[Resolved]  EaseMyTrip.com — Not booking ticket through credit shell

Address: India

Sir, I santoshkumar jha mobile no [protected]/[protected]
email address [protected]@gmail.com
Credit shell linked pnr QGNDKK
Ahead booked my ticket from ease my trip .com on 25 june 20 airlines was spicejet trip date was 5/7/2020 from ahmedabad to pune and returning on same day 5/7/20
Takeoff time from ahmedabad was 4.00 AM and takeoff time from pune was 9.00 pm . But the timing of flight was rescheduled and takeoff time from ahmedabad and takeoff time from pune became almost same after rescheduling, so I contacted easemytrip and then spicejet authority, that I cannot travel due due to your faults so please refund my full amount but he kept my full amount in credit shell and said that you can use it within 31st march 2021
Now I have to book a ticket again from ahmedabad to pune and returning, so I contacted easemytrip but he denied it that in credit shell it is not visible so I contacted spicejet authority, he said it is visible in credit shell but booking can be done only by your old agency easemytrip, so now what I do, I m puzzled, if not cleared soon, I will file a case in consumer forum, ok
Santoshkumar jha
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Aug 7, 2021
Complaint marked as Resolved 
EaseMyTrip.com customer support has been notified about the posted complaint.
Verified Support
Oct 04, 2020
EaseMyTrip.com Customer Care's response
Dear EaseMyTrip patron,
Greetings from EaseMyTrip.com!

We would like to inform you that as credit shell already has been issued against given PNR.

To know more about Spicejet credit shell balance redemption, click here (https://www.easemytrip.com/offers/spicejet-credit-shell.html)

Please also check the Tutorial video. https://youtu.be/oPaDTuAdXJs

EaseMyTrip Team

E Mail: [protected]@easemytrip.com
[protected]/[protected]Available 24X7)
Easy Trip Planners Ltd.
223, Patparganj Industrial Area, and Delhi-110092
 
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