[Resolved]  EaseMyTrip.com — Indigo credit shell not working with easemytrip

I have booked Indigo flight 6E and was cancelled due to lockdown. Now I am booking the new ticket but I am unable to use Indigo credit shell. It is showing the error and PNR number is not working for the same. Moreover, I am trying the customer service number and not able to contact for assistance. It is really frustrating that customer cannot use his own credit for their tickets. Kindly look into the matter and update the same as I have to book new ticket.