[Resolved] EaseMyTrip.com — Ticket cancellation refund not received

dstom1

Mar 22, 2024

Address: Abu Dhabi UAE

My Go First flight from New Delhi to Abu Dhabi for Booking id: EMTAE940805 was cancelled on 03 May 2023 and refund has not been initiated by easemytrip. They are saying that refund from the airline has not been received yet. Go First had sent me an email stating that they have initiated my refund to the agent but easemytrip has stopped responding to my mails and calls.

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Apr 27, 2024

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Mar 25, 2024

EaseMyTrip.com Customer Care's response Hi,

We understand the frustration and concern you're experiencing, and we genuinely sympathize with your situation. Unfortunately, we haven't received the refund from GoFirstairways in our bank account yet. It's important to emphasize that our ability to start the refund process depends on receiving it from the airline. Once the refund is successfully received, we'll promptly begin the refund process. We sincerely thank you for your patience as we navigate through this waiting period.