Ecom Express — Claiming extra amount for door delivery

Santosh202020

Nov 20, 2020

Address: Post office, Ambadola

A product was ordered in Amazon. The product has been arrived at the local ECom office. The courier boy called me and told to collect the parcel from their office which is about 25 Kms away from my residence. When I asked him to make it door delivery, he is asking for extra Rs.40/- which is unfair and illegal practice. I want the product to be delivered at my home.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Nov 23, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express