[Resolved]  EaseMyTrip.com — Flight reschedule

This is in regard with my trip booking EMT85790825 / PNR:-TND4ED of an international flight. Since weeks, I try to reschedule this trip, but numerous calls and emails, even to the CEO, didn't help. There is a technical issue with the website which prevents me from rescheduling my flight at ANY date. I always get the same error message "Oops! No flights found.", no matter which dates I put in.
I tried to reschedule the flight by email to the customer care at several dates in December of this year or March of next year but this didn't work either. They told me there are no flights available during this time. But this is wrong. According to the airlines, there are plenty of flights available at these dates, so this should work.
NOBODY even responds to my technical issue. On phone, the customer care advised me to send a screenshot of it which I did, but still I only get standard responses to my request to reschedule the flight but nobody even reacts to my technical issue. I'm extremely dissatisfied with this and want that IMMEDIATELY:
1) My technical issue is being resolved.
2) I can reschedule my flight at a date of my choice or get a FULL refund for cancellation.
Due to COVID-related problems, I have to reschedule the flight or cancel it. But cancelling is also a problem: When booking, the website showed "Refundable". Unfortunately I have not made a screenshot of it. Now it turns out "Non-refundable". I'd loose a huge amount of money if I just cancel the flights under these conditions.
The ticket ID of my last email exchange with the customer care is: Ticket ID: [#EMT_[protected]]
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Yes (4)
Sep 10, 2021
Complaint marked as Resolved 
The company called me quickly. After looking into possibilities for rescheduling, we agreed in cancelling the flights and got full refund. The company called me at the phone number +918929775305. Thank you, that was helpful.
EaseMyTrip.com customer support has been notified about the posted complaint.
Verified Support
Sep 08, 2021
EaseMyTrip.com Customer Care's response
Dear Sir, I hope as per our telephonic conversation your query has been addressed as we are working on your concern with booking ID EMT85790825and will update you asap.
Sep 10, 2021
Updated by stephan2017
Dear EaseMyTrip team, You called me two days ago and announced to send me an email with the relevant information, but I haven't received any email yet. There are just 3 days left to the scheduled flights, so please send an email today (10th September 2021) to resolve this issue. Thank you.
Verified Support
Sep 10, 2021
EaseMyTrip.com Customer Care's response
Dear Sir, I hope as per telephonic conversation your query has been addressed as you have already made the cancellation request and once your refund will be authorised from the airline end we will update you through call or mail respectively, till the time your patience is highly appreciated.
Verified Support
Sep 16, 2021
EaseMyTrip.com Customer Care's response
Dear Sir, We would like to inform you that your correct refund has been initiated from our side for your booking ID EMT85790825.
 
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