[Resolved]  EaseMyTrip.com — Full refund not credited after automatically cancelled flight tickets

Address: Delhi

I have booked 5 flight tickets (PNR UJUP49P) of Rs 23972/ in IndiGo airlines from EaseMytrip apps as on 24 Oct 2021 .
IndiGo airlines automatically cancelled my tickets and given options for reschedule / or cancel without any charges deduction. I was not convenient on reschedule our journey and cancelled my journey . Today I received refund amount of Rs 22572/. after deducting Rs. 1400 / ..This EaseMytrip company is not make trip easy it make trip painful ..
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Dec 7, 2021
Complaint marked as Resolved 
First time I was contect in indiGo airlines after cancellation of my ticket and when they will refund or send my mony into my account .but they told that after cancellation next day I was refund all amount without any deductions to Ease Mytrip company (29.11.2021) After that I was contacted to easeMy trip company customer care no.01143131313 they told full amount will refund in 7 working date after completing instructions process in booking apps .And I was done all instructions as per their guide line .But today I received Rs 22572 / and they deducted Rs 1400/ they are telling this is convenience fee ..and it will deduct on automatically cancelled tickets also. I have attached tickets with complains reports.if any requirement more kindly contact on mob no 8789543186
EaseMyTrip.com customer support has been notified about the posted complaint.
 
2 Comments

Comments

Dear Alok, I hope as per telephonic conversation your query has been addressed As mentioned in our terms and conditions, Convenience fees paid by the user is non-refundable.

However, as a one-time courtesy, We have initiated the process to refund convenience fees in your corresponding mode of payment.

We would also like to recommend you to opt for Zero Convenience Fees offer on Easemytrip.com while booking your next flight ticket.
Alok_86's [Complaint's author] reply, Dec 16, 2021
Hi EaseMy trip.
As per telephonic conversation customer care told amount will refund within 7 working day but after 10 day is going on Till now no amount credited in my account ..
02January, 2022
Hi EaseMy trip.
As per telephonic conversation customer care told amount will refund within 7 working day but after 30 days is going on Till now no amount credited in my account ..
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