[Resolved] Ecom Express — Consignment not received

[Resolved] Ecom Express — Consignment not received

R Rajd9999 Dec 18, 2020

I have dispatched (via Shop101) shipment on dated 2/11/2020 Tracking id : [protected], after shipping continuously day by day ecom team mentioned delivery attempted. but my customer Mr. parimal Rajubhai Patel said to me no one called or messaged received him. (Shop101 team also called buyer Mr. Parimal ) He was also ready for pick up at the delivery centre but ecom customer care team could not give address or phone number. After day by day OFD lock and etc remarks mentioned in tracking. On dated 11/11/2020 i cancelled the order and last mentioned as per tracking dated 14/11/2020 at surat hub. i continuously called ecom team for the same but still not returning my product or no response from ecom team. I have also paid sending receive charges. I have also email on dated 14/12/2020 but still not response received from ecom team side. Please help my issue. +1 photos Was this information helpful? No (0) Yes (1)
Mar 3, 2021 Complaint marked as Resolved I have received my consignment on dated 3.3.2021 Ecom Express customer support has been notified about the posted complaint. Verified Support Dec 22, 2020 Ecom Express Customer Care's response Dear Sir, Greetings from Ecom Express Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same. Regards, Ramen Team Ecom Express Dec 24, 2020 Updated by Rajd9999 To, Raman Team Ecom express This is not proper answer from your side i have already mentioned all information please recheck and solved the problem Jan 03, 2021 Updated by Rajd9999 On dated 28/12/2020 status updated but delivery still pending Jan 19, 2021 Updated by Rajd9999 Not yet any response pls do needfull Jan 19, 2021 Updated by Rajd9999 Not yet any response pls do needfull Feb 05, 2021 Updated by Rajd9999 Still awaited your response 🙏🙏🙏🙏🙏🙏
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Comments

Rajd9999

Feb 21, 2021

Now ecom team updated they have returned my shipment.but i have not received.
I have still awaited my shipment and payments also.

Ecom Express Customer Care's response, Feb 23, 2021

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [email protected] for us to assist you on the same.

Regards,
Team Ecom Express