivery on or before 2nd May 2020.

Till date I have not received any call nor delivery of my order....

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I have order essential grocery (Order number[protected] from d mart app. I have received my order but it has been noticed that, packed snack items such as chips, namkeen were intentionally damaged to remove air in packets to fit them in crates. Previously i have ordered items from other websites but i have never seen such poor service. With ongoing covid 19 pandemic how safe will these damaged packets to consume? I can consider late delivery...

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I have order some grocery items from dmart ready app on 27/04/20 via order reference number 12495598 and it was suppose to delivered on 29/04/20 today is 4/05/2020 and still we are not got the items and not even any update. Even no calls are been attended. I have also emailed on customer care but no response

Request you to help us provide the stuff during this pandemic time it would be really appreciable.

Please...

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Hi team,

I have booked grocery items through dmart online app, however order is not receievd. And order no. Is 12346646 and delivery date was 30the april.

I have tried multiple times to malad dmart to check my order status but no response on call and even on email.

I understand the current situation but we can atleast respond to customer via email or sms.

Please let me know the...

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I have ordered some items from dmart through its online service on 28/04/2020. This is the forth time i have ordered and every time some items received instead of other but can be used/serve the purpose. But on 29/04/20 i have received 05 packets of kasturi methi (Leaf) costing rs. 145/- instead of my order of 02 packets of 500 gms of methi (Grain). I have no use of this methi leaf hence i immediately told the delivery boy to change the same...

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Address: Siddapura, Whitefeild, Bengaluru

2nd may 2020, one of the employee in dmart (Siddapura, whitefeild, bangalore) behave very rude and he refused to give me the selected items after spending 2 hours in the store. There were no communication provided before that i should take only one per item hence whatever was required everything i have collected and gone for billing. From there they said they will be providing only one item and he was demanding about the company id where...

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Address: B-201 Shree Vedant residency BAPASITARAM CHOWK NAVA NARODA AHMEDABAD

Hi team,

Bringing to your attention that I got delivery today and at the time of delivery the agent didn't check the items and while I checked at home the product called ", Kissan ketchup" was leaked and unable to use....

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Address: D103 Devraai Apartments Mukai Chowk, Kiwale Ravet Road, Near Krishna Veg Hotel

Hello,

Place order and confirm by app on 27th april order no 12289650.
Order delivery date 29th april.
No delivery, no response of mail.

Customer care number always busy if we get they cut the phone after hold more then five minutes.

I can't understand once order is confirmed why they not supply the order. We understood that this time they have lot of pressure of work but they should...

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Address: Thane mira rd

Mr radha krishna damani owner of dmart what service are you giving to the people who make a you a billionaire,,,,,,,,,,,,,,,,,,,,,,,,, i have been trying to place order online from your website since past more than 10 days but after entering everything that i need it takes me to the time slot page and wont allow me to select anytime the page is in grey area so how much ever i order it doesn't allow me to select the time slot, really terrible...

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Address: 401105

My mobile number [protected] from last 15 days i was tring to booked glocery & other item through online but still toady booking is not available. From midnight 12.00am booking is start & end in with in 3 mintutes. How it is possible?

Kindly explaine this as soon as possbile reslove my query.
Other wise you loose your customer

Thanks
Dinesh darekar
[protected]/[protected]...

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Address: Mira Bhayandar Road , Hatkesh Road, Opp Domino's Pizza, Mumbai -401124

We had placed on 22nd april 2020 (Order no.[protected] with dmart, mira bhayender road for rs.2093.99 (Incl deliver charges 60.99) out of which they delivered goods worth only rs.416/- (Bill no. S[protected] dated 27th april 2020) & delivery charges of rs.45/- levied. Further the biscuits delivered were broken. (Photos attached)

This is clearly unacceptable & unethical as in the first place despite the order getting executed...

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Address: At post dongaon,north solapur . Pin code-413002

I am unable to get my order.that was placed by me....

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My order no 12058431 and expected delivery was 29th april 2020. The product is still not received, i am facing the issue that all are essential product and i am unable to get on time or unable to communicate your customers care.

Request you kindly check and revert me back asap

Regards,
Salim khan
[protected]...

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Hi,

My name is rajan singh and i am staying in kalyan, i had order grocery online through dmart app and i got the confirmation that i will recived of order by 1may between 7 am to 9am.
But till now i haven't received anything, even i am not able to contact at customer desk as well its always busy.
I don't have groceries in my house, i have trust on dmart brand that they will do justification to there customer.br...

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I ordered on 27 April and slot given was 28 April. But still order is not delivered My order number is 12325221 i am trying to connect with customer care number but its always busy and also not getting reply on email...

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My dmart ready order number is 12170209. Everyone is promoting no contact delivery but your delivery guy is calling me to come to the society gate. He told me to cancel delivery. Is this the professionalism we expect from dmart? Even bigbasket deliver the products outside home but ur dmart delivery guy want ms to come at the society gate. Don't they know we are in lockdown. His mobile number is [protected]. My delivery is already 1 day late...

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I have ordered groceries online on 24/04/2020 through dmart ready app from dmart, nanded city, pune (Order no.[protected]. Delivery date was 26/04/2020. But i haven't received it yet. Your customer service phone number is always showing busy and i didn't get favorable reply to my email also.
Please look into it the matter and deliver the order as soon as possible. Atleast let us know when will it be delivered....

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D-Mart is not delivering my order which was to be delivered on 27 April 2020. Also, they are not replying to mails and not picking up phone calls...

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My order no 11920564 is still not delivered no one at store or on online customer care are receiving call...

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Online home delivery received on[protected],
On this delivery i have received excess bill and short material received,
After that i complaint to D'MART virar west
But proper responce not given by D'MART
My name

CHANDMAL MITHULAL SONI
ORD NO. 11477562
VOU. S[protected]...

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