EaseMyTrip.com — Refund against booking id EMT74201169

My flight was canceled by airline and they give me reschedule option when i rescheduled my flight they charged me 4000 airline charge then i contact with airline they refund airline charge on 02 September and says to me contact your travel agency for refund . But easemytrip says we didn't receive the refund from airline still. and goair says your travel agency is credited on 10 September .
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Dear EaseMyTrip patron,
Greetings from EaseMyTrip.com!

As checked and found that we haven't received any refund against mentioned PNR.
If you have any confirmation in writing for the refund share with us.
You may reach out us by below mode of communication.
Our customer care services available on Tel :[protected], 43030303
You may also write us on [protected]@easemytrip.com
Chat with EaseMyTrip to know more click here, https://www.easemytrip.com/whtsapp.html

EaseMyTrip Team
E Mail: [protected]@easemytrip.com
[protected]/[protected]Available 24X7)
Easy Trip Planners Ltd.
Dear EaseMyTrip patron,
Greetings from EaseMyTrip.com!

As checked and found that we haven't received any refund against mentioned PNR.
If you have any confirmation in writing for the refund share with us.
You may reach out us by below mode of communication.
Our customer care services available on Tel :[protected], 43030303
You may also write us on [protected]@easemytrip.com
Chat with EaseMyTrip to know more click here, https://www.easemytrip.com/whtsapp.html

EaseMyTrip Team
E Mail: [protected]@easemytrip.com
[protected]/[protected]Available 24X7)
Easy Trip Planners Ltd.
Qamar rza's [Complaint's author] reply, Oct 14, 2020
Here is transaction id from airline 94417223 for my refund credited 10 September

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