EaseMyTrip.com — Refund denied on refundable ticket

ankurpathak101

Jul 24, 2020

Address: Building No 223, Patparganj Industrial Area, Patparganj, New Delhi, Delhi 110092

I booked ticket worth rs 25100/- on 10th jul'20 with id. Emt73368457, for delhi-sharjah. Clearly mentioned in ticket that it is cancellable @ charge of rs.3700/pax per passenger.

I applied for cancellation on 12th, yet the refund/ refund confirmation is not been issued to me till date, on connect with airline, they denied any refund & told to connect with easemytrip only, who have communicated the cancellation option & is a booking partner.

Kindly issue the refund else need take the matter to relevant courts on account of claim refund & harassment charges.

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EaseMyTrip.com Customer Care

from Delhi, Delhi

Jul 24, 2020

Verified Support

Dear EaseMyTrip patron,

Greetings from EaseMyTrip.com

Thank you for writing your query to us.

As per airline policy you may request for reschedule of flight as refund is not permitted.

All reservations done through our website are as per the terms and conditions of the concerned airlines.

Any modification, cancellation and refund of the airline tickets shall be strictly as per the policy of the concerned airlines.

We would be glad to help you. Please feel free to contact us in case of any other assistance.

Kind Regards,
EaseMyTrip Team
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