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D-Mart / Avenue Supermarts Complaints & Reviews

www.dmartindia.com
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Updated: Jan 2, 2025
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Bad 😕 It seems that D-Mart / Avenue Supermarts has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Double payment charged for the same item which has already been paid
Indecent staff behaviour & fraud accounting

D-Mart / Avenue Supermarts reviews & complaints page 38

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J
jatin maniyar
Apr 7, 2020
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my order not received

I have made two orders and delivery date is 07/04/2020 but not recd at my pickup point please call me on [protected] immediately...
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Kuldeep Mer
Apr 7, 2020
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delivery

Address: Dmart, Gandhidham, Gujarat

Order no. 8435975

I had placed online order by using dmart ready application on 4th april 2020. It was mentioned that order will be delivered on 06th april 2020.

However, 5th evening i got a call saying that items will be delivered on 6th evening only because of no vehicle available. I agreed because anyway delivery was scheduled on 6th april only while booking.

On 6th evening, i again received...
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Prakash Sadarangani
Apr 5, 2020
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not accepting orders of small family in times of difficulty after being a regular customer

We are a regular customer of dmart Mumbai .why cannot you accept family orders in time of difficulty.
Accepting payment only thru card is that fair .
Pl be helpful to regular customer or in regular time we will be forced to buy material from small shops....
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R
Rupesh.N.C Rupesh.N.C
Apr 4, 2020
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issue with online delivery

Hi team,
My order was supposed to delivered 1 st of april. But still no one called or delivered the order. Please don’t do false promises.
My order i’d : 8137490
Please call me on the same number.
If i call the customer support the queue will be 20. As soon it gets to 3 the call will automatically disconnects.
If i email no response. Pathetic support and service. It’s waste of time...
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S
Satishrkl
Apr 4, 2020
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delivery not happened

In current situation of lock down people are heavily depending upon home delivery, i have raised order no - 8235570 on apr1, 2020, as delivery slot of next day 2nd apr morning was available i selected the same.
Same order is yet not delivered, there is no communication from dmart team either.
Wrote mail to dmart team on same and got ticket no - #338192,
Till the time i write this delivery has not happen and there is...
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R
Rajashree Chaudhuri
Mar 28, 2020
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wrong information provided and lady manager was extremely rude

Address: D Mart Kalyani Nagar Pune, Pune, Maharashtra, 411014

I wad being told they are selling induction when i called them to check. Hence in this crisis situation i went to the store walking 25 mins as my induction stopped working and it was billed as well while checking the induction a lady manager suddenly stepped in and said who gave u this? I cannot give u this item i told her it's being confirmed by ur staff and i really need it. She was extremely rude and did not understand the situation. I...
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# ClickPro
Mar 27, 2020
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I am complaining about d- mart for asking to use branded mask.

Address: Sidda pura d mart, 560037

I went to sidda pura d mart but they did not allow me to enter though i covered my face with handkerchief.

I couldn't take my grocery, they are forcing to wear branded mask only what if a person doesn't get mask from anywhere, he has no right to buy basic food items for him self ?...
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S
Said Smart
from Hyderabad, Telangana
Mar 25, 2020
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executive manager and staff lady

Address: Dmart hyderguda branch, 500029

One executive and mager both are behaving like a rowdy sheeter and one smart lady in staff is behaving like his bad behaviour that two rowdy sheeter a are totally waste in dmart hyderguda branch touching the ladies and behaving like a rowdy sheeter one is rough speaking bad language and hypering on customers .Take a strict action on them or else suspend that bloody ### to other place if it is not possible to u it will go to CCS AND it will...
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S
Style Maker
from Jaipur, Rajasthan
Mar 18, 2020
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unethical behaviour

Address: 72 vishnu garden colony opp air port boundry main tonk road, Jaipur, Rajasthan, 302011

Sir today we buy some item s from d mart pratap nagar jaipur store with bill no[protected] bill date 18/03/2020 (2:21 pm) cashier kri /143428 we pay bill by credit card but she say payment is failed the we pay cash, but we got message from bank amount is dabited we show message and request please take my complaint and give me receipt of complaint about this payment and when you confirm with account please confirm us when we demand receipt...
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H
hrishikant pawar
Mar 11, 2020
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not refunded/took back oil bags purchased from panvel d'mart

Address: Raigad, Maharashtra, 410206

Today on 11-mar-20 i went to panvel dmart to return the 4 oil bags of which i was not happy with quality, but supervisor not accepted the goods by stating that it is not in their policy to accept the goods after 7 days. Invoice no[protected] dtd 29-feb-20. Now what do i do with these oil bags and how would i get my refund. Its almost wasted my 1hr travelling and more than half hr waiting in q....
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Bernadette Pimenta
Feb 28, 2020
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milk carton broken

Address: 3/35 Marol bazar Road, behind little gems nurserty, Marol village, andheri east , Mumbai-400 059, Mumbai City, Maharashtra, 400059

I had orders a few items vide my order no. 7233535 and one of the tetra milk packet was broken and milk spilled out. The 5 kgs sugar packet too was all wet and hence i returned it back. I did get a call from the customer care, but after that nobody contacted me. I need a replacement for those items,. Pls help me solve this problem and send me the items asap....
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G
Goutam Hegde
Feb 24, 2020
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amount of 734 (transaction id: p2001072013530298268166

Address: 2nd cross, 560085

This is very frustrating that my transaction is been successful form phone pay app. Amount of ₹ 734 (Transaction id: p2001072013530298268166
Executives in the dmart told me that it is not successful and i will get the amount back.. And asked to repay..

Till now the amount has not come. I raised the complaint with the bank they clearly told that amount has credited to dmart account.. But the people from hongsandra dmart...
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R
ramyarb
Feb 23, 2020
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pos transaction declined twice but amount deducted

Address: 400068

I have purchased some commodities worth rs.534 from dmart dahisar west mumbai on 19.02.2020 using andhra bank debit card. The transaction was declined twice and so i did payment using cash. But the amount was deducted from my account for both the failed transactions and i have not received a refund for the same inspite of making a complaint at the dmart customer care section dahisar with the bill....
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A
arulmishika
Feb 16, 2020
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bad behavior and charge for carry bags

Address: f-45, REVENUE COLONY, LAWRENCE ROAD, AMRITSAR, Amritsar, Punjab, 143001

I have visited dmart amritsar on 13.02.2020 for shopping. Dmart is charging rs 16 for a carry bag which is contempt of supreme court dire tions and they are mentioning on the bill for the carry bag as 'plain cotton cloth'... On asking one mr. Rahul deokar having employee id 10002168 and mr singh having employee id 10012492 misbehaved with me. I just want that i[censored] are charging for a carry bag then why the same has not been mentioned in the...
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V
virsen vichare
Feb 9, 2020
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refund of amount debited staff behavior

Address: shukrawar peth near jain math, Kolhapur, Maharashtra, 416002

With reference to subject cited above, i made my purchase payment
At dmart kolhapur. Payment debited from my account. Shown debit
Confirmation but staff denied. On asking for complain mail id no
Proper answer was given by staff. Also no proper answer about refund
Was given. I have asked for grivence mail id and central complain id
But staff name kamble not given it
Dmart venue tarabai park, kolhapurbr...
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D
D Prasad V
Feb 7, 2020
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amount debited in my account through pos machine but dmart staff informed that it is not credited at their end.

Address: Dno 402, seetharama residency ,tuni 533401, East Godavari, Andhra Pradesh, 533401

Sir,
On[protected] i purchased goods at d mart store at tuni, egdt.
I swiped my debit card for rs4018.28 towards bill payment. But d mart staff informed that the transaction failed and amount not credited at their end.
I received message from bank that the amount is debited in your account towards payment made at avenue supermarket.

D mart staff had taken my information but till now i didn't received...
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M
manideep219
from Mumbai, Maharashtra
Jan 30, 2020
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additional charges on returning the product

Address: Hyderabad, Andhra Pradesh

Hello sir,

I faced the unacceptable service from the dmart store shaikpet hyderabad.
I purchased the product from dmart and went for exchange of the product and they charged 1% on the product value and denied to provide the receipt for 1% charges. But they printed the credit note copy with the total amount but they gave me the amount with 1% deduction.
They refused to give the bill to me so i have taken the photocopy...
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K
kailash.nemade
Jan 27, 2020
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double transactions on 25.01.2020 of 2454 rs.

Address: Thane, Maharashtra

Dear sir/ma'am,

Kindly note that on 25.01.2020, two similar transactions were carried out on same time, as per avenue super mart bill maker first was failed, but in the statement it was happened, kindly reverse the same at the earliest.

Bill no. [protected] on 25.01.2020
Axis bank card last 4 digit 1082

Pl. Do the needful at the earliest.

Kailash nemade
[protected]...
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M
Mandar Kshirsagar
Jan 26, 2020
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d-mart rava 1kg

Address: Aurdi, Pune, Maharashtra, 412101

We bought d-mart packed rava from akurdi, pune outlet. The rava when heated turns into something like plastic pieces and when the plastic pieces are rubbed it turns into rava grains again. This doesn't happen with other brands rava. I have a video of this attached below. Hope this helps stop sale of this product. I think there is something like plastic or polymer product in there which makes it melt when heated and turns back to rava when...
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B
bholuvishwakarma
Jan 25, 2020
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pf

Address: kanjurmarg west, Thane, Maharashtra, 421501

Dear team,

I am deepak vishwakarma i am working in avenue super mart in kanjurmarg i left my job before 1 year and after that i am not withdraw my pf in same. I want to withdraw my pf now i am already updated my all details i request to please approved my details upon my pf account as soon as possible.

Member name : deepak vishwakarma
Pf a/c number : mhban[protected]
Uan :[protected]br...
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