Ecom Express — Amazon product / Delay in delivery and no response from the delivery guy

Hi,
I'm Ruthrapathy, i order the product in amazon on 18th Feb 2021 and package arrived chengalpet courier facility on 22/02/2021. Tracking ID: [protected]. But still i didn't received the package and keep on updating 'Out for Delivery' & 'Delay delivery on customer request'. Still i didn't speak with the delivery guy. The delivery guy is giving missed call while i try back its going to company voice call. He update himself with the "Delay delivery on customer request". I don't know when i will receive the parcel. This is the birthday gift, birthday date - 22/02/2021 but i'm unable to present this gift. Very worst, worst, worst, poor service i ever seen. I attached the screenshot for your reference. Why Amazon tie up with this worst delivery agency? It's making me very irritating at all.