Deal Share — Order not getting delivered

Address: B-10, Mahalaxmi Nagar Behind World Trade Park, Jawahar Lal Nehru Marg, Jaipur, Rajasthan 302017

Website: www.dealshare.in

I ordered groceries from Dealshare India on 25th July and the expected delivery date of the same was 27th of July. But the same has not been delivered till now even after complaining again and again regarding the same. I complained about the order on 28th, and they assured me that it would be delivered in the next 24 to 48 hours. I called again after 48 hours but they said that the issue has been escalated to the response team and that action would be taken soon, but after then too there is no update on my order. Now I am calling the respective customer care and getting the same response again and again and there is no resolution of my order. It's been a week and there is no response and update over my order even after 8 days of ordering.
Now I am worried that If I cancel the order would I even get the refund or not as I have already seen the complaints of the people reporting that their refund is stuck.
The Order Bag ID is 49564045, and I have shared the screenshot of the order as well with this complaint.