EaseMyTrip.com — Refund not processed even after airlines refund

Ease my trip is harassing customers for refund even after the airlines has refunded the ticket amount. Multiple calls and emails have not yielded any results.

I booked a ticket from hyderabad to goa for 25 may.
I paid via 2 modes
1. Credit shell on pnr ndskvl
2. Remaining cash
3. 269 charged as convenience charges

Total paid to book the ticket was 4820

Airlines indigo has refunded money to agency easemytrip
On pnr ndslvl 2503
On pnr mwkl6h 2048
Convenience charges by easemy trip

Total amount to be refunded 4820

Ease my trip has refunded only 1799

Please look into this urgently and refund my entire amount of 4820