[Resolved] EaseMyTrip.com — booking status pending and non response on this issue

[Resolved] EaseMyTrip.com — booking status pending and non response on this issue

K Kruthikak Feb 16, 2020

I booked 9 flight tickets from jammu to bangalore through easemytrip website yesterday and as soon as i made the payment i recieved a transaction confirmation email which stated booking status as pending. Even for airline pnr number it’s showing the status as pending. 49, 842/- rs has been deducted from my bank account for this transaction and there is no response from easemytrip on this. I just need my tickets to be confirmed. This was my first experience from ease my trip and it is being a worst experience. They are playing with customers money. After taking the payment keeping the booking status as pending and not at all responding is an act of fraud! Was this information helpful? No (0) Yes (3)
Mar 25, 2020 Complaint marked as Resolved EaseMyTrip.com customer support has been notified about the posted complaint. Verified Support Feb 19, 2020 EaseMyTrip.com Customer Care's response Dear EaseMyTrip patron, Greetings from EaseMyTrip.com Accept millions of best wishes for your wonderful and safe Journey! Kindly find your confirmed EMT70539719 E-Ticket attached on email sent on your given email. PN: We request to call the airline 48 - 24 hours prior to the departure to check if there are any terminal/date/time changes in order to avoid any inconvenience. Kind Regards, EaseMyTrip Team [protected]/[protected]Available 24X7)
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Kruthikak

Feb 16, 2020

Please find the Booking ID - EMT70539719

Also I am attaching the screenshot of the transaction confirmation email I recieved from EaseMyTrip.

Please resolve my issue asap and confirm my tickets or email my tickets to my email Id : [protected]@gmail.com

EaseMyTrip.com Customer Care's response, Feb 17, 2020

Verified Support

Dear EaseMyTrip patron,

Greetings from EaseMyTrip.com

Accept millions of best wishes for your wonderful and safe Journey!

Kindly find your confirmed EMT70539719 E-Ticket attached on email sent on your given email.

PN: We request to call the airline 48 - 24 hours prior to the departure to check if there are any terminal/date/time changes in order to avoid any inconvenience.

Kind Regards,
EaseMyTrip Team
011-43030303/011-43131313 (Available 24X7)