[Resolved]  EaseMyTrip.com — Charged for rescheduling the flight

We have rescheduled our parents tickets from 11 Jan to 31Jan 2022
and the company ha charged 4332 for rescheduling our flight.
Reason for rescheduling due to the rise of Covid cases in Delhi. since they are aged. hence we postponed their flights from 11 Jan -31 Jan 2022.

As per the DGCA,
Booking date: On or before 8th March, 2020

Travel date: On or before 31st March, 2020

You can reschedule your journey multiple times for travel before March 31, 2020 without paying any change fee.
You can reschedule your journey only once for travel beyond March 31, 2020 without paying any change fee, ” says the IndiGo website.

I want my refunded amount as for a middle class 4332 is a considerable amount specially during hard(covid) times

I have contacted easemy trip but of no good, they said, its a conveyance fees that they have charged but I dnt think so the conveyance fees is more than 4332.

I am attaching the amount that has credited from my account while rescheduling the flight.

Please let me know if any other information is required.
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Feb 24, 2022
Complaint marked as Resolved 
EaseMyTrip.com customer support has been notified about the posted complaint.
Verified Support
Jan 23, 2022
EaseMyTrip.com Customer Care's response
Hi, We apologize for the inconvenience caused to you. Kindly DM us your booking details on our whats app escalation no. [protected], so that we can assist you accordingly.
 
1 Comment

Comments

Hello sir,

The booking details are as below::

PNR-OKSCQP

6E 643

My contact number is [protected]
Email :: urvashi.[protected]@gmail.com

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