Ecom Express — Complaint Regarding Non-Delivery of Package

Ecom Express — Complaint Regarding Non-Delivery of Package - Unacceptable Customer Service

N Nitin_Shukla from Mumbai, Maharashtra Sep 5, 2023 Sep 6, 2023 This thread was updated on Sep 6, 2023

I am writing to file a formal complaint regarding my recent experience with ECOM Express. The tracking number for my package is [protected], and it was scheduled for delivery on 29.08.2023. However, the package has not been delivered, and the tracking status was falsely updated as "Incorrect Address." Despite my repeated attempts to contact your customer care team via phone and email, I have not received any response. It has now been approximately one week since the expected delivery date, and the lack of communication and resolution from ECOM Express is deeply concerning. Was this information helpful? No (0) Yes (0)
Ecom Express customer support has been notified about the posted complaint.
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Ecom Express Customer Care

from Mumbai, Maharashtra

Sep 6, 2023

Verified Support

Dear Sir,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express