[Resolved] EaseMyTrip.com — ticket not booked but money get debited

abinmaliyakkal

Jan 21, 2020

Address: Building No. - 223, Patparganj Industrial Area, New Delhi, New Delhi, Delhi, 110092

Hello

I have booked flight ticket from cochin international airport to dubai international airport for 26th january 2020 and i have booked the ticket via ease my trip mobile app on 19th january at 10.37 pm. My amount get debited from my bank and easemytrip page stucked with the processing icon but after long wait not get any confirmation, and also the amount has been debited from my account of rs. 11500/- through federal bank, i had called them about 3 times for refund and sales team promise me to refund the full amount but still refund was not initiated

Details are as follow

Rs.11500.00 has been debited from a/c xx7363 via federal bank on 19 th jan 2020, booking id - emt69257370

My details
Abin maliyakkal poulose
Mobile no : [protected]
Mail id - [protected]@gmail.com

Kindly do the needful to get the refund asap.

Was this information helpful?

No (0)

Yes (0)

Feb 22, 2020

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Jan 21, 2020

EaseMyTrip.com Customer Care's response Dear Sir/Ma'am,
Greetings from EaseMyTrip
We would like to inform you that your refund is already initiated from our end and that will reflect you in your bank account through your original mode of payment.

Please find below refund details:

Booking id : EMT69257370
Refund Amount - 11500/-
Refund Date - 20/1/2020
Transaction reference ID - 74056630021002099258983

We would be glad to help you. Please feel free to contact us in case of any other assistance.

Kind Regards,
EaseMyTrip Team