Claimed

Ecom Express Complaints & Reviews

1.8
Updated: Sep 18, 2024
Complaints 6434
Resolved
1266
Unresolved
5168
Contacts

File a complaint to Ecom Express

Having problems with Ecom Express?

File a complaint and get it resolved by Ecom Express customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Ecom Express reviews & complaints(6434)

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
J
Jatin chhoker
from Faridabad, Haryana
Sep 18, 2024
Report
Copy

My order is undelivered and ofd lock applied

Address: Ground Floor, 13/16 min, 17 min, Samalka, Old Delhi-Gurugram Road, Kapashera, New Delhi – 110037

My order was out for delivery at 14 sep 2024 and till now undelivered and ofd lock applied delivery restricted deliver my product as soon as possible
Aw no =[protected]...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
agarwalrajiv2
Aug 8, 2024
Aug 8, 2024
This thread was updated on Aug 8, 2024
Report
Copy

Document not delivered

Address: satellite ahmedabad

We have not received our two documents 1. AWB NO.[protected] AND[protected]

no body came to deliver the document and return with note undeliverd...
Helpful
Found this helpful?
Write a comment
Report
Copy
N
njaggava
from Vijayawada, Andhra Pradesh
Aug 7, 2024
Report
Copy

Ofd lock applied for PARK Plus

Address: W-1, Ravikiran Towers, Brindavan Colony, Vijayawada
Website: parkplus.com

OREDERED 0N 20TH JULY The INTIAL delivery date was 29TH JULY LATER 4TH AUG NOW 7TH AUG, but courier boy never ever called me and when i am trying to reach they never picked my call while i am tracking my product their always showing tomorrow will be deliver daily i am updating my address and my number but nothing happening plz improve your performance and someone is waiting for there product but your are always delaying my order and awb is...
Helpful
Found this helpful?
Write a comment
Report
Copy
G
gopikrishnap
Aug 2, 2024
Report
Copy

My delivery not delivered saying ofd lock applied

Not sure what the ofd lock is .. why it has to be held and no one are updating on what is the status, could you get my order delivered [protected]

why is this happening so frequently, what is the problem...
Helpful
Found this helpful?
Write a comment
Report
Copy
I ordered a package worth 5K. I was promised delivery within a week.

No updated I kept on enquiring and every time they are just checking.

No responsibility at all.

Its been a month now and still the status is same. I dont know where the hell is my product and how will I get it now....
Helpful
Found this helpful?
Write a comment
Report
Copy
P
Priyanka Parida15
Jul 13, 2024
Report
Copy

Delivery delayed- Priyanka Parida

I got a notification that my product is out for delivery today at 11 am, but then I get a message saying that “delivery attempted”, but I didn’t receive any delivery calls.
When I called them, the delivery executive was very rude and said he can’t deliver it today and he will only deliver it tomorrow.
He was extremely rude and he disconnected my call.
I need an immediate resolution on this and I want my product...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Sageer11
Jul 6, 2024
Jul 6, 2024
This thread was updated on Jul 6, 2024
Report
Copy

Article not received yet

I'm Sageer ahmad from Kolkata garden reach road 700024
Delay to delivery item vide tracking no.
[protected]

Soni requested you to pls arrange the delivery as soon as possible from your side....
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Sehaj Bir Singh
Jul 5, 2024
Report
Copy

Non Delivery of item and the company is lying

My AWB no is[protected]. The product has reached Mohali where I am located on 2nd June. They showed the parcel is out of delivery but then suddenly stated that OTP was not generated, which is false because I received the OTP.

On 3rd I again was informed that the OTP has been generated the guy came to my house but he did not have the package with him. They lied by stating they couldn’t find my address

Again...
Helpful
Found this helpful?
Write a comment
Report
Copy
T
Tulika Rajawat
Jun 27, 2024
Report
Copy

Delayed delivery and lost the parcel

Address: Ecom Express, 10th Floor, Ambience Corporate Tower II, Ambience Island, Gurugram, Haryana 122002

I dont know what to say about this, my parcel has been stuck in their delivery house, i still did not get it, No one is calling me and telling me where my parcel is, kindly look for the issue asap....
Helpful
Found this helpful?
Write a comment
Report
Copy
J
Johnson080805
from Salem, Tamil Nadu
Jun 22, 2024
Report
Copy

Not receiving the order

House number220/410 A 1, nuraiyakavundar Street, near solampallam bus stop, steel plant main road, Salem - 636005

I have ordered my product on jun 12 2024 and the delivery date was 22 but courier boy never ever called me and when i am trying to reach they never picked my call while i am tracking my product their always showing tomorrow will be deliver daily i am updating my address and my number but nothing happening plz improve...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
Ashish RC
Jun 15, 2024
Report
Copy

order not delivered. tracking number : 460002959840

Address: Kattupakkam

This regarding the car part i ordered from boodmo (order No:[protected]-3498). the pat was ordered on 06th June.
Order was sent to me through Ecom Express (Tracking No:[protected]

Order was shown out for delivery first on 11th June.
But no delivery attempt was made and Delivery person Mr.Mani M (Contact No: [protected] - Details received through Ecom Message) has not made even a call.

On 12th june...
Helpful
Found this helpful?
Write a comment
Report
Copy
B
Bubly Minu
Jun 11, 2024
Report
Copy

Ofd lock without try to deliver ever

Address: Bhubaneswar, odisha

I ordered Dot and key 2 sunscreens on 31st may 2024 on their official website and paid for that.The delivery agent, Ecom Express of Bhubaneswar, Odisha, messaged me for 3days (8th June, 9th June, 10th June)that they will deliver the products, but they didn't.Even when I call, they do not answer.every morning message in mobile saying the products will deliver today however at the evening again message me the products is undelivered....
Helpful
Found this helpful?
Write a comment
Report
Copy
S
sushanraj2004@gmail.com
Jun 10, 2024
Report
Copy

Product delivery and ofd lock

Address: Katardhua,lane 3 near Radha Krishna temple

There was like 4 orders which I ordered from glowroad which has to be delivered by ecom express bt they don't deliver it as I asked one o[censored]r agent somnath bagarti not to deliver my prouduct as he is rude and misbehaved with us.. We never asked others to not deliver my product. Kindly look into the matter I have some important parcels which all are prepaid.. I don't think u have only one delivery agent in sambalpur-768004 pincode.. My contact...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Shivangi-03
Jun 8, 2024
Jun 13, 2024
This thread was updated on Jun 13, 2024
Report
Copy

I haven't received my order

My order was supposed to be delivered on 3rd June, I also received a message that this person will deliver your order but I didn't get any call regarding that from the delivery person. Also, today is 8th June and I have still not received my order and even after taking multiple follow ups, the delivery fellow says that I will come tomorrow, every day the same story is happening and also the delivery person keeps changing everyday and no one...
Helpful
Found this helpful?
Write a comment
Report
Copy
N
nai_na
from SHIMLA, Himachal Pradesh
Jun 6, 2024
Report
Copy

I placed an order from dot &key whoes shipping partner is Ecom express in 26th of May. The expected date of my delivery is 31st of May. The order was prepaid. Now it's 6 hune i haven't receive my order. I tried to contact dot&key i haven't receive any response. When I trace my order OFD lock is written on it .
My order I'd is -1334233
I want my order or if my I want my money back .
Ecom Express customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    R
    Rashi Jaiswal
    Jun 4, 2024
    Report
    Copy

    Product not delivered and ofd has been locked

    Address: 2679, gate no 2, radhakunj society, outram lanes, gtb nagar, new delhi

    My order no 1282554 from dot and key was supposed to be delivered on 27 may, 2024 but the first attempt failed as i was not able to attend the call made by the delivery partner. Later, no other attempt was made to deliver the product and hasn't been delivered yet....
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy
    S
    Shubh Guwalani
    Jun 3, 2024
    Report
    Copy

    My order with AWB [protected] was not delivered and now it's showing under OFD lock on the tracking link and when I try to contact company's customer care IVR I register the option to attempt delivery again but there has been no attempts neither am I updated on what I can do to receive my order
    Ecom Express customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      S
      Shahjahan Mondal
      Jun 1, 2024
      Report
      Copy

      OFD lock intentionally and misbehaved by delivery boy

      I wish to complain against delivery boy and Ecom express

      I am complaining about my parcel which is undelivered since last 3 days and misbehaving

      I was supposed to receive my parcel on 30/05/2024 however when I called delivery boy on 30/05/2024 about my parcel and when it will be delivered, he said I will deliver at 4pm then I requested I will be not available that time, He said I will reschedule for 31/05/2024...
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy
      S
      S.singh rajput
      May 31, 2024
      Resolved
      Report
      Copy
      Resolved

      No order delivery

      Awb no. [protected] my package hasn't been delivered yet its been 2 days. Its delivery date was 29 may 2024. There was no call from delivery agent. Then next it show delivery date 30 may 2024. But it was not delivered yet. I had called the delivery agent he said i didn't picked up the call but in reality i got no call from their side. Then he said he will delivered it today but no delivery has been done yet and now he is not picking up my...
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy
      J
      jainam31
      from Raipur, Chhattisgarh
      May 29, 2024
      Report
      Copy

      fake weight discrepancy

      Address: gurugram, delhi

      I am a ecommerce seller who sells through amazon and i was shipping my parcels using Ecom Express. my all parcels dimensions are 12x12x2cm and weights hardly 120 grams, but still i pay for the parcel upto 500 grams, but suddenly after few days of shipping the parcel the ecom express puts an fake weight discrepancy on that and and charges me for 1 kg parcel which is twice the amount i pay for 500gm. i have all the proofs of my parcels (photos,...
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy